After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
Internal Error (NullPointerException in InlineImageUtil) when creating a new ticket on a fresh installation (Build 15120).
Acabei de executar uma nova instalação do ServiceDesk Plus Versão 15.1 (Build 15120) em um servidor Debian . O aplicativo inicia corretamente, mas quando tento criar uma nova solicitação na interface web, recebo um "Erro interno". O arquivo serverout.log
After upgrading to 15120, 'SEND' is not working
"Bir isteğe e-posta yoluyla yanıt vermeye çalıştığımızda ve 'Gönder'e tıkladığımızda sayfa donuyor ve e-posta gönderilmiyor."
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[Webinar Alert]: Align your Identity Security with compliance goals
| FREE WEBINAR From SOX NIS2, GDPR and Beyond: IAM That Talks Audit Register now September 9 at 2 PM AEST | 2 PM GST September 10 at 11 AM EST As regulations tighten, identity management is playing a bigger role in proving compliance. But getting audit-ready
[Webinar Alert]: Hacks can start from password reset requests
| FREE WEBINAR Click. Reset. Secure: Simplifying Identity Security for the Modern Workforce Register now September 10 at 11 AM EDT September 11 at 2 PM AEST | 02 PM GST Do you know that in 2025, 88% of cyberattacks involved stolen credentials? You might
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor?
Does Service Desk Plus have a mechanism for support technicians to add 'notes' to a requestor? Such as "This person is hearing impaired."
Seeking Recommendations for E-commerce SEO Companies with a Focus on Cloud Security and Data Protection
Hello Forum Members, I hope you're all doing well. I'm currently in the process of finding an e-commerce SEO company that not only excels in optimizing online stores but also prioritizes and specializes in cloud security for enhanced data protection.
Browser tab icon change
Hello, I recently updated ServiceDesk Plus to 15120 and noticed that icon on the browser tab changed. Previously if I wanted to use custom icon, I simply copy pasted "favicon.ico" into ../ManageEngine/ServiceDesk/webapps/ROOT/images directory. It seems
[IT analytics maturity assessment] Are you enabling insight-driven IT operations–or just reporting the past?
Hello there, Are you still relying on gut instinct to run your IT? Many IT teams believe they’re data-driven—until the next outage. The reality is, IT leaders need more than visibility; they need strategic vision fueled by a strong analytics foundation.
Unable to make API Calls with Deluge Custom Function
Hello, I'm unable to make an API from a custom function using deluge. I'm able to get results with python and postman Getting error "Custom function execution failed" "Error due to- Internal Exception" Below, it's my code info changeID; url = "https://myservicedesplus.com/api/v3/changes";
Update Service Desk to versión 15120
Hello, When we try to update Service Desk from the version 15100 to the 15120 we get the following error: Is this update necessary, or we should wait for the next update in order to do it? Thanks, regards.
Spaces Module in IT Helpdesk
Could you please make the Space Module available in all type of ESM instances, for example IT Service Desk? We are really looking into unifying all our systems into ManageEngine products, and are almost there for all our needs except documentation of
Custom Module associate to Request or Project or PO
Hi, I want to connect or associate Custom Module that I created in SDP to some specific requests or projects or PO. What should I do? Thanks
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
How to Migrate from Google Workspace to Microsoft 365
Although Google Workspace offers a reliable cloud-based solution, the organization selected Microsoft 365 due to its seamless collaboration features and strong integration with Outlook, Teams, SharePoint, and other enterprise applications. If your business
Bug Report: Reports with Charts Cannot Be Exported
Dear ServiceDesk Plus Support Team, I am experiencing a critical issue in ServiceDesk Plus: reports containing charts cannot be exported to Excel or other formats. In many cases, the export process either hangs indefinitely, produces no output, or returns
Forgot password link
Dear all, I'm having an issue with password recovery for requesters. The "Forgot password" link in the login form does not send a reset email to non-domain users. I found some knowledge base articles and user forum topics about this problem, but none
Active Directory picture synchronized in ServiceDesk Plus?
Hi Everyone, We want our users' profile photos to be synchronized from Active Directory. Is there such a feature?
Requester delete own request
hi How can I set it up where a requestor (non technician) can delete or cancel their own request?
Upcoming SA DR Drill Scheduled for 19th & 26th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho SA (Saudi Arabia) services on September 19, 2025, and September 26, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the
Upcoming CA DR Drill Scheduled for 21st & 28th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho CA (Canada) services on September 21, 2025, and September 28, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the CA deployments
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho JP (Japan) services on September 20, 2025, and September 27, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the JP deployment
Attached HTM decoding
Hello, After the 15120 update, I've encountered a problem in opening attached HTM files directly in the browser. Please assist.
How to Use Anti Bee Egg in Grow A Garden Battles
If you’ve been playing Grow A Garden Battles for a while, you’ve probably encountered the infamous swarms of bees that can disrupt your plants and damage your garden’s health. That’s where the Anti Bee Egg comes in, a surprisingly versatile item that
Secondary Email in a report
Hi, Team, In a report, how can you get information about a user's secondary email address, along with their primary email address? Thanks
Forgot password link
Dear all, I'm having an issue with password recovery for requesters. The "Forgot password" link in the login form does not send a reset email to non-domain users. I found some knowledge base articles and user forum topics about this problem, but none
Auto-trigger the User Survey report for scores below a certain threshold
User surveys are essential for measuring user satisfaction and driving continual service improvement. It is more crucial to notify key stakeholders of a negative survey response as it represents the user's voice and highlights areas needing attention.
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it? That brings me to this topic! As you know, currently, Analytics Plus doesn't support Survey data from ServiceDesk Plus out of the box. However, Survey module will be supported in one of our future releases but, we know how important it is to you.
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
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