Hello,

I want to create the following Reports, with the option to add their widgets to the Dashboard.

1. Incoming vs. Resolved (Trend Line) Report

2. CSAT Score / User Satisfaction (Average Gauge)

3. Backlog by Status

4. Average Resolution Time by Category (Bar Chart)

5. Top 5 Re-opened Requests (List/Count)

6. Major Incident Monitor (Summary Count)

Please contact me.