DC Report on User when PC is Locked / Unlocked
Is it possible to create a report showing when a users PC goes into a locked screen saver then when it is unlocked again with their password ?
2 error codes, need explination so they can be fixed.
I have 2 machines, each with a different error message, both trying to be patched with the same patch that has been deployed successfully to over 1,000 other machines. machine 1 error: Downloading patch-products.zip failed with error code : 0 machine
Report of list of scheduled tasks in computers
I am looking for a way to get a report of all the scheduled tasks on a set of computers. I don't know if there's a way to do that
Server saying it needs to be updated but is already latest
Hi, We have upgraded to 10.1.2137.9 to fix the vulnerability but the server is still saying it needs to be updated. We have cleared cache and even tried different browsers. Nathan
Questions on logs for Remote Connections
Hi, Does anyone know which folders we can check the logs for remote connections that are incoming to my computer? Background: My mouse moved by itself and I suspect that the IT team was trying to access my computer for an update. Thank you in a
Apache version on Distribution Servers is out-of-date
I would like to bring something to everyone's attention as I am honestly shocked about this. As I am sure everyone knows, Apache suffered from a few critical vulnerabilities recently. Since Desktop Central and the Distribution Servers make use of Apache,
PXE image transfer rates?
The download of winpe boot media via tftp when booting via PXE has taken several minutes during all of my tests so far. How long should it usually take and is there a way to tune the TFTP transfer settings for desktop central's PXE service similar to
Technicians not showing online.
We have four technicians all logged in but each technician can only see them selves as online. Other technicians show as offline. I found a similar post from a year ago. https://pitstop.manageengine.com/portal/community/topic/logged-in-technicians-not-showing-properly
Questions about Automatic and Manual Driver Repositories
Greetings, I've read the following document but still have some questions about Driver Repositories. https://www.manageengine.com/products/os-deployer/help/drivers-management.html Automatic Repository; So far it's looking like drivers have only been
User CMDB APIs
When I want update Users (As Customer New CI) via API this error appears All sys field updated except additional filed { "API": { "response": { "operation": { "result": { "statuscode": 3016,
2021: A feature retrospective
A new year brings with it the nostalgia for the days that were, and fresh hope for the future. Join us as we reminisce about the year that was, and walk through some of the best features and updates Analytics Plus had to offer in 2021. Fortified integrations
modify an asset additional field and all fields are wrongly displayed
Hi team, a customer said he just modified an additional field and clicked save, then all the customized fields are wrongly displayed now. So how can we check the cause of the problem and what we can do now to fix it? SDP build: 12000 the latest log <quote>
Add Attachments to first notification to Technicians
I would like to "Alert the following technician(s) by e-mail when a new request is created" and have an additional checkmark below it or to the side to attach any attachments on this technician notification. I see much value as it currently on one of
Auto Suggestion-Auto Solution for Service Requests
Hi, AFAIK auto solution feature is currently working only upon creating incident requests. Whereas auto solution for service requests would be very useful indeed. For example; in order to prevent repetitive information requests about newly applied procedure. (which also can happen very often) Is it possible to add this feature upon creating service requests for further releases?
Please help provide solution of how to adjust/rearrange list of Urgency in Incident Form
We have question from customer regarding how to adjust list of Urgency in Incident Form. In Incident Form, there are Impact and Urgency which you have to select Impact first before select an Urgency. However, an Urgency list in default it arrange by
Access Denied errors after update to 10.1.2137.9.
Today, Desktop Central is not working. We put our ticket in a few days ago. I've also expeditated this, since we have been in down time for the last 4 days. When I restart DC server, the MDAC services never starts, or takes almost an hour. I've been
eventlog analyzer\server\tmp folder has millions of files
I was looking at where space was being taken up, and found that this folder has 23 million files and consuming 180GB. What is the purpose of this folder and can I simply delete these files?
Multi Domain Multi License management
Greetings, I'm currently running an On-Premise ADManager plus V7.0.0. I would like to manage multiple domains that each have theire own license file. Is there a possibilty to add/manage multiple license files on 1 ADManage instance? Currently i can only
Methods of Updating Build Versions for Desktop Central
Currently updating build versions of DC for a client, whose build version is still 10.0.554. Can I directly install the latest service pack (10.1.2137.9) or do I have to sequentially install the 10.1.2119.10 and 10.1.2137.9? Do let me know...
Removing/ Hiding Default "New Incident" template
Hi, Is there a way by which the default template for creating incident "New Incident" template be hidden or removed for specific User groups/ Support groups/ Department/ Requesters. Can anyone pl share feasibility to do this pl. regards, R Karthikey
Duplicate workstation assets showing as IP addresses, eating up total asset count
Hello all, My title pretty much describes the issue, but to clarify: I have a 500 IT asset limit in my Service Desk environment, which is fine because I have less than 400 total workstations and servers to keep track of. However, I am noticing that many
KPI report - total time of incedent record in status 'on hold'
Hello We have two request status 'on hold' and 'waiting for feedback' I need a report listing for each ticket the total amount of time the ticket has been in status 'on hold' and/or 'waiting for feedback'. Note that during the life-cycle of a ticket, a ticket can be multiple times in one of those 2 status, taking in account the account the service hours. Needed fields: request id, technician, group, title, total time ticket in status 'on hold' and 'waiting for feedback' Thanks a lot Marc
Parameters on Widgets
Hi, I've got several dashboards on Advanced Analytics, one for each technician. I'd like to have a widget on Self-Service Portal that shows the technician dashboard. To do that, I need to identify the technician (ID, name, etc) on the dashboard URL. Is
Auto Update Secure Gateway
Is it possible to have the Secure Gateway Auto Update like the agents do?
Sysprep: not required?
I'm used to image deployment software requiring that an image is sysprepped in order for hardware independent imaging and driver deployment to be performed. During the training video I watched it was mentioned during the q&a you "can" sysprep an image
Finding Key Files in PMP
Hello we created a custom "Account Additional Fields" column called KEY FILE under the "File" option so that we could store small text files with accounts. (Admin > Account Additional Fields > File) We then created a Resource Type called PGP KEY (Admin
Microsoft fixes several security vulnerabilities in Edge for business (Chromium-based) 97.0.1072.69 (Stable Channel update).
Hey everyone, Microsoft Edge for business (Chromium-based) has been updated to 97.0.1072.69 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes. Here are the details of the vulnerabilities fixed: CVE ID Vulnerability Severity
Microsoft fixes several security vulnerabilities in Edge for business (Chromium-based) 97.0.1072.69 (Stable Channel update).
Hey everyone, Microsoft Edge for business (Chromium-based) has been updated to 97.0.1072.69 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes. Here are the details of the vulnerabilities fixed: CVE ID Vulnerability Severity
Microsoft fixes several security vulnerabilities in Edge for business (Chromium-based) 97.0.1072.69 (Stable Channel update).
Hey everyone, Microsoft Edge for business (Chromium-based) has been updated to 97.0.1072.69 for Windows, Mac, and Linux. This Stable Channel update includes 22 security fixes. Here are the details of the vulnerabilities fixed: CVE ID Vulnerability Severity
Tell us what you think about ManageEngine ADSelfService Plus
We, at ManageEngine ADSelfService Plus, value our customer's views and experiences. Share with us your thoughts on ADSelfService Plus through a quick survey. Your feedback, good or bad, will be the key to improving the product. In this survey, you can
Upgrading from 11100 - 12003
Hi, I am looking to upgrade our PMP setup from version 11100 to 12003, can I do this in 1 jump? Or do I need to do it in stages i.e. 11100 – 11200, then 11200 – 11300, then 11300 – 12000 and finally the 12003 release? Many thanks Alex
Problem using navigation keys on SSH remote console
Hello all dear community contributers, I am evaluating ManageEngine PAM360 and currently there is an issue which is really annoying. When I connect to a Linux server using SSH remote console, I am not able to use navigation keys (Home/End/PgUp/PgDown)
ADManager Plus Custom Script Variable only passing first word in multi word attribute
I'm testing some custom scripts and when it is passing a variable that has more than one word it is only passing the first word. I'm testing this by piping the output to a text file. Here is what I have in the custom scripts field: PowerShell -ExecutionPolicy
Field and Form Rules: External data
Hi, Is it possible to populate a drop-down menu with values from external sources (say Active Directory) using Field and Form Rules? An example could be a drop-down menu of all the company sites. And instead of having a static list in the custom field
[Online training] Analytics Plus virtual training session for beginners
Get hands-on training from our experts and master IT analytics from the comfort of your home. The beginners sessions are tailored to give you a head-start on your analytics journey—we'll walk you through the basic steps starting with importing data into
Change Database
Hi I used the application database itself (Postgres) I entered a lot of information Now I want to change the database to sql server Can you help me?
NCM
Hello I am a user of OpManager 12.5.565 I have a problem with NCM I can't add Cisco Switch K 2960 can you help me with that.
How to create a rule on closing a ticket
How to create a rule so that Technicians can't set ticket Status to Close and tickets can only be closed by a "Manager"?
EWS OAuth Config
We're trying to get OAuth working in ME SDP using the following resources: OAuth Authentication for Mail Server (servicedeskplus.com) and Configure Azure as the Authorization Server (servicedeskplus.com) Neither are very clear where the Endpoints values
[SDF-98023] Web URL clickable when system field "Description" is disabled
Web URL should remain clickable when system field "Description" is disabled. This is due to the fact there is no other option or field type to add enriched text on Requests from Helpdesk module. For such forms/request we find quite useful to have a field
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