Hello everyone,

We are back with the 2026 ServiceDesk Plus Cloud Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos releasing every month. In each lesson, we will go over a specific ITSM module and provide in-depth training on configurations, automations, and customizations.

Book your spot today

In this masterclass, you will: 

• Master the service desk basics: Configure your instance for IT, HR, or finance with ease. Learn to manage instance-based customizations, including regions, roles, and permissions, and optimize mail server settings for seamless communication.

• Deploy ITIL®-aligned ITSM best practices: Implement ITIL-certified modules such as request, incident, asset, CMDB, and change management for a frictionless service experience.

• Deliver smarter, AI-driven services: Deploy predictive, conversational, and generative AI that is purpose-built for every persona. Learn to leverage Ask Zia, Zoho's conversational AI companion, and agentic AI capabilities to unlock unparalleled efficiencies.

• Unify ITSM and business operations: Integrate ServiceDesk Plus Cloud with your existing IT and business applications. Create a frictionless, one-stop-shop experience that connects your entire enterprise ecosystem.

• Discover the latest features: Join live ask-me-anything (AMA) sessions with product experts. Get real-time answers and explore new enhancements to maximize your instance’s value.

• Gain actionable insights with AI-driven analytics: Track critical KPIs such as first call resolution and technician load to identify bottlenecks via real-time dashboards. Run custom reports to track data across all ITSM and custom modules.

How can I enroll?

Step 1: Click Register now to enroll for the masterclass. After clicking, you will be redirected to the TrainerCentral portal where this masterclass is hosted and available for free.

Step 2: Select Enroll, add your details in the signup form, then click submit.

Step 3: You are now registered and can start learning! New lessons will drop every month, and you will be notified when a lesson is available.

Step 4: Once you complete the course, TrainerCentral will automatically send a MasterClass completion certificate to your registered email address.

Bonus: In each lesson, you will have the chance to interact with our product experts in a discussion forum to resolve your questions regarding ServiceDesk Plus Cloud.

Register now

If you have any questions, please reach out to us at hello@servicedeskplus.com. We are always happy to help.

Regards,