Dear Password Manager Pro Users,
It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 12300. Although the 32-bit to 64-bit architecture migration will be functional in builds earlier than 12300 of Password Manager Pro, we strongly advise you migrate to the 64-bit operating system as soon as possible.
End of Support Specifications:
ManageEngine Password Manager Pro 12.3
We would also like to express our gratitude for the ongoing support of our Password Manager Pro product. If you have any questions or concerns about this end of service, please check our proposed strategy or FAQs added below. You can always contact our support team for further assistance.
Proposed Action Plan
For new Password Manager Pro users, post build 12300:
Users can download the 64-bit architecture from the Password Manager Pro product page without concern over the architecture or migration and upgrade to the upcoming build using the release upgrade packs.
For new Password Manager Pro users, post build 12007:
Since the 32-bit architecture was deprecated from build 12007, the new users from build 12007 will be installed only with 64-bit architecture. If you are from the list of such users, you can proceed with the general upgrade packs for the latest upgrade without having concerns over the migration or architecture.
For Existing Password Manager Pro users with 32-Bit Architecture:
To utilize upgrade packs beyond build 12300 of Password Manager Pro, former customers who still use the 32-bit architecture need to migrate to the 64-bit architecture of build 12300 first. Only after completing this architecture migration, they will be able to make use of the newer upgrade packs.
How do I check for the current architecture detail?
Login to your Password Manager Pro web console, navigate to the user action menu on the top right corner, and click Support. On the page that opens, you will find the current build number and the architecture information under the Product Information section.
How do I migrate from 32-bit to 64-bit architecture?
Migration from 32-bit to 64-bit is possible from Password Manager Pro version 12007 onwards. Follow the migration steps given here to complete the migration process.
How do I upgrade the Password Manager Pro from build 12200 (32-bit architecture) to 123XX (64-bit architecture)?