trying to upgrade from 15200 til 15240
When trying to do an upgrade from 15200 to 15240, i get this error -
02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mesaage ---> The patch cannot be applied further as some exception occurred.
Please contact support for further assistance.
Note: Make sure the PPM is applied over ServiceDesk build 15200 or above.
02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mode ---> true
02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO messageType ---> showMessageDialog