Feature Request
Would it be possible to add a new field like the Description field which gives you the options to edit text etc.... for all modules
Keep Drive D in OS Deployer
I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has information
Creating a Duplicate Request Automatically
Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath Farooq
Track Technician and Requester Replies for ticket life cycle - possible?
Hi All - In addition to First Response SLA, my firm also wants to track Technician replies during the ticket life cycle to confirm if each reply abides by the SLA as well. Is there a way in MSSQL to track that detail? Does the SDP database capture incremental
How to download all Attachments for a single site?
Hello - Is there a way to download all attachments by Request ID? We have a client that is departing need to provide them all ticket detail, including attachments, as part of offboarding. Thank you.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
Patch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security
Patch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security
Increased RAM on the server under the PostgresSQL database
We increased the amount of RAM on the SDP server to 20 GB, before that it was 16, which needs to be done in PostgresSQL so that the database does not go crazy. Mail messages from SDP have started to be duplicated. The approval of the application status
Application Control - Reports
Should all attempts by user's to open a blacklisted app be logging to Reports - Blocklisted Application Access or Blocklisted Store Application Access? I blocked Quick Assist, its blocking whenever we attempt to open it, but nothing shows up in either
Will the removal of Oracle Java from servers cause any issues with your programs.
In an environment where we are running Endpoint Central, ServiceDesk plus, OpManager and Event Log Analyzer on different servers, Java had been installed on the servers prior to the installation of your software. Will it affect your software if the stand-alone
How to add email forward for a every reply request
I would like to add an email address automatically for each reply. Is this possible? SDP ver 14.6 Build 14600
On Behalf of doesn't show distinction between users with the same name
SDP 15140 Which one of these is the correct user? I'm unable to tell unless I try them both. It's even worse for more common names Hoovering over the names doesn't show their e-mail or departments. At least their departments should be listed here for
Unlocking Los Puggies: How to Get or Buy Them in Steal a Brainrot
If you’ve spent any time in Steal a Brainrot, you’ve probably seen players showing off their Los Puggies and wondered how they managed to get them. Whether you’re chasing achievements, rare cosmetics, or simply want to complete your collection, knowing
RecoveryManager Plus rolls out build 6311 with SIEM integration for log forwarding.
We are glad to release the latest version of RecoveryManager Plus, build 6311. Feature: SIEM integration: RecoveryManager Plus now enables administrators to integrate with syslog servers to forward audit logs of all backup, recovery, and configuration
Announcements start at the bottom.
When viewing Announcements from a configured banner, the Announcement displays content from the bottom instead of from the top. User have to scroll to the top of the Announcement to begin reading. This may be due to the length of the announcement but
Technician Auto Assign Question - Resolved
I’m looking for some guidance on the best way to use Technician Auto Assign in ManageEngine ServiceDesk Plus. In our setup, we often have technicians assigning requests to a Technician Group, but they don’t always assign a specific Technician at the same
Incorrect software listed in inventory
When I look at the software listed in Inventory, there is software that is not installed but yet it is in the inventory list. A good example would be Adobe Acrobat Reader. The inventory states that there are 2 versions on my workstation, Adobe Acrobat
Deleted Tasks
Where do deleted tasks go? IS there a report or query I can user to view/find them?
Endpoint Security For Dummies® | ManageEngine Special Edition
ManageEngine Endpoint Central has partnered with Wiley to publish Endpoint Security for Dummies®, a special edition designed to help IT and security professionals strengthen their endpoint defense strategy. Endpoint Security For Dummies® Get your complimentary
Mac Updates requiring password
We have a number of users who are complaining about needing to enter their password to allow updates to be run. Since the prompt is coming from Endpoint Central rather than from MacOS, this looks like it could be a malicious attempt to get the user to
ManageEngine Recognized in the 2025 Gartner® Magic Quadrant™ for Security Information and Event Management
We’re proud to announce that ManageEngine has once again been recognized in the 2025 Gartner Magic Quadrant for Security Information and Event Management (SIEM). To us, this marks another significant milestone in our journey to deliver a unified, intelligent,
[Live webinar] Enhancing your incident management framework with ManageEngine ServiceDesk Plus
Hey everyone, IT teams handle incidents every day, but when a security issue slips through or gets delayed, the impact can bring your entire organization to a halt. In this webinar, we’ll show you how to bring security and ITSM together using ServiceDesk
How to update/modify the Subject line in ticket responses
Hi All - Is there a way to access the subject line from within the conversations within a ticket? I know how to access and edit the Subject line of the ticket itself. However, I would like to be able to modify the subject of the ticket responses. Is this
Endpoint Central OU based Active Directory connection
Hello, We are part of a larger organization but maintain a degree of independence from headquarters. This independence is limited to a specific OU within the global Active Directory structure. To complicate matters further, user accounts reside in a different
Error Please fill the mandatory fields
Though user (or technician) fill all of the mandatory fields and try to submit a request, the error appear This error happen to all of templates and our workaround now is just to refresh the page, open the browser in incognito mode, etc. The error is
Masterclass 2025: Episode 10 - Ask me anything (AMA) session with the ServiceDesk Plus team [Nov 20]
Hi there, In the tenth and final episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our experts will answer your queries. For the AMA session, our
Masterclass 2025: Episode 10 - Ask me anything (AMA) session with the ServiceDesk Plus Cloud team [Nov 19]
Hi there, In the tenth and final episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus Cloud in the last six months, followed by an AMA session where our experts will answer your queries. For the AMA session,
Automation to update the Requester
I'm looking for an automated solution, either through business rules or a custom script, to change the requester on incoming requests. Currently, notifications from an external source trigger a list of our business rules. The desired requester is the
Endpoint Central Malware Protection and Anti-Ransomware modules now supports servers!
We’re excited to announce that Endpoint Central Malware Protection and Anti-Ransomware modules now extend support for servers across both on-premises and cloud. With this, you can now safeguard your enterprise servers against malware and ransomware attacks,
How to hide status option
Hello , Is there a way to hide certain status from modules or users. We have a lot of statusses, and when creating a task is display`s all . Can i filter out certain one`s?
Streamline Operations by Integrating Contractor Tools with QuickBooks
Integrating Contractor Tools with QuickBooks helps construction professionals simplify job costing, invoicing, and accounting workflows. This connection allows project estimates, time tracking, material costs, and customer details to sync seamlessly with
Connecting Classe365 with QuickBooks for Smarter School Financials
Integrating Classe365 with QuickBooks enables educational institutions to streamline financial management by syncing student billing, fee collection, and accounting workflows. With this connection, schools can automatically transfer invoices, payments,
is asset management feature covered in end-point central or asset explorer?
hello, im pretty new at manageengine products, im bit confused with asset management solution provided by manageengine. i think read somewhere that asset management feature are covered in end-point central license, but i found another product called asset
Print Preview formatting
Hi, This is not something that i have noticed before but i have gone to print to PDF of one of the requests for audit and the formatting of the print preview is all wrong, its wider than the paper. Half the ticket information is not visible in portrait
M365 Manager Plus 4805 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4805. Enhancements You can now run the MFA Settings management task without selecting any of the MFA factors in the Allowed MFA Methods dropdown, enabling you to enforce
Time-Saving Tips for Buying Rare Arc Raiders Items
In Arc Raiders, the thrill of exploring post-apocalyptic environments, scavenging resources, and completing high-stakes raids comes with one major challenge: acquiring rare and valuable items. From crafting materials to legendary gear and limited-edition
Mandatory Worklog for Closing Task BY GROUP, LIFECYCLE, OR TASK TEMPLATE
Is there a way to make Worklogs mandatory before closing a task for a specific Group or even Task Template? Perhaps adding a Task Lifecycle? Currently there is no Task Lifecycle and Tasks are where we track Worklogs. The issue lies in the fat that Requests
M365 Security Plus 4805 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4805. Issue Fixes An issue that caused a CPU usage spike in the database while collecting audit data has been fixed. An issue that caused Elasticsearch to consume
ServiceDesk Plus Cloud slowness issue – US region
We are experiencing significant slowness issues with ServiceDesk Plus Cloud in the US region. Pages are taking a long time to load, and user actions (such as opening requests, or navigating between modules) are noticeably delayed. This issue is affecting
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