Can't apply policies for personal profile
I was trying to apply policies to the personal profile in Samsung Galaxy tab A7. But when I enroll the device it automatically creates work profile and the policy isn't working.
Error when creating request after update
After updating Service Desk from version 11.1.30 to version 11.2.00, when I try to create a request using the existing incident template, i get the error "invalid intput: submitted_by". What could be the problem?
Remove Dropbox integration configuration
Hi, I want to connect Analytics Plus to Dropbox. According to your documentation, we must first define an app on the Dropbox site, and then in Analytics Plus we must enter the client id and client secret information. At this point I made a mistake and
Filter criteria is limit in User Group
Hi, I wanna to segmentation between users to show service catalog but filter criteria in User Group is limit. I want to define user group by all user fields and all additional fields. Do you have any solution or workaround? If no, please add it in next
Multicast deployments indefinitely stay at "Multicast deployment will start automatically at the end of...."
I've begun to test multicast deployments but am sort of at a standstill. The multicast image deployment should have begun on 4 of my test systems per the console, as well as I clicked the Deploy now button after they sat there for a couple of minutes
All request + SLA report
Hi, I need a report that lists all request and how many of these that violate SLA. SQL database Thanks
Patch detection from admin panel is broken
Hello team, since about the beginning of the month, patch detection via the admin panel is no longer possible (computer -> dropdown menu -> patch scan). Only the error message appears: SORRY! Something went wrong; Page is unreachable. Please return to
Since 10.1.2137.10 declined patches still visible under "Missing Patches"
Hi, with DC Update 10.1.2137.10 I still can see declined patches unter "Missing Patches" even if I use a filter to view only "Not Approved" patches. If i decline a patch under 10.1.2127.18 the declined patch where not visible in "Missing Patches" It doesn't
feature of WSUS that can help DC
Hi wsus have two features that can help bandwidth optimization for MS patches: 1-Branchcache 2-Express updates if DC has same feature or works with WSUS it's very good for branches
Security Update - Fix available for a privilege escalation vulnerability
Hello all! This notification is in regard to an elevation of privilege vulnerability (CVE-2022-23863) that was recently identified and fixed in Desktop Central and Desktop Central MSP. Please find the details and mitigation steps below. Vulnerability
Importing SSL cert from Microsoft PKI
Hello--we are currently using ServiceDesk Plus and had to install Desktop Central to better manage Windows asset scanning. We are using DC 100% internal--it does not communicate with the outside. Creating the certificate for SD+ was very straight-forward.
Clickatell text messages not going through consistently
Ever since we have implemented ADSelfService Plus with Clickatell text messages, the text messages from that service has been extremely poor. Sometimes but infrequently it works just fine but most of the time the text messages won't come or arrive so late that our screen times out before you can enter in the code. I have been round and round with support and Clickatell supposedly fixes something and things are better for a little while but shortly after things don't work again. This is very frustrating
HTTP Response
Hello, is there a way to know if a certificate is actually being used or not? For example, a server might have a valid certificate on it but it is not being used. Can the KMP software get some sort of http response to know that the certificate is actually
Current port requirements for on-premis 10.1.2137.10
I can't seem to find anything in the documentation that lists ports required for 10.1.2137.10. I found a list here on PitStop from 9 years ago TCP Port 8020 - Used for HTTP communication between the server and the agent TCP Port 8383 - Used for HTTPS
Importing Certificates
Hello, I am trying to import some certificates but I only have their common name and expiry date/date of issuance in an excel file. I don't have access to these cert files. Is there any way I can import them to KMP?
Create new Local Authentication User via service catalog
Hi, How I can Create new Local Authentication User by service catalog form? I have a request form for named :"New User" and it have username,password and.... fields. how it possible after submit the form, SDP create local user with the filled fields?
How to keep the email thread open when replying
Our organization is new to service desk. When replying to a request in Service Desk with these buttons: It opens the reply but the area of the page with the original request from the end user disappears and only the reply window is open. We very often
Task filtered view
Hello, Does anyone know how can i give access to a role access to mark as public a task view or any view ? i have team lead that created some view's and they want them public. regards Martin
backup and fileAttachments Directory
Hi, I think i have a problem with the folder structure. All my installation is on the path C:\Program Files\ManageEngine\ServiceDesk but i found another folder in the path C:\ManageEngine\ServiceDesk Inside that folder, i see backup and fileAttachments, where
Analytics Plus Roadmap
Hi, Do you have any roadmap document about Analytics Plus? I think it's required for future of application that customers should be know. Please share it Thanks for helping
Upcoming release in Reports,Enhancements in Custom Function Usage Stats and Release Roles,Behavior Changes in Release roles
Dear Users, We are elated to announce the upcoming release in Reports,enhancements in Custom Function Usage Stats and Release Roles,behavior Changes in Release roles.Below is a brief run-through of the same: New Features Create Custom Widgets from
[SDF-84037] Can we define the starting number and number size of an SDP Instance?
Hi folks, for ESM, does anyone know if we are able to adjust the numbering scheme when standing up a new instance? We're wondering if we can make this shorter or use a prefix to have a shorter number. Presently, the starting number is nine digits, and
API for submit wordpress contact form
How I can use API on WordPress Contact form and send value of fields to SDP?
Task Priority - Priority Order
Hi, I have been using the Tasks feature within the Home menu and setting the priority so I know what tasks need to be completed in which order etc. However, when setting the table columns into Priority order I've found that rather them being shown in Priority order (e.g. High to Low, or Low to High) they're shown in Alphabetical Order (Z-A) [See attached screenshot]. Is there a way of changing this? E.g. adding a new field in the column drop down menu? Kind regards, Dan
Log4j Vulnerabilities Workaround: Steps to protect EventLog Analyzer (Version 12146 and above)
This post has been updated on 17/12/2021. Dear Folks, Three high severity vulnerabilities, (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105), impacting Log4j utility, were disclosed recently. We have found no evidence of any successful exploitation
[Security Advisory] ServiceDesk Plus not affected by CVE-2021-44228
Dear Users, We would like to inform you that ServiceDesk Plus is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
Using APi to retrieve tickets based on Subcategory
Hello everyone - I'm new to ManageEngine and using the API. I'm wondering if it is possible to retrieve a list of tickets based on the subcategory? I've tried a few combinations using search_fields and search_criteria) but have not been successful. I'm
RecoveryManager Plus rolls out build 6049
We are glad to release the latest version of RecoveryManager Plus build 6049. New features: Two-factor authentication: Add an extra layer of security by requiring users to verify with a second authentication method to gain access to the product. RecoveryManager
Email Notification "A new request is assigned to you" Remains in default instead of using modified template
You guys might be able to help me here because I am doing circles now and cannot figure this out. When a ticket is assigned to a technician, an email is sent. We modified all the templates under Automation / Notification Rules The email received has
SDP Cloud Technician Management
I manage an SDP Cloud instance with 260 techs. Managing that population is difficult and tedious. A couple quick problems: Unsorted technicians -- When assigning technicians to a group from within Edit Group, the Available Technicians are not sorted by
Add a vCenter resource on PMP
Hi, I would like to add a vCenter resource on PMP. When connecting to a vCenter via SSH, by default it lands on the Shell appliance and not classic bash shell. Is it possible on PMP to access a vCenter without making the Bash shell the default shell for
Retiring a system, releasing it's license while retaining device asset record?
It appears that in order to remove a device from active inventory (as well as to release it's associated license) it has to be deleted from SoM, which removed it from records all together. Is there a way that a system can be retired in a manner which
Checklist inside an asset?
Dear all, Is there a possibility to add something like a checklist to an asset? The reason behind this question is our workflow for staging new computers. 1. We manually add a new computer to the corresponding asset category and set it to state "In Preparation".
I changed the port in the ESM console and now cannot access the server
So I was going through the process of changing the port used by the server by modifying the port in the ESM console. Now the service starts but the application hangs and I cannot load the webpage. Is there a config file I can access to change the port
populate the data from database, listed the name of the field in bold to be populated
this form, there is Account type selected Exiting account, mean new account was created before and now I want to populate the exiting saved account in the account name field, Account Owner field and Dev/Test Budget(per month) field.
[SOLVED]Call custom API for Incoming Trigger Hang Up Event on Custom Telephony Integration
Hi, I want to integate SDP to custom telephony server. Make call API and pick up API is okay, but Hang up API not work and get error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4004,
This request does not fall under your permitte scope
Good Morning, I have one particular user that when he creates a ticket and tries to access it later to check it, he gets the following screen. There are numerous users with the same permissions, but none of them have this problem. Can anyone tell
Adding a script to OS Deployment Library?
I'm trying to puzzle out how to add a PowerShell script and dependencies for use during OS deployment. I see that the Add Applications page specifically refers to .exe files, although the documentation/user guide makes it seem scripts should be doable.
Windows Script Host error after 10.1.2137.9
Anyone getting the attached error? Seems to happen only when a user logs in. This started happening after the 10.1.2137.9 update.
User Groups Active Directory Aware
I would like to see User Groups be able to identify with Security Groups in Active Directory. If your system is already AD aware, why not take advantage of peoples already existing AD groups that they manage. I don't find it effective to only be able to filter on Department, Site, Email, Title, Name.
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