In SDP I have my reply template configured such that the $description variable is included at the bottom of the reply so the full chain of communication is preserved in each message.

In many the requester is non-responsive so we have to resend a message to them 2-3 times in order to get a response.

We would like to find a way to automatically include the date of the last message as part of the reply template.

For example, if the requester sends a ticket in on Jan 1st, we respond on Jan 2nd, and then resend that response again on Jan 5th, we would like the template to look something like this:

----------------------

This is a 2nd follow up message to the requester

This is the 1st follow up message to the requester.

This is the requester's original description