Button to launch URL - from incident catalog
Is there a way to add a button to launch a web page (URL) to a template? Or maybe from the incident catalog?
Service Desk Plus performance issues in the UK
Happy Monday, Just wondering if anyone else is experiencing any performance related issue with service desk plus this morning, webpage is take multiple minutes to load same when trying to view tickets etc. Thanks,
Customization of Widget shown on Right side of all request screens
Does SDP (Cloud) allow customization of fields shown in the right side panel in all request screens? We do not use all of the default fields, and we like to instead be able to place some of our custom fields. Our prior system showed all data on one
EC Database Corruption
Hi I'm having a weird issue I'm using the internal PostgreSQL engine The database of my latest Endpoint Central (build 11.4.2528.10) has been corrupted 1. Some of the functions do not show 2. Some give me access denied, although I'm using the admin user
Multiple Email Domain for Reply
Hi all, It is possible to have multiple email domains configured in ServiceDesk Plus for the Technicians reply to users/requesters? For example, that some technicians reply from "tech@domain-1.com" and others from "tech2@domain-2.com", because in servicedesk
How do I create a custom password reset report in AD?
I have ADAudit Plus associated with my active directory in Windows Server 2022, but I need to create a custom report of users who have reset network accounts within a specific time interval. Could you guide me on how to create the custom report? I have
Exporting Requests to PDF
I want to export my request to PDF so I can print them and show them to my manger.
Upgrading the Windows 10 to Windows 11 (This version is not applicable for this target)
Dear Team I deployed the patch id 111894 and 111895 under single package but it shows the remark message " This version is not applicable for this target." May you please navigate me how to rectify the same.
Need help with custom Powershell script
We created a custom Powershell script to populate certain AD fields like Manager, Job title and others after the user account is created in ManageEngine ADMP, but i can't get the script to work successfully. We use templates to create accounts and we
Requirements for multiple domains
Dears, During working multiple times with Ad Manager Plus, I always stuck in some operations if we configured 2 domains. Let us say we have 2 domains, 1st is: test.com and 2sec: test1.com. However note that ADMP server is a member of domain test.com.
Masterclass 2025 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the tenth episode of Masterclass 2025 will be our second Ask Me Anything (AMA) episode of the year. This is your chance to speak directly with our ServiceDesk Plus product experts and get real-time answers
Any way for technician to access the requester version of the incident catalog?
Hi I have a large incident catalog setup for requesters to submit a request to the help desk teams. This works fine and our requesters can submit a ticket to any one of our various support groups. No issues. But some of these requesters are also technicians
Integrating Workshop with QuickBooks for Streamlined Operations
Integrating Workshop with QuickBooks helps service-based businesses simplify job management, invoicing, and accounting by synchronizing data between both platforms. With this integration, information such as customer details, work orders, job costs, and
Moving from Citrix to Windows 365 for a Modern Cloud Desktop Experience
Shifting from Citrix to Windows 365 enables organizations to modernize their virtual desktop environments with a simpler, more scalable, and cost-efficient cloud solution. Windows 365 delivers a cloud PC experience that allows users to securely stream
Integrating Ruddr with QuickBooks Online for Unified Service Operations
Integrating Ruddr with QuickBooks Online creates a powerful workflow for service-based organizations by synchronizing project tracking, invoicing, and financial data in real time. Ruddr captures time entries, expenses, and project details, which automatically
Is your network monitoring vendor demanding 3x upfront at renewals? Here's the better alternative
Learn why IT teams worldwide are ditching bloated monitoring tools and migrating to ManageEngine for a feature-rich, transparently priced alternative. Hi there, Has your network monitoring tool vendor increased your renewal cost by 3X and forced you into
Upcoming EU DR drill in ServiceDesk Plus Cloud.
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Windows 365 Distribution server
Hi has anyone setup a distribution server using a Windows 365 cloud VM? We are using the Endpoint Central Cloud and don't allow our users download exe's / msi's. So we thought that maybe a trusted cloud distribution server might work. I guess its the
Endpoint Agent
Hey I noticed yesterday that the Endpoint Agent was showing as offline on my workstation. I tried running a repair several times, but they went about halfway and ended. I tried to do an uninstall, reinstall and the uninstall went fine and the reinstall
Clarification on Managing 80,000–100,000 Endpoints and Hierarchical Distribution Server Setup
Hello everyone, We are planning to migrate our infrastructure to ManageEngine Endpoint Central with the goal of implementing a Unified Endpoint Management (UEM) solution for our entire organization. Our environment includes approximately 80,000–100,000
Upcoming enhancements Setup , Purchase , Contract, Asset , Release and Reports in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements Setup , Purchase , Contract, Asset , Release and Reports in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Dedicated Finance Help Desk Instance
Report Showing Duplicate Accounts
Hello, does anyone have a PostGRES query that can search for Duplicate Accounts across the PMP system? I am trying to find the same "account name" that may be listed under different resources.
smitjo
"The Tech Quest" is a technology platform that shares absolute knowledge regarding various globally trending technologies, upcoming Software's, most successful Business strategies, recently launched Gadgets, newest Technology updates, tips and tricks
Self Scan Agent Development Thread - no vbs
the current use of vbs as a method of inventory does not work in a modern secure world. appropriate security should block all vbs from running. ME are developing an Agent to replace the current selfscan tooling this is a thread for them to update us all
Starting ServiceDesk Plus stuck at 0 percent
Downloaded ServiceDesk Plus Standard for evaluation. Installed Ran the changeDB and figured that out to point at sql Running ManageEngine ServiceDesk icon on the server desktop comes up and sits at 0 percent.
What would happen to the previous tickets if we erase an existing user or technician
We have a question, we are wondering if we were to erase a user or a technician from our ticketing system, would it conflict or cause any errors with any previous tickets opened up by the user or solved by that technician?
Why does Integration-keys use Technician names in History?
When I create a Integration key I set a name for it. Then if I use that Integration key, requests created with that Integration gets Created by whomever is set as "Owned by" in the Integration key view. That just doesn't make any sense. It's the integration
Last Login Date
I have inherited administration responsibilities for Password Manager Pro and discovered that a large number of accounts are for accounts which are out of compliance. I would like to know if anyone is aware of a way to get a report of the last time the
Profils stay in "in progress" for Windows computers
Hello, I cannot update profiles anymore on windows laptop. Profiles status stayed "in progress" even if the device is connected and online (in Wifi or Wired) : I also tried to delete profile but i got this error "Failed 404 : Delete" Any ideas ? Thanks.
Broken Global Search after upgrading to 14500 ServiceDesk Plus version.
Hello, After upgrading from 14306 to 14500 ServiceDesk Plus version we've noticed that we cannot search requests with a global search, "Search across" and "Requests" -> "Default search" options do not give any search result. However, option "Requests"
High Availability MSSQL
Hello. The Product Configuration > Step 3 instructions say to go to ADAuditPlus DB Query, but this option is missing in version 8.5.3. Could you tell me where ADAuditPlus DB Query is currently located, or is this step still necessary for HA setup? If
Automatic Forwarding Requests
Is there a way to auto forward a request from a specific sender, specific Subject, and specific text in the request to be forwarded to someone that isn't a technician? I've tried to look in Business Rules and Triggers but I am not fully understanding
Standard Desktop Background / Wallpaper
I would like to setup a default desktop background & get it out to all of the machines. So I setup a user configuration to modify the registry: The wallpaper is changing but the image needs to be centered. I've tried all 3 "wallpaperstyle" settings (0,1,2) and the image won't display properly. I need to have it set to "fit" so that the full image is displayed. I have a mix of Win 7 & Win XP. What is the best way to configure this so that it ensures the default background is set each logon
Error %%4294967295
Hi Support We have updated our server from Server 2008 to Windows 2012 R2, We have the version 9.0 of Netflow analyzer, after do that the service doesn't work, appear the error message %%4294967295, any idea? Regards
Need to be able to associate Requests with Releases
We do a bit of in-house software development. We currently use the Service Catalog to track custom software changes. When we go to update our software, we create a Change request and associate the requests there. We are really wanting to move to the Releases
Renaming Subject Line
Hello, Looking to get some help with a trigger/function question. We have a voicemail inbox that forwards voicemails to our SDP instance that creates tickets. The tickets end up with a long subject line and I would like to rename the subject line when
Create own notification templates
Hi, Is there any better way to create your own notification templates than using the tool within AD Manager Plus? At least for me, I cannot change the size of the creation window which makes it nearly impossible to get a nice overview of how it looks.
Dumps
Hi, We have "HeapDump-xxxxxxx.hprof" which are generated everyday in the "Dumps" folder of ADManager. Each weighs approximatively 4GB. I have checked in the support tab but I didn't see any scheduled task. Can you help me to disable those dumps please
deletion of logfiles - desktop central server
hey guys, we have desktop central. the logs folder has a size of 12 GB <Desktopcentral_Installation_Dir>\DesktopCentral_Server\Logs Is it possible to ? 1. stop the service 2. backup the log folder 3. deleting all logfiles 4. starting the service again
PCs with software uninstalled still trying to connect to ADSSP server
I have two Windows 11 machines that I previously had the software installed on, then later uninstalled, all done through the ADSSP web GUI. It does not show those machines under the installed list. However, any time my ADSSP server is unreachable for
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