Add custom fields in winpe-bootscreen
Hello all, is it possible to add a custom field on the winpe-bootscreen in osdeployer? Background: We got a lot of boot-templates and codes and don't want the technicans to enter them, but rather select one via a dropdown Lg Chris
How can I keep certificate formats consistent in ADSelfService Plus?
I use ADSelfService Plus regularly and want to make sure every certificate I handle works consistently inside the tool. Since I am a user and not a developer, my concern comes from the practical side of using certificates in my daily workflow rather than
USB Bootable Media problem
Hi, We have some old gigabyte motherboards which do not boot from network. So, I created a USB bootable media and attached it to a pc, blue windows logo appears and then system reboots repeatedly. I tried USB flash with newer motherboard and it boots
End of Support Announcement for macOS Mojave(10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026 for RMM Central. Reason for This Change Apple has officially ended software and security updates for macOS
[Masterclass 2025, Episode 2] Transforming MSP operations: A deep dive into ITSM best practices in ServiceDesk Plus MSP Cloud [Nov. 27]
Hi there, In the second and final episode of ServiceDesk Plus MSP Cloud Masterclass 2025, we'll explore how you can effectively utilize essential ITSM practices such as incidents, service requests, problems, change enablement, asset management, and more
Masterclass 2025 Episode 4 — Incident response playbook: Leveraging proven ITSM practices to transform IT operations with ServiceDesk Plus MSP [November 26]
Hi there, In the final episode of ServiceDesk Plus MSP Masterclass 2025, we’ll show you how to effectively manage major incidents in your clients’ IT environments using proven ITSM practices—like incident, problem, change, and project management. This
Patch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security
End of Support Announcement for macOS Mojave(10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. Reason for This Change Apple has officially ended software and security updates for macOS Mojave (10.14)
End of Support Announcement for macOS Mojave(10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. This is applicable for both Device Control on-premises and cloud versions. Reason for This Change Apple has
End of Support Announcement for macOS Mojave (10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. This is applicable for both Patch Manager Plus on-premises and cloud versions. Reason for This Change Apple
End of Support Announcement for macOS Mojave (10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. Reason for This Change Apple has officially ended software and security updates for macOS Mojave (10.14)
Why Do eCommerce Sites Slow Down During High-Traffic Sales?
Hi, I’ve noticed that many eCommerce sites slow down or lag during major sales or festive-season traffic spikes. I’m trying to understand what typically causes this—server overload, caching issues, heavy scripts, or API delays. These performance drops
share resources
I imported my resources from Active Directory. After that, I started user discovery and found all the local users, then reset their passwords. Now, I want to share a resource with just one user. Unfortunately, it shares the resource with all the users
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How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.
Is there a way to report on ESU installed devices?
We purchased ESU licenses and installing them. Is there a way to report on ESU installed devices? To find out if we missed any devices? Thank you.
End of Support Announcement for macOS Mojave(10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. This is applicable for both Endpoint Central MSP on-premises and cloud versions. Reason for This Change Apple
End of Support Announcement for macOS Mojave(10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. This is applicable for both Endpoint Central on-premises and cloud versions. Reason for This Change Apple
Forrester study reveals 95% time savings in patching with Endpoint Central
According to the latest Forrester Total Economic Impact™ study, organizations using Endpoint Central saw up to 95% time savings in patch management resulting in $913,000 in productivity gains over three years. The study found that interviewed organizations
Forrester study reveals 95% time savings in patching with Endpoint Central
According to the latest Forrester Total Economic Impact™ study, organizations using Endpoint Central saw up to 95% time savings in patch management resulting in $913,000 in productivity gains over three years. The study found that interviewed organizations
Local Admin User SSO
Hello, i have created SSO SAML on microsoft 365, it is working for all users, but i have not enabled SSO for admin user and it asks SSO, is it automatically enabled for admin user or is it some bug?
OS Deployer post deployment repeats
Hi, when OS installs successfully on a PC and post deployment windows opens, it changes pc name, workgroup name and restarts. After windows boots, the post deployment windows appears again and does the same things over and over and restarts windows until
Milestone Marker : The application performance monitoring bookmark you never knew you needed!
Imagine this: your team rolls out a new update to your customer-facing web application. Everything seems fine at first with no errors and downtime; but users soon start reporting slower load times. You need clarity on whether the recent deployment caused
ADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator through
Any way to remove description text on a 'click in' event?
Hi Can't seem to be able to make this work. Maybe there is a way? We would like to have the verbiage you see below in the description box, when the form loads and the requester scrolls down the form. Like this : I know we can add it here (red arrow) but
Unmerge - Feature Request
Hi Every now and then I have a technician merge a request they should not have. This is really deadly as once someone merges two requests the secondary request is gone - forever. No way to get it in SDP, no way to get it from Exchange . It's just gone.
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
Will DesktopCentral supports ACME/Let's Encrypt?
Hi there! Do you have a plan to support Let's Encrypt certificate (through automatic renew) for DesktopCentral? Thanks Sylvain
Expanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.
Expanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.
Endpoint Central delivered 442% ROI according to Forrester Total Economic Impact study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
Endpoint Central delivered 442% ROI according to Forrester Total Economic Impact study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
Outgoing mail reauthentication required periodically
Dear ManageEngine Support Team, We have recently experienced an issue where email replies in tickets suddenly stopped. Upon investigation, we found that the ServiceDesk mail account required reauthentication. Could you please clarify: What is the maximum
SharePoint Manager Plus build 4507 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4507, with enhancements and fixes to improve your experience. Enhancements SharePoint Manager Plus now supports WinRM over HTTPS for on-premises SharePoint
Force Unique Change Role Assignments
Is it possible to validate if the same individual is configured in specific change roles? Use Case: In our environment, leadership wants two unique individuals to deploy and validate a change request. So, the same Change Deployer (i.e.: engineer) should
OAUTH Scope for Announcements
What is the scope to specify for creating an Announcement when generating the API access token? There is nothing listed specifically for Announcements in the API guide (OAuth 2.0 - REST API - User Guide), and trying both General and Setup yields a 401
Upcoming enhancements in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus Cloud.Below is a brief run-through of the same. ServiceDesk Plus Cloud Onboarding Experience Revamping ServiceDesk Plus Cloud onboarding for a faster, smoother, and more
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application
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