New SDP Plus MSP mobile app
When can we expect the new 6.x mobile app on iOS/Android for SDP Plus MSP? We are really missing features like announcements, change, solutions etc. and our users are demanding these feature to be available for them through a mobile app. It seems that
How to move resource from one group to another?
How can I move a resource from one group to another?
Build 8022 tries the email server connection over proxy
we have configured AD Manager build 8022 to use a proxy for managing m365 etc. since this new version admp tries to connect to our internal mail server over the proxy connection to send a mail. that doesn't work. internal smtp server over web proxy ???????
New Users created with legacy mailboxes
Hello Dear Community, Recently, I have been tasked to automate User creation. I have created a distinguished template for this matter with exchange tab for the user's mailbox. There is no issue in Active directory side and the user will be created instantly,
Feature Request: Add UPN Field for Hybrid Shared Mailbox Creation in ADManager Plus
Hi Team, We have a hybrid environment with both on-premises Active Directory and Exchange Online. While creating a Shared Mailbox user object in ADManager Plus (on-prem) and provisioning the mailbox in Exchange Online, we have noticed that there’s no
Desktop Central - Edit/delete existing email notifications
Hello All, I'm relatively new to using Desktop Central and am trying to edit some existing email notifications that were configured by a previous admin. We get several notifications daily of user systems with low disk space and I'd like to edit them but
Browser Security Plus Issue on School Laptop: Seeking Assistance!
Hey everyone, I'm encountering a bit of a hiccup with the browser security on my school laptop, and I'm hoping someone here might be able to help me out. Recently, I've been noticing some unusual behavior when browsing the web. It seems like my browser
Brand new logo update for Endpoint Central!
Hi there! Endpoint Central’s getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what we love: constantly
fulltext research in attached documents in solutions
Hello We do often not find solutions because relevant information is in attached documents. These documents came from our former DMS and we do not want to rewrite (copy/paste) the information. That is why we created a solution and added the document as an attachment. This is why I suggest to add a fulltext reseach for attached documents in solutions. (PDF, openoffice, M$ office documents) What do you think? Would this be possible? When? Thanks for your opinion Best regards, Marc
How to raise message box if user part of this group list
Hi How can I raise a message/alert box for a technician that is a member of a group and they are using 'YY' template (below is not even close to right..lol) : var x=$CS.getLoggedInUserName(); (AND GROUP NAME IN *BLAH" or "BLAH2") alert("PLEASE DO NOT
Link expire macro
Does the %linkExpireTime% macro still work? It doesn't show in the list of macros and I put it in my email message and nothing comes through. I'm running build 6515. Also, is there a way to change how long the code is valid?
Migrate from Google Workspace to Office 365
Hi ALL I have simulated case - Change cloud provider from Google Workspace to Office 365. Currently all Requestors sign in to SDP Cloud as Google's users. What i need reconfigure in SDP Cloud side if Google Workspace will be changed to Office 365? What
Idea for SDP
First of all, thank you for your continued efforts in enhancing the platform — the recent improvements have been truly valuable. We would like to kindly suggest considering the Kanban View feature for additional modules, particularly: Solutions Contracts
How to Perform Change Requests Status Action on iOS Mobile App
Is there a way to perform Status Actions for Changes with the iOS Mobile App? I can change the Stage-Status directly but we need to perform the Status Action, so the proper workflow checks are performed. We have several validations throughout our Change
Add Date Filter Criteria in Custom Reports
We need to be able to run reports based on date fields less than, greater than, etc. compared to a dynamic date (ex. current date). The Data Filter options does not have Less Than, Greater Than options but Advanced Filter does. Advanced Filter does not
Can you make the figures in a Chart by Summary Type or is it only by count of records?
It looks like the values in the Charts are based on the number of records and not the summary type. Is there a way to get the Summary Type values to be displayed on the Charts? For example, if I create a report based on Time Spent, and I want to Summarize
Add Retrospective field to available columns and notification variables
The Retrospective field is not available in the list of columns to display on the changes page nor is it a variable that can be used in Change Workflow notifications. Please add it in these areas.
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
Need Request Filter by Department Head
We are leveraging Department Head to We have multiple Departments that role up to a single Department Head. So, we need to be able to create a Request Filter (view) that groups requests by the Department Head. When creating the Filter, the Department
Reports
Possibility to move report(s) to another folder
INVENTORY SOFTWARE
Hi, I want to check end of life software version and I can see some differences between software list obtains from Invetory>Computers>Software tab (27 applications) and Threats & Patches>Systems>Scan Systems>Installed Software tab (19 applications). The
How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.
Secure HTTPS
I cannot find where I can upload a cert to secure HTTPS. There is a spot to upload an entire keystore file, but I don't see where I can upload a single SSL cert. I am on version 8000. Can someone point me in the right direction?
Kerberos authentication
Would like to see SD+ Support Kerberos authentication (and use that as the pass-through mechanism) as this is arguably more secure than ntlm v2...
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus (On-premises) [August 21]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Masterclass 2025: Episode 7 - Build a robust ITAM practice with ServiceDesk Plus Cloud [August 20]
Hi there, In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and
Upgrade to 15100
Good evening, I am attempting to upgrade to version 15100. Current version is 14840. But every time I try to upgrade I get the following prompt. REQ:2001: Unable to initiate a migration because of the inconsistent data in 2 trash request(s). Please contact
[Free e-book] 6 ways AI-powered SRE analytics unlocks proactive ITOps
Hi there, Still firefighting outages and scrambling to fix downtime? It’s time to move from this reactive chaos to proactive resilience. Top enterprises are transforming their ITOps with AI-powered SRE analytics—predicting incidents before they happen
Get more out of your Azure Reservations
Hello! We’ve introduced the Azure Reservations Report in CloudSpend to help you track how effectively your Azure Reservations are being used. This report gives you a clear picture of reservation coverage across services. It helps identify underused reservations
DDI Central 5.5 is here—with DNS Threat intelligence, OpManager Plus integration, and more!
Dear Community, We’re excited to announce the latest release of DDI Central version 5.5, packed with highly anticipated capabilities that take network security, resilience, traceability, and the operational control modern networks demand. What’s new in
[New Release] ADManager Plus' latest build 8023 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8023. Issues fixed Fixed an issue where creating a Google Workspace user via CSV import resulted in an error stating the member was already in the group.
Custom Function that adds zz_Term to users display name if their job title is DISALBED
We would like to group all disabled accounts to the bottom of the user list when creating requests. This allows all of our technicians to ignore user accounts that are no longer employed at the org. The custom function would be used with a custom schedule
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
Asset Audit
Enable Asset Audit by site
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Enable Search on every screen with a control in your profile
Downgrading from Enterprise to Free
Hi What happens to all the existing requests if someone where to downgrade from 'Enterprise' Edition to the 'Free' edition? Are all the old requests still there and are now limited for viewing/closing by only 5 technicians? Once the Enterprise edition
[Exclusive Invite] Join ManageEngine's AI-powered Full-Stack Observability Workshop in the UAE to learn the product in-depth – Seats are Limited!
We're bringing the ManageEngine Full-Stack Observability Workshop to Dubai and Abu Dhabi this September! Learn how to gain complete visibility into your IT with hands-on demos, expert guidance, and practical tips. Whether you're an IT admin, cloud engineer,
[Announcement] New Features & Enhancements in Log360 Cloud MSSP
We’re happy to announce a set of powerful new features and enhancements to Log360 Cloud MSSP: Customer Portal – Access customer data directly from the Manage Customer tab. Portal User Management – MSSP Admins can now create and manage users in the Customer
Fallout 76 caps guide: 26 efficient trading tips for marketplace success
If you’ve spent any time wandering the wastelands of Appalachia, you know that Fallout 76 caps are the lifeblood of survival. Whether you’re stocking up on ammo, rare crafting materials, or just want to decorate your CAMP, having a steady flow of caps
Extended Security Updates (ESU) support for Windows Server 2012 and 2012 R2!
Hello everyone, As most of you are already aware, Microsoft ended support for Windows Server 2012 and 2012 R2 on October 10, 2023. This means that Windows Server 2012 and 2012 R2 systems in your network won't be receiving further security updates or technical
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