Send message to all Requesters
Good afternoon. Can I send messages to all Requesters registered with the Service desk at once? For example, I want to wish everyone a happy holiday, and I need to make a General mailing list. Thank you. Your Version : 9.3 Build 9308 Latest Version : 10.5 Build 10503 Database : postgres
Please update to the latest build of Secure Gateway Server!
Hello everyone, We have updated Desktop Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90094)
Stop preventive maintenance during holidays
Dears, Good Day I have daily preventive maintenance. how can I stop preventive maintenance during holidays Best Regard's, Omar Rashad
How to port over 'Request Type' values to default 'Request Type'
HI All - Back in 2014 when we first purchased Service Desk, there was not a field called 'Request Type' so we actually created it as custom. Years later, SDP released this field as Default and we have just been using our Custom Request Type since without
Auto merging of Tickets
Hi We have middleware software that when it has an issue or fails will generate a ticket in SDP. However if the action is set to run every minute then it will send an error email to SDP every minute generating a new ticket each time. How do I get SDP to recognise that the subject is the same for an incoming ticket and merge these requests? Example - Subject of error = (Flow) ERROR result for 'Labels V3' Action This may generate 20 tickets before someone has a chance to look at it. But I really only
Pick List from External Data
Can we populate a pick list from an external data source?
Remote connect not working
Hi All, None of our agents are able to connect to remote systems today. When initiating a connection we get the "Unable to establish connection with the agent." error. Can someone confirm if this is a global outage? I cannot reach their phone support
Support menu
Your support menu is broken when calling +1 888 720 9500. There is no option for PAM360, and selecting 'other products' just repeats the menu, with no way to get a person. We paid a lot of money for this software with the understanding it included telephone
Huge error log generate by desktop central
Hi, I used Desktop Central v10.121375 and integrate with SDP v11.3.11. Already I have problem with error log that generate by Desktop Central. I don't know about this issue, but my installation drive insufficient space to store this logs. I attached
Change Registration Name
Hello. tell me how to force the specialist to change the "Registration name" for the entrance? Now we are changing the login method - before there was mail for entry, now there will be a login. How to change with a specialist?
PostgresSQL server failing to start after updating keystore in server.xml with new certificate
I installed PMP on a fresh Windows 2012 R2 server. During configuration, I was confused by the "installed as a service" references in the documentation and was concerned that I had not installed it properly. So I uninstalled it and tried to reinstall it. The uninstall process had not deleted the original install folder. I tried to delete the folder but it was in use. I suspected the postgressql database but didn't check for certain. After rebooting I was able to install PMP again. I'm not sure
Long Delay Starting PMP
We have had this issue, if you reboot the server or stop and restart the PMP service, sometimes it would take 10+ minutes to get PMP to load into a browser to the login page. It looks as if PMP is not working but then suddenly it will load. After we updated
Query to export Organization Roles in ServiceDesk Plus
Hello Support, I am needing a query to export the configurations established in the Organization Roles in ServiceDesk Plus v12000. I am using MSSQL 2019 database. It's possible? Regards, Rafael Vega.
Firefox does not work when Agent is patching.
Hello to all, We are currently in the testing phase of Desktop Central but have a problem with patch management. We have enabled automatic distribution of patches for third-party software. However, if the user has Firefox browser open while it is being
shared request
I want to create a request and This request is automatically shared to several technician by the system But I have this error after Created requesting : Result : Failed Message : Invalid JSON format.
Google releases several security fixes and improvements in its Chrome 98.0.4758.80 stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.80/81/82 for Windows and 98.0.4758.80 for Mac, and Linux. This update comes with a number of security fixes and improvements. The details of the vulnerabilities fixed are as follows:
Google releases several security fixes and improvements in its Chrome 98.0.4758.80 stable channel update.
Hello everyone, Chrome stable channel has been updated to 98.0.4758.80/81/82 for Windows and 98.0.4758.80 for Mac, and Linux. This update comes with a number of security fixes and improvements. The details of the vulnerabilities fixed are as follows:
Windows machines going to sleep while patching
I've expanded my testing of desktop central to physical devices and am noticing that systems are going to sleep while running patch configuration jobs. Is there a way to configure the desktop central patching mechanism to prevent the system from going
Update regarding the Apache Log4j vulnerabilities - CVE-2021-44228, CVE-2021-45046 and CVE-2021-45105
Last updated on May 6, 2022. Hi, Three high severity vulnerabilities, CVE-2021-44228, CVE-2021-45046 and CVE-2021-45105, impacting multiple versions of Apache Log4j utility, were disclosed recently. As per recent findings, ADManager Plus versions 7121
Expiration Notification - Access URL is not hyperlinking
Hello, We have configured our instance to send Password Expiration Notifications, however, it is not hyperlinking the Access URL in the message. Anyway to resolve this? We have used the macro %acessURL% in the message to populate the url, its just not
Redirect to Enrolment
Hi, This may seem like a simple thing to achieve with forced enrolment but you know users. The only time many use the reset site is when their password has expired or they have locked it. We would direct the users to the URL (again) and they always
Procedure for resetting a User using Authenticator
Here is the procedure I use when there's a mismatch/error when usingt an Authenticator: 1) In the cellphone Authenticator, remove the User's account. 2) Run ADSS Reports / Enrollment Reports / Enrolled Users Report 3) Checkbox the User. A Disenroll/Trashcan
How to make replies from SDP portal send as, or show who is sending the reply?
When a technician replies to a ticket in SDP, we use the default template and most of the time we forget to sign our names at the bottom. I recently realized that when the requester recieves it, they don't actually know who they are talking to. The email
Mail Server Settings - Internal Error
Hello We cannot make any changes in Mail Server Settings since last week. When tried to remove account, "Internal Error" message shows up. ( Please refer to the screenshot in attachment) We cannot remove nor add or change anything in Mail Server Settings.
Admin can not Activate workspace admins
Hi in Analytics plus, when I want to Activate an admin account, the error message will be shown as below: "Sorry, you cannot deactivate a admin" I'm using local admin user My Analytics Plus build number : 5030
Oauth - Azure
When I'm setting up Oauth for EWS to receive email I get an "incorrect username or password" When I click save on the email settings - I can a M365 pop up box. I enter the username and password of the account I'm specified in ServiceDesk Plus - It then
link in email does not work.
Hi when we send a response to the user they get an email but the link in the page goes nowhere. This is because internal users must use port 8080 and external users we forward the request to 8080. How do we change the port to :80 so that internal and
Log4j dependency removal's impact on RSA SecurID-based MFA
In light of the recent discovery of Apache Log4j library's security vulnerability (CVE-2021-44228), ADSelfService Plus released its build 6119 that completely removed dependency on the Log4j library. However, the Log4j library is required if you have
How do I increase the Memory Usage limit of MEDC?
How do I increase the Memory Usage limit of MEDC? At peak usage (patching 100 servers or so at a time), the CPU is pegged at 100%, which is good and expected, and the network is pushing 500-600Mb, but the memory stands firm at 6.5GB used of 16GB RAM available,
Standard windows icon for a pending reboot is hidden
Hello, I have a problem with computers with Desktop Central Agent. It looks, that computers with Desktop Central agent do not display standard windows icon for pending restart: Does anybody have an idea if it is a computer problem or Desktop Central agent
templates query
HI i am looking to run a query that shows the templates used by volume so that i can see which templates are used more than others. the available columns in a incident report do not contain the templates option to choose
Custom Filter: Mentions in Notes
Can we build a filter or a report that will filter requests/tasks by a technician mention? Often we use the Mention feature to notify or ask a question to technician's who are not assigned the ticket. Currently the only way to find these 'mentions' is
Dashboard Widget Display
Hi All I was wondering if anyone else was experiencing this issue? I have a report that is public. I run it and add it to a widget on the Helpdesk Dashboard. The information in this widget is displayed. I then add this widget to a different Dashboard
Short URLs
Add the ability for short URLs when creating links, such as: View a Ticket - http://servicedesk/ticket/123456 Change - http://servicedesk/change/1234 Problem - http://servicedesk/problem/1234 Solution - http://servicedesk/kb/1234 It would allow techs to type a shorter link when providing URLs to end users. They could also be used by web developers and such on internal portals to create friendly URLs from a text box.
Any way to shorten an approval link URL?
Hey everyone, pretty new to ME. I was wondering if anyone knew if there was a way to shorten the URL for approvals. Due to some recent spam scares, many users are very hesitant to click links now. The approval URL is a long one and I can see how some
email notification failed with o365
It was working before 2 days. Now all notifications failed. Approval not sent. telnet to smtp.office365.com on port 587 is working. Log file showing the following : ([com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[137]: FAILURE :Problem while
ServiceDesk Plus will not load
very good friends I have a problem update my SDP to this version 10500 Because I am migrating to another server. it finishes updating successfully but it doesn't load and i want to start the processes and it immediately stops them. Applying the run.bat
Notification when put on hold with note
I was able to set a Trigger to send a notification when a ticket is put on hold to the requester. Is there a way to include the note that is added when put on hold into the notification? I looked through the available variables and do not see an option.
The server is unwilling to process the request
Hello, May I know, why I am getting this "The server is unwilling to process the request" when I tried to do Remote password reset / Periodic password reset, PMP are setup to sync in AD. Tried also a bulk reset it was successful in one user and got
Asset Explorer 6.8
Hello, I'm trying to find a link to download AssetExplorer 6.8. I'm using release 6.9, but I cannot load backup files from the 6.8 version because the newer release uses ezip format where 6.8 was using .data format. Thanks
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