Hello,

I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new hire request I want the email that goes out to include the start date (custom field) and new hire name (custom field) so that the technician knows how urgent the request is by simply looking at their inbox. But since the notification templates are global templates, I don't need those for an application bug ticket or a hardware replacement ticket (for example).

Is it possible to build in logic to the Notification template so it can handle this or would this require us to abandon the notification template and instead use triggers and/or business rules for notification?