Active Directory Import - No Domain Listed
We currently use quite a few manageengine products and have decided to replace our ITSM with a new solution. I am currently trying to use the trial version of ServiceDesk and when I try to do an ActiveDirectory import, there is no domain listed in the
deploying company backgrounds for microsoft teams.
Hi, im trying to deploy some backgrounds to all users in all PCs with endpoint central. i create a configuration the destination folder is this $userappdata\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads i think the path is correct, but this is not
How to populate pick list options of a custom field from external API
We need to update the options available to a specific pick list custom field, by getting the current items from an external API. the API can return any type of data (CSV, JSON, TEXT, e.g.) because we wrote it ourselves. however, while I'm using the below
Is it possible to remove Administrator user form technician role
Hi, We are using Manageengine servicedesk plus (onsite). We are trying to enable technician login for new technician, but it is giving below error. "Technician login count exceeds the license" Earlier we were using similar number of technicians with similar
Android Kiosk Mode Lockout
I've been locked out of our Samsung Android devices in kiosk mode. A new profile was created that disabled the back button, the volume buttons, and the power button. Unfortunately the WiFi settings were not set in the new profile. It has disconnected
[SDF-106048] Any updates on inline images in Notifications?
Hi, Noticed that 'Images in notifications' has been in the implementation' stage for some time. Wondering if I can expect any progress on this in 2023? Thanks!
DR Drill Zoho US on 24 Dec 2022 and 31 Dec 2022 from 6:30 PM to 9:30 PM PST
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho US Services on 24 Dec 2022 and 31 Dec 2022 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
ManageEngine SMS filtering
Hello everyone, I am very new to using Manage engine and was wondering if there was a way to send SMS to technicians. But I would like to only receive SMS when a Termination ticket comes through (since these are high priority). Is there a way to filter
Module-based delimiters, can you modify them?
I was just going through our settings when I noticed the Delimiter settings for the Mail Server Settings. Does the RE / TA / SO delimiters matter for replies to the notifications? In my notification rules I changed the Subject line to be: # QosTicket
NCM default deviceexpert password
I have OpManger with NCM Plugin installed. It works for CISCO device, i try to backup brocade switch. test credentials works but it tooks a lot of time. backup failed, i would like to test the command from Brocade SSH connection but i don't know scp deviceexpert password
How to use Regex in Query table
Hi, I want to replace some character by Regex in Query table. In some DBMS have function for regular expression, but I didn't see any feature for replace characters. For example in PostgreSQL has a function for regex in select query like this: select
SDP Custom Function, send a response
Hi there, I have a bit of trouble creating a custom function, which should send a generic mail to either a requester or another mail. I've tried using zoho.sdp.replyRequest but it returns a error: "status_code":4001,"field":"CC","type":"failed","message":"EXTRA_KEY_FOUND_IN_JSON"
How to share a specific project to any user/team
I have made a project at Manage Engine SDP project module. I want to share the project with my seniors. Is there any way to share a project?
how can I Populate Department name and e posta adress based on selected User name ?
On selecting a user name, ServiceDesk Plus should automatically populate the selected user's department on the department name field and populate the selected user's e mail adress on the email field. its very important for me. greetings from Turkey.
how can I Populate Department name and e posta adress based on selected User name ?
On selecting a user name, ServiceDesk Plus should automatically populate the selected user's department on the department name field and populate the selected user's e mail adress on the email field. its very important for me. greetings from Turkey.
Separate Response DueBy Time per Group in Single Incident Ticket
Hi, We are currently using Service Desk 13.0 Build 13002 and was wondering if there can be multiple fields showing different Response DueBy Time depending on the group assigned? For a single incident ticket, it can be passed around multiple groups wherein
[SDF-39846] is there any way to change location of "On Behalf Of"?
Hi, is there any way to change location of "On Behalf Of"? Rabbany ME SDP 14.0 14003 MSSQL
Assets: How do I import laptops using CSV?
Suppose we have this situation: We know a product name: it's a laptop We have a bunch of serial numbers associated with this laptop product We prepare a CSV file for import. Sample is below: During the import, we forced to specify workstation name (FQDN):
Create Configuration Bundles
I'd like to submit the idea to create Configuration Bundles as I haven't found a way to create such. For Example: I want to copy a folder (portable program) to my client and create a desktop shortcut for one of those files, which just copied. As there
i am not able to make end user portal
please guide me i have make a technician trial account please guide how to open service end user portal
Is there a way to alert on average CPU usage > ## % over a period of time for Windows Server?
We want to alert on average CPU usage > some percentage, but only if that's sustained over more than ## seconds. We have a lot of cases where the CPU spikes above some arbitrary number, but then dips down shortly afterwards. Those one-off spikes aren't
How to change a closed ticket for the author of the request?
Hi! How to change a closed ticket for the author of the request? Or suggest an option to reopen ticket without reply in the ticket like here - https://pitstop.manageengine.com/portal/en/kb/articles/to-reopen-resolved-ticket-by-requester-reply
More than 100 User Groups cannot be selected
Hello! I'm trying to add a user group to a template, but I get an error (screen). Can I change the limit or how to add a group of users to the template above 100?
Purchase Process - Cannot Process PO
Dear, I have an issue as some old PO with items received and paid for are still in "Approved" state because linked PR is Closed Could you provide a solution (workaround) to Close these POs ? Thanks in advance!
Simple "billing" report
I am attempting to create a report that will list all closed tickets totaling the "total time taken" from worklog activities only. By using the query below, tickets with multiple work log entries are listed multiple times (one for each worklog entry)
deploy lates version of software title to custom group automatically
Hi we use DC cloud version, are happy with it and we use it to manage Windows devices only I started to deploy our standard applications to our workgroup devices and we push out things like Dropbox Slack Chrome Office365 Adobe Acrobat Reader Zoom etc
Cisco WLC
Is anyone monitoring a Cisco WLC (9800 and 5520 in my case) with EventLog Analyzer? We arent getting any real actionable data from the syslog or traps with the built-in reports.
AWS Artifact & AWS Organizations
I want to download a SOC 2 TYPE 2 report from AWS artifact. In my company we use AWS Organizations to manage 20 different AWS accounts. I was wondering if it would be possible to download a single SOC 2 TYPE 2 report from the organisation management account
How to associate a request with a release?
We currently use the Changes module in SD+ to manage custom application deployments. We create a change for every release. We associate requests with the change to show what changes were made to the application. We use requests because 1) they can be
Manage Engine MIB Browser will not launch on MAC (Big Sur)
The application will not launch, I get the icon in the dock but no active windows any thoughts?
Bulk Copy Service Tags into Asset Tags
We are trying to create annual Asset Reports that include both Workstations, and Monitors for each department. I have an working report, but since Workstations scan their Service Tag into a dedicated field which cannot be pulled using an All Asset tabular
Using REST POST to edit a Multiselect Additional Field
I have been working on a way to create new requests using the POST function of the REST API. So far I have had no issues setting info in the default fields (Subject, Description, etc), but I'm not able to get a custom Multiselect field to accept data.
Send Email on Form Submit
Hi Team, I have a new user form where I want people to tick which training the new user needs and depending on what is selected it sends emails to those specific training to tell them to add them to the training list. Basically on form submit i want to
Possible to append email replies to ticket?
When a technician replies to a service request via Outlook client email, SDP creates a new ticket rather than appending the email reply to the ticket. Is this possible in SDP? I have technicians who need to respond via their mobile devices and this generates a huge amount of duplicate tickets.....
Email Reply from customer is not added to requester conversation part in ME SDP 9.0 build 9048
Hi Experts, When technician send mail from ME it goes to requester mailbox. if customer reply this email, this reply email does not reach to technician either his mailbox or added in requester conversation part. we are using " servicedesk " user to send/receive mail from ME. And all reply mail comes in servicedesk mailbox not in technicians mailbox or added in requester conversation part based on ticket number. is there any way to configure it? we won't use email to ticket feature right now. Mohammad
Multiple Issues with 14.0 : Rate Limit Exceeded and Double Spacing in Replies
Hello - There are multiple unresolved issues in 14.0. 1. Rate limit exceed by <username> This is a major deal because it's crushing resources on the server 2. Replies in tickets are getting double spaced. This does not look professional Both of these
Automation Group membership management
Hello all, Can anyone explain how i can setup Automation Group membership management so that users automatically get in the right group after creation.
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
Endpoint Central Cloud: SSP Request Approval To Install
Is there a way to require certain applications published on the Self Service Portal to require approval before installing? I'm in UEM EC Cloud, and I've enabled the integration with SDP Cloud, but I can't seem to figure out how to restrict certain apps
Query to get Details of Request from Email
Version:11027 DB:PGSQL Output: Select wo.WORKORDERID As "Request ID", ucinfo.EMAILID AS "Email From", wor.recipient_email AS "Email Address", wor.to_cc_bcc AS "To/CC/BCC" from workorder_recipients wor LEFT JOIN Workorder wo on wor.WORKORDERID = wo.workorderid
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