Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Requester Response missing content
Service Desk Version 14.103 Hello, when a requester replies to a closed ticket, the technician receives a mail and a notification, but the content of the mail is missing. It does not show the content of the requester's reply but only their original ticket.
Details of Email Command in ticket Description
Does anyone else dislike how tickets created with email parsing have the entire contents of the email in the ticket Description? In my mind the description is all about the issue the ticket is being created for and not HOW the ticket was created. It
Desktop Central Agent Deployment via Intune
I'm testing out deploying the DesktopCentral agent via Intune to devices that going through the Autopilot process. I created the intune win32 app file with the localagent directory and also created a install.cmd file with the following: msiexec /i “DesktopCentralAgent.msi”
Email Notifications in ServiceDesk Plus for Requests
Hi I'm having a real struggle getting the notification templates in SDP to do what I want and I'm reaching out for some help in case I'm doing something really dumb ... I'd like when a requester updates their request via email that the assigned technician
Software missing from inventory now
We run Quest's KACE agent on our workstations, laptops and servers for jobs that Endpoint Central can't do. Recently I noticed that the KACE agent software is no longer picked up in our weekly scans with Endpoint. Is there a way to add a customized software
Application Installation problem- Error 0
OS deployment is going smoothly and in the post deployment tasks I got errors for all application. For example [Application Install]>Unable to install "ESET". Error (0: )
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
ServiceDesk Startup Issue Post-Upgrade
Hi, I appear to be having a slight issue with the most recent Service Pack (14103). After implementing the upgrade the splash screen would get stuck on the "starting server" phase, so I stopped the Service Desk service and ran run.bat to start the server
Rename Fields
We are using ServiceDesk Plus Cloud and we want to change the fields "Category" and "Sub Category" to something else, is this possible?
Query to get Change approval details and Change role info of one particular role.
Version : 10609 Database : MSSQL OUTPUT: Query to find Change Role ID : select chrol.name,chrolusermap.ROLEID from changeroles chrol LEFT JOIN changeroleusermapping chrolusermap on chrolusermap.roleid = chrol.ID where chrol.name = 'Initimation' Note :
Query to get Service Request Approval Details
Version : 10609 Database : MSSQL Output: SELECT "wo"."IS_CATALOG_TEMPLATE" AS "Service Request", "serdef"."NAME" AS "Service Category", "appStDef"."STATUSNAME" AS "Approval Status", "cd"."CATEGORYNAME" AS "Category", "ti"."FIRST_NAME" AS "Technician",
Inline image is not fetching from emails sent by staff
Hi ManageEngine support, We have this issue for a couple of weeks already, we have upgraded to the version to 12001 because we have told this version will fix the issue. It was working fine, somehow, it stopped working one day. If a staff send an image
Notify group when request has been approved
How can I set up either a notification or a business rule that notifies the support group about the request being approved? I've been checking all over and the support group does not get notified when a request has been approved/rejected. It seems like
How to display currently logged in users
We are running SD Plus - 7.5.0 Build 7507. Is there a way to show who is currently logged into the system? Also, can we audit who logs in, for how long they are in the system, etc. Thanks Jon
Unable to use reply-to email on cloud SDP
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
Query to get Timespent on Request for particular group
DB: PGSQL Version: 8107 OUTPUT: select wof.UDF_CHAR19 AS "SSTF Number", org.name as "Account" , rc.workorderid as "Request ID", wo.title as "Subject", longtodate(wo.createdtime), qd.queuename AS "Group", std.STATUSNAME AS "Request Status" , TO_CHAR((sum(rc.MM2COMPLETEREQUEST)/1000
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
Query to get Request Details with Group change info and Technician Timespent info
Build: 10609 Database: MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE("wo"."CREATEDTIME") AS "Created Time", LONGTODATE("wo"."RESOLVEDTIME") AS "Resolved Time", "cri"."FIRST_NAME" AS "Created By", "aau"."FIRST_NAME" AS "Requester",
Reset Views on Solutions
Currently, it's only possible to reset Likes/Dislikes on Solutions however our users rarely if ever go to the effort of hitting Like or Dislike. We need a way to reset views on one, some or all solutions. It's the only way we can tell what solutions are
Computer that remove from console
maybe computers that remove from console after not contacted for several month by the policy settings will come back when they are contacted as waiting for aproval
More computer details
hi it will be good if i will have posible to find computer and have more details like manufacture, model and serial number ?
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Free webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
"Unparseable date" error message when attempting to edit a Solution. - 14103
We have upgraded our Test enviroment to V14103 recently and while doing tests we found what appears to be a bug. (we have an ON PREMISES instalation) when editing any solution and trying to save it, we get the following error: the changes made to the
Variable in alert email subject
I've created an alert to email me when a user is locked out - pretty easy. What I would like to do, however, is to add the following to the email subject: - username of the user who was locked - name (displayname or lastname and firstname) of the user
[SDF-56911] Bulk upload linking requester via custom additional field
Hi, I am looking to bulk upload requests. I am running into issues when I try to upload on behalf of a specific User if more than one user has the same display name. Would it be possible to link a custom field which holds their staff number to the requester
Search Projects by Additional Fields
We have 2 Project Additional Fields, a "Pick List" with a UDF_CHAR1 Field Key and a "Multi-Select" with a UDF_CHAR2 Field Key. In a custom view in the Projects module I can search by the "Pick List" field under "Additional Fields" but I can't search by
Custom trigger for changing issue status
We'd like to change issue status as a custom trigger if an issue has a given status. As far as I can tell "Field update" is available for business rules, but not available as a simple solution for "Custom Trigger", which is what we need. However it seems
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Add custom icons to Chart
How can I create a dashboard with icons such as following
Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud
Dear Users, We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes. Site - Organizations may have several branches or sites, distributed
Warehouse Management System in SDP
Good Day I have just read the article about Warehouse Management System in this Forum. I was wondering if something like this is to come to Service Desk plus. We have a small warehouse as well with different cables and spare parts for our computer etc.
OS Deployment error
When creating a new image and selecting Fetch Partition Details I am now getting a access denied error. Credentials are good.
More granular control of "Can view technician's cost per hour"
Recently released was the ability to prevent technicians from seeing everyone's Cost Per Hour unless they are an Admin in SDP. I would think for most companies that who can view CPH has nothing to do with which technicians are Admins. Just because a technician
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