Dear Users,

We’re pleased to share an important announcement about the upcoming enhancements on tasks and  Help center in ServiceDesk Plus Cloud.

Below is a brief run-through of the same.

Enhancements

Sync Tasks to Office 365 Calendar

• Tasks in ServiceDesk Plus Cloud can now be synced to Office 365 Calendar.

Support Handoff in Help Center

Ask Zia Help Center now allows you to create support ticket or contact technicians directly from the bot by using the Create Support Ticket or Chat with Support options.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud