macOS support and user sentiment analysis are now part of DEX capabilities

We’re excited to announce that macOS support and user sentiment collection & analysis are now Generally Available (GA) in ManageEngine DEX Manager Plus and as part of Endpoint Central DEX capabilities.

With this release, IT teams can extend Digital Employee Experience (DEX) visibility to macOS endpoints and directly incorporate end-user feedback into experience analysis and scoring.

What’s new in this release?

macOS support: DEX Manager Plus and Endpoint Central DEX now supports macOS devices, enabling IT teams to monitor device performance metrics and pull custom telemetry using custom data collectors that can be deployed on macOS endpoints.

User sentiment collection: User sentiment is collected using Engage. Sentiment is collected in the context of an issue or remediation, after support or automated resolution actions or capture the overall digital experience, all with minimal disruption to the user, ensuring feedback reflects real experience outcomes.

End-user sentiment interaction

When the Engage step is triggered:

The user receives a short sentiment prompt
The survey contains (a set of) relevant experience questions
The user submits their response
The response is captured by the DEX agent

Once the user submits a response, the agent automatically captures the sentiment data which is then made available for experience analysis, with no manual intervention required.

Including and configuring user sentiment as a scoring metric

User sentiment responses collected through Engage can be added explicitly as part of the experience score calculation. By including sentiment, experience scoring can surface perception gaps—for example, situations where systems appear healthy but users report dissatisfaction.

The influence of user sentiment on the overall experience score is fully configurable. Each sentiment-related metric included in the score can be assigned a specific weightage, allowing administrators to control how strongly sentiment impacts the final experience outcome.

Weightage can be adjusted to reflect organizational priorities. For example, environments that emphasize user satisfaction may assign a higher weight to sentiment, while telemetry-driven environments may choose a more balanced weighting. Any changes to weightage are applied dynamically and reflected in subsequent score calculations.

For more information on how to collect feedback and include them as part of the experience score, refer to this page.