Add tasks to emailed tickets based on subject?
Hello.
I am using ManageEngine ServiceDesk Plus 15.2.
I know how to add a service request with tasks.
I know how to add new tasks.
But we have termination tickets that come in as emails instead of as a service request because sometimes we need to fire off a "terminate request - (name)" email thats quicker then logging into service desk and filling out the important info.
I can find options for triggers to change the ticket based on the subject and other properties but I cant find where to add TASKS based on the subject. Where would I do that?
Idealy, it would be something like email has a subject containing "Termination request" or "term request" and then add premade tasks like deactivate AD account, deactivate X account, deactivate y account, hide email, disable software account, change extension, etc.
Is that doable?
I am using ManageEngine ServiceDesk Plus 15.2.
I know how to add a service request with tasks.
I know how to add new tasks.
But we have termination tickets that come in as emails instead of as a service request because sometimes we need to fire off a "terminate request - (name)" email thats quicker then logging into service desk and filling out the important info.
I can find options for triggers to change the ticket based on the subject and other properties but I cant find where to add TASKS based on the subject. Where would I do that?
Idealy, it would be something like email has a subject containing "Termination request" or "term request" and then add premade tasks like deactivate AD account, deactivate X account, deactivate y account, hide email, disable software account, change extension, etc.
Is that doable?
Sticky Posts
Upgrading to ServiceDesk Plus 15100: Important Information
We are pleased to announce that the 15100 patch file for ServiceDesk Plus is now made available to our customers. To ensure a smooth transition, we conduct a thorough sanity check on each customer's ServiceDesk Plus setup before providing the patch. IfManageEngine Supportcenter Plus - version 14.8 - Build - 14830 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14830. Behaviour Changes: SCP-3505 : From this release, the customer portal will show only the latest announcements. Earlier, all announcements including the pastAbility to Assign Technician in another group from Dropdown.
We currently have an On-Prem instance with multiple groups. All of the tickets default to the Tier 1 group. Many times, the Tier 2 team forwards in tickets for themselves. It would be beneficial if you could assign multiple tickets from the Requests' Assign dropdown no matter what group the technician is in. SDP should be smart enough to automatically change the group based on what technician you select. When I select the technician I'd like to assign to, *the technician themselves* it gives me anSteps to secure MSSQL database connection
Hello folks, This post explains you the steps that need to be followed to secure the database connection in ServiceDesk Plus. How to connect secure MS SQL Server? Summary of Steps: 1. Create SSL certificate 2. Import the SSL certificate to SDP setup. 3. Enable SSL Encryption in SQL Server Step 1 & 2: To start this process, we need to create an "SSL Certificate" it could be either self-signed or third party certificate. Do follow the below steps in MSSDP SAML SSO
Hi, is possible to use SAML authentication for SSO? Your Version : 9.3 Build 9327 Thank you Jacir
