Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined (setting 'autoscroll_offset')'.
The details of the root cause and the fix are as follows,
All customers using ServiceDesk Plus version 11128 or above on Chrome version 94 or latest version of Edge will face this issue(web page does not load).
11128 to 11146 -------> 11147
11200 to 11209 -------> 11210
11300 to 11306 -------> 11307
We request you to upgrade to the latest version as soon as possible in order to prevent or resolve the issue.