EWS OAuth Config
We're trying to get OAuth working in ME SDP using the following resources: OAuth Authentication for Mail Server (servicedeskplus.com) and Configure Azure as the Authorization Server (servicedeskplus.com) Neither are very clear where the Endpoints values
[SDF-98023] Web URL clickable when system field "Description" is disabled
Web URL should remain clickable when system field "Description" is disabled. This is due to the fact there is no other option or field type to add enriched text on Requests from Helpdesk module. For such forms/request we find quite useful to have a field
Users reciving duplicate email-id error when trying to enrol
Users the already have their email attributes configured in AD recieve the following when trying to enroll for SSPR functionality. "Duplicate email-id found. Kindly provide a unique one.' Is there anyway of either auto enrolling users that already have
Linux Support?
ME Team, Are you actively working on additional Linux support, and what are the challenges? The support is so thin for most distros that it's not viable for the majority of Linux environments. We are an MSP who uses ME DC Enterprise internally and would LOVE to use it in our Cloud offerings. However much of our Cloud environment, including Hypervisors, Front Ends, Storage Nodes and Client Guests are Linux machines. I am mildly embarrassed to suggest this product, which I have implemented and for
Apple Warranty no longer updating
The Warranty section regarding "Expiry Date" no longer automatically updates. Either the URL has changed or ManageEngine needs to update their GSX certificate (If this has already been addressed in a hotfix, it was not mentioned in a changelog). If there is no GSX SSL certificate in place, then the URL should be redirected: Old: https://selfsolve.apple.com/wcResults.do?sn= New: https://checkcoverage.apple.com/us/en/?sn= The new page also requires a captcha to proceed. Our warranty expiration
Google releases several security fixes in its Chrome 97.0.4692.99 stable channel update.
Hey everyone, Chrome stable channel has been updated to 97.0.4692.99 for Windows, Mac, and Linux. This update comes with a number of security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0289
Google releases several security fixes in its Chrome 97.0.4692.99 stable channel update.
Hey everyone, Chrome stable channel has been updated to 97.0.4692.99 for Windows, Mac, and Linux. This update comes with a number of security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0289
Google releases several security fixes in its Chrome 97.0.4692.99 stable channel update.
Hey everyone, Chrome stable channel has been updated to 97.0.4692.99 for Windows, Mac, and Linux. This update comes with a number of security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0289
Attachments to New Contract
You used to be able add an attachment to a NEW Contract at the time of creation. Seems we have lost that option and you are required to go back into Edit Mode to attach your file. Can you give us back the ability to add an attachment at contract creation?
The server supports one or more weak key exchange algorithms
I have a security audit program that has flagged this for my Manage Engine server I have several products running on the same server. 1. Remove arcfour, arcfour128, and arcfour256 from the Ciphers list specified in sshd_config 2. Remove ssh-diffie-hellman-group1-sha1
Multiple Email addresses under 1 alias
Hello We have 1 master IT Support Alias which SDP uses for 'fetching' : support@companyname.com master email The below 3 email addresses are added as additional email addresses under support@companyname,com category1@companyname.com category2@companyname.com
Variables not available in Resolution Template
(Post relevant to ServiceDesk Plus build 9120) Hello Could you please add the variables box in the Resolution Template. Same as in the Reply Templates (see Picture in Attachement) Regards, Markus Inappropriate
SSL Renewal but I do not have access to the keystore password.
I need to renew my SSL certificate for service Desk, but I do not have the password to the sdp.keystore file. The documentation states that I will have to start anew. Is there a best practice for doing so? Should I rename the current sdp.keystore to something
How to change ticket status on request reply
We wish to use ticket status to mark what tickets we have already replied to and are waiting for a response. An example is Open and Waiting For Reply. Any tickets that are in the Open state, the user is waiting for our reply but any tickets in Waiting
in DC10.1.2137.9 user administration add role only shows step 1 !!!
in DC10.1.2137.9 user administration add role only shows step 1 !!! then I can't add any role, if I modify existing role again same issue
Including attachments with technician notifications
When will this feature be added? We're hoping to use SDP completely via Outlook but when the technicians get notifications on new requests, attachments are not included with those emails. They still would have to login to the SSP to view the attac
Custom function to send reminders to requesters after set period of days on Awaiting status
I have searched the forums and found a script that is a year old and uses Python to script it. Is it possible to either do the reminders via Deluge script?
Your account is not available in the Desktop Central to proceed this operation.
we cannot able to scan after the Desktop central trail expire. Our SDP version: 11.3 Build 11303
Trying to restore from backup after a failed upgrade attempt.
I was trying to upgrade my service desk install to the latest version, currently I am on linux build 9010, trying to stairstep to 9049 etc. The upgrade failed so I am having to perform a restore. I took a full backup beforehand. The database is mysql.
[SDF-53275] Need the ability to print a project
I need a way to print all details for a single Project in SDP. What I am looking for is much like the Print Preview option in Requests. I need to be able to print the Project Details, as well as the Milestones and Tasks. Mainly, this is for weekly
Desktop Central integration
I’ve recently upgraded our on premise ServiceDesk Plus installation from 11005 to version 12006. I’m now being asked to install Desktop Central to scan computers. I'm disappointed I can no longer scan using WMI and have to manage another agent on my computers,
Adding "Worklog Type" into Pivot enquiry
Good morning, I am am doing a pivot report on the hours spent on particular jobs. I am capturing the data using the Worklog tab in the ticket. Is there a way I can add the Worklog Type to the report? We currently have 3 types registered as per below.
Migrating ADSSP to new Server, different Postgres Versions
I am moving my ADSSP installation from one server to another and the postgres version on the existing server is 9.4.16 and on the new server is 10.15. Instructions say if these differ to contact support. Are there any additional steps when migrating
[Security advisory] Authentication bypass vulnerability in Desktop Central
Dear Users, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
[Security advisory] Authentication bypass vulnerability in Desktop Central
Hi there, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
Key Manager Plus 6200 is now Available!
Hi all, We are happy to announce the release of Key Manager Plus 6.2 (Build 6200). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New Features Two-Factor Authentication Support Key Manager
[Log4j Advisory] AD360 removes Log4j dependency in build 4302
Hello Everybody! Due to Apache Log4j library's security vulnerability (CVE-2021-44228), we have removed Log4j dependency in AD360's latest build, 4302. Issue fix: Log4j dependency in AD360 has been removed to ensure security. Is AD360 affected by Log4j
[AD360] Impact of Log4j dependency removal on RSA SecurID-based two-factor authentication
Hi there! Due to Apache Log4j library's security vulnerability (CVE-2021-44228), AD360 has completely removed Log4j dependency in build, 4302. However, the Log4j library is required if you wish to configure RSA SecurID for two-factor authentication (TFA).
M365 Manager Plus' build 4502 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build - 4502. The new build will feature the following bug fixes: Issues fixed The Last User Activity by Date report will now display only the date on which the user activity
Precautionary steps to take against Log4j vulnerability (CVE-2021-44228 , CVE-2021-45046 and CVE-2021-45105)
This post has been updated on 20/12/2021. Hello there, In Exchange Reporter Plus, the affected log4j version is used in the bundled dependency. Our security experts are analyzing the issue and as of now, we have no conclusive evidence of our product being
Custom Scripts: Run on a defined schedule?
In absense of patching support for AlmaLinux I'm looking to temporarily run a script on a weekly basis that runs yum update followed by yum clean in order to downloa and install patches. I'm having difficult finding a way to do this via deskcentral and
Non-Tagged/Tracked Asset Loan
Is there a way to loan out non-tagged/tracked assets? We have to loan out a significant amount of assets that IT normally doesn't track at an individual level (webcams, monitors, etc.). Is there a way to allow for the loaned assets to accept generic
Query Request Cataloge and Tasks
Please provide a query: Request Cataloge name, Technicians, Tasks on request, Task owner, Task group, Task status
Script to extract Time Zone based on Personalize Tab settings of a user
Use Case: Since we have DevOps and Developers for application deployment in different parts of the world, it would be good if we can specify different time zones (i.e US EST, GMT, etc. ) on the Change template. Is there a script that we can use to extract
Javascript method for shortening date & time fields from the date picker
Folks, I often like to have a date in my subject line for New User Creation and Termination Requests. I get this date from a custom field entered by our HR department, but I have typically shortened the date from the using the function from the moment.js
Local user authentication after SAML enabling.
hi! Is there a way to login with local user, default admin, for example, after enabling SAML authentication? Because it's forwarding directly to ID-provider's login page.
can't login to panel by AD users
Hi, I have installed ADManager Plus. I can't login to panel by AD users I add Help Desk Technicians from my AD. when I try login to ADManager Plus it show me erro: For input string: "unlimited" I use Usearname: mydomain\myusername pass: my password
Eventlog Reader group and not full admin rights
I can't get Eventlog Analyzer to view remote computers without making the account with full admin rights. How do I make it so that it only has the minimum permissions? I tried adding the user to Event Log Readers, Distributed COM Users and Remote Management
Still seeing old Log4j files
So, I followed the directions here "Move the downloaded jar files to <Installation dir>/elasticsearch/ES/lib" https://pitstop.manageengine.com/portal/en/community/topic/log4j-cve-2021-44228-vulnerability-fix-1 My Nessus vulnerability scanner sees old
Where we can download updates for the latest version of DC?
In official DC changelog, the latest version:10.1.2137.4 https://www.manageengine.com/products/desktop-central/help/introduction/read-me/sp-readme.html But on the download page, the latest is 10.1.2127.19 https://www.manageengine.com/products/desktop-central/service-packs.html
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