"Error Message: Failure: Email settings saved. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode."
Hello,
The support mailbox, which was previously operational, now reports that the last attempt to retrieve mail was made on 30/05/2022 at 19:16.
If the Service Desk Plus Cloud software mailbox settings are re-entered, the following error message appears:
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Error Message: Failure:Email settings saved. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode.
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Do you know if any changes were made that would prevent the mailbox account settings from being saved, resulting in the above error message?
I hope you can help?
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Mail Server Settings:
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Incoming Mail Settings:
Server Name: outlook.office365.com
Email Type: IMAPS (Port 993) + TLS enabled
Fetch interval: 2- Minutes
Unknown users: Accept emails from
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Outgoing Mail Settings:
Server Name: smtp.office365.com
Email Type: SMTP With TLS (Port 587)
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Kind regards,
David.
Topic Participants
David
Dandy Lourdes
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