Using API to get closed tickets ( Requests )
Is there a way to get closed tickets using the API?
I'm using the Get All Requests endpoint: https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests To get open requests, but is there a way to pull closed requests.
Here is an example of the input_data I send:
{
"list_info": {
"get_total_count": true,
"search_fields": {
"template.name": "TemplateName",
"udf_fields.udf_char46": "search string..."
},
"fields_required": [
"udf_fields.udf_char46"
]
}
}