Choosing to assign a Support Group instead of an individual technician?
Hello, I have a single site with a single incident template. I have a small team of help desk techs that I have added as technicians. I have also created a support group for the team. I expected to be able to have an option, from the technician dropdown, to assign a ticket to the support group (allowing all of them to get the notification), but only the individual technicians show up as options. Any help on fixing this is greatly appreciated.