SAML authentication for SDP MSP
Hi! I wonder, is there any way to configure authentication for SDP MSP with Azure AD / Office365 or Google ID? It would be very helpful to use it direct or thru ADFS.
Secure helpdesk user verification
The helpdesk is a popular target for hackers. The most popular tactic used is social engineering. While social engineering is likely when using security questions, it is much less common if multi-factor authentication is used. A much needed feature in
GINA 2FA prompt everytime
We are getting ready to roll out this product. When I install the GINA client on my laptop, it works fine. But it is prompting me for answers to my enrollment questions on every single unlock or login. I don't want it to do that, I want it to just be
TWILIO AS SMS GATEWAY
Hello, I need to setup twilio sms gateway to work with admanager to send sms messages. I've tried to research on this but could not find anything usefull, does anyone has setup this?
How does RTP get processed?
We have a high amount of unknown application data coming in from sflow. Upon investigation, I've realised it's RTP traffic for a SIP service. Given that RTP can operate on any port, how do we get rid of the large amount of Unknown Application items?
Is it possible to set a global date format
I know each requester and user can go into the personalize section to alter the date format, but is there a way we can implement a standard one for all users, while still giving them access to alter if they wish
updatemanager reports ELA is running - can't update!
"EventLog Analyzer is running. Please ensure that EventLog Analyzer Server is shutdown before applying the Service Pack." I've stopped the service, run shutdown.bat,stopdb.bat,stopsec.bat. updatemanager still says the line above. I had an issue a
New Release: ADManager Plus' latest build 7130 unveiled. Update Now!
Hey there! We are excited to let you know that we have released the latest build of ADManager Plus, 7130. Download this build right away, from here. To update your instance, download the service pack. Here are some feature highlights from this update:
Preventing open onhold request upon requester's reply in Requests with pending approvals
Hi, We have enabled the option "Open onhold requests upon requester's reply". However there are Requests which have Pending Approvals with and Onhold status and the Approver ask a requester something to clarify the request. Then the Requester aswers it
Survey Exclusions table
Can you help me to find which table stores Survey Exclusions? I tried many variants but can't find it
reply template linked with ticket state
Greetings! There is a scenario that I want to implement in SDP. I'm one member of helpdesk, and when I select a reply template that is "First Response", (the content is that your question has been received and we'll process xxx as soon as possible), then
Google fixes several high severity vulnerabilities in its Chrome 101.0.4951.41 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 101.0.4951.41 for Windows, Mac, and Linux. This update comes with 30 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1477 Use
Google fixes several high severity vulnerabilities in its Chrome 101.0.4951.41 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 101.0.4951.41 for Windows, Mac, and Linux. This update comes with 30 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-1477 Use
SD+ Updates
We're about to upgrade to the latest version but want to know if we should expect a new update soon. The readme page hasn't had a release since March 9th and the Roadmap hasn't been updated since February 25th.
NCM failing to backup Palo Alto devices after upgrade
I'm hoping someone went through this already and has a solution, or at least a way to troubleshoot. We had OpManager Professional 12.5.583 backing up some PA220 and PA3260 devices for months without issue. We just upgrading the Palo Alto devices from
Incident Template and Support Group not being assigned Correctly
I am running SDP build 12.0 Build 12007. Currently we have 5 support groups and I have created Incident Templates and Service Request Templates for each of these support groups. However, one of these Incident Templates does not apply the default values
Bulk import of operational costs
Within the asset management module, you are able to import a csv to create multiple objects. Within each object you are able to manually add a cost associated with each asset via the 'Financials' tab. Is there a way to do a bulk upload of costs for multiple
Service
Hello. I was wondering if anyone else is experiencing a notable decrease in the quality of SDP support these days? Just recently I have had multiple issues with an upgrade to 12000 and put in tickets (#7774059, #7781309) with little or no response and
Surprising upgrades without notification
Hi Team, We use Servicedesk Plus cloud with a large team of 30-50 and growing technicians. We recently moved from On-prem where upgrades/updates were in our own hands. Now we seem to get surprising upgrades with no notification whatsover. this causes
PAM360 new build 5400
Hi, PAM360 build 5400 has been released and is now available for download. This is a major release that includes important feature upgrades and also a set of enhancements. For more details, please see our Release Notes of this upgrade pack (build
ServiceDesk Plus MSP - version 10.6 - Build - 10602 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10602. Please refer to the Migration path table available here and upgrade to our latest build 10602. Features : SDPMSP-11744: Global Field and Form Rules SDPMSP-12833:
Dodgy Landing Page On Logon - 10.1.2138.11
After updating to Desktop Central 10.1.2138.11 on the first logon of the day the landing page is rather odd. After a second logon everything is back to normal.
Import requests to ServiceDesk Plus with attachments
HI, We're looking at importing over our open requests from our old in-house ITCM system to Service Desk Plus; the default import .csv file is pretty basic, can anyone point me in the right direction for something a little more granular (in particular importing ticket attachments)??
[Free training] Keep tabs on the performance of your clients' networks and prevent outages
Are you finding monitoring and management of multi-client networks exhausting? Here is your solution! Join our two-part free training on May 11 and 18, 2022 to learn how OpManager MSP can help you keep a close watch over your clients' network devices,
Error while deleting service desk instance.
Hi! We have Error while deleting service desk instance. Actually it was not used, just created one without any content in it. The go to instance also doesn't work. Appreciate any thoughts on this.
Desktop Central cannot start after update from 10.1.2137.11 to 10.1.2137.15
Dear Sir/Madam, I upgraded Desktop Central server from 10.1.2137.11 to 10.1.2137.15. After upgraded, I couldn't start services. Please guide to rollback to previous version. Thanks.
PUT And POST Method For /api/v3/users/{user_id}
About a year about I asked about this feature and it sounded like your team had plans to implement this. Is this still something you're planning on implementing? This feature would help our company immensely. Also are there any links to road maps or planned
Cetificate error
Good day. I need help please, I am getting the error below when I try to import the new certificate: certifcate:
Create new CI based on User Additional fields
Hi, I created a new field in AD for users with name: "Location" and imported values it into SDP. I want to create a new CI based on that field and create a relationship between that field and the user For example: Kati is located in building 2 1- Creating
I need a query to show the active technicians
i need a query report to know the technicians who is active and using the license in SD system plus and the technicians who is having license but not active or do much activity in the system we are always running out of license and they requested from
Using ADManager Plus' templates to modify users through CSV import
Modifying user accounts is often done to assign roles or access permissions, change titles, move to or remove a user from groups and other critical actions. When done manually, it is prone to human errors and is time-consuming. The user modification templates
Welcome Invitation
How can I limit or prevent specific users from receiving the Welcome Invitation email. We have accounts for external users within our domain, but do not wish to validate these external domains for access to our instance of ServiceDesk Plus. This is
Report Request
Hello; Since I do not know how to create a query, I will request a report from you. For Test And Approve devices: Computer name - Domain - Operating System - Patch ID - Deployment Status - Deployed Date - Remarks I know there is Deployment Summary Detailed
ADSelfService Plus and log4j (CVE-2021-44228)
Hi, Is the latest version of ADSelfService is vulnerable to the recent log4j vulnerability? Looking at the library files I can see both log4j 1.2.8 and 1.2.15. I really think that the home page should direct us to a status page regarding this issue. Some
Spring4Shell in ADSelfservice Plus
Searching my \Lib folder today found the following files spring-beans-4.2.0.RC3.jar spring-core-4.2.0.RC3.jar spring-context-4.2.0.RC3.jar I know AD Selfservice plus runs Java 8 not java 9, but all the same, could we get a updated version of this library
Browser Config's for Microsoft Chronium based Edge
Has anybody been able to get Browser Config's working for Chronium based Edge?
Distribution Server re-replicating every job
Can someone point me in the right direction on what i'm doing wrong? I have configured a job to deploy O365 local to the machines in our environment. The job will then replicate to the Remote Office Distribution Server correctly, and then deploy to
All distribution server replication in warning since last update
Hi, I have noticed since the installation of the last version of DesktopCentral last week that all my distribution server are in warning about replication summary. I have the orange circle saying "replication cycle finished with some failures". If I go
Reporting on Custom Multi-Select Fields
Is there a way to report on custom multi-select fields via the default reporting tool or do I need to do a custom query?
Entered manual email for external people being saved in the history and appears every time
We were doing some testing in few tickets using our personal emails, now whenever we try to send request for approval or reply the emails are saved, attached image is example i need to know how i can remove the personal emails used during the testing
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