Request fields
I would like to know if it is possible to remove or customize any of the fields on the 'Request' page....ie: title, requester name, due by....etc.....Thanks a bunch!
When OpManager 6.0 will be available?
When OpManager 6.0 will be available?
OpManager and Applications Manager integration
Do you plan any integration between OpManager and Applications Manager? It would be great to add more advanced apps monitoring to OpManager.
c:\Winnt\My.ini
I need to know what OpManager does with the above file, as I have had some severe problems with MySQL and OpManager. When I carry out a default install of OpManager, MySQL will not startup unless either I edit the config file for OpManager to use the same information as c:\Winnt\My.ini (e.g. port, user, password) or I copy the Netflow Analyzer StartupDB .bat and modify accordingly. Why do NetflowAnalyzer and Firewall Analyzer install fine but not OpManager? I have lost two sets of data so far...
importing data from other helpdesk type software
the organisation i currently work for is using Visual|QSM, however i see ServiceDesk Plus as a much more versatile solution for everything they are wanting to do with other extra software. i am wondering, is there any such facility to import data from other similar software in to ServiceDesk Plus ? as there is a huge amount of data which would need to be transfered
Date Jump in SLA
We have a normal priority with an SLA completion time for 8 hours and it has been working fine until today, now when you select normal it sets it to 16 hour completion time Example Request ID : 681 Date Created : 29-Nov-2005 13:33 DueBy Time : 01-Dec-2005 13:03 It should be due by 30-Nov-2005 13:33 we are using Version : 4.1.0 Build Number : 4112 Any help would be great Thanks Scott
Load Kagoor MIB failed
Hi, Anybody ever try to load Kagoor Mib into OpManager? I tried but failed. Attached is the mib file.
OpManager 5.6 monitor Cisco 6509 CATOS7.6 and IBM RS/6000
Dear Sir/Madam, We are evaluating OpManager Professional Version 5.6. For our environment, We have cisco network device cisco 6509 CATOS and IBM RS/6000 AIX 4.3,5.1,5.2. The product can find the device and host. But there are some problem as follow: please tell us how to solve them. 1. For Cisco6509 CATOS7.6, we can monitor memory usage. But for CPU Usage monitor, testing via MIB browser show us is error. 2. For AIX, we can use telnet method in oder to monitor is CPU and memory usage? Please tell
Exporting Graphics
I would like to export some graphs/graphics dynamically to other locations to be included in html. E.g. The Infrastructure Snapshot to be placed on our Intranet. Any ideas?
Logging into OpManager from PC via IE6
Hello, I am new to OpManager and I have the SW loaded on a Windows 2003 Server. The web client works fine on the server but I cannot connect from my PC using Internet Explorer 6. I get "page not found". I turned off IIS as a startup service since OpMgr wanted to use port 80 and it has its own Apache web engine. This scenario also holds true with ServiceDesk Plus we have loaded on the same server. Any help would be greatly appreciated. Will
Tomcat erros on generating daily report
I have been evaluating Firewall Anaylzer 4002, on Windows 2003 Enterprise Edition(SP1 is not installed), for about a week now, and have liked its features and ease of use. This morning, however, when I went to generate a daily report, I was met with 500 errors and the following messages: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.webclient.components.table.HeaderDataTag.doStartTag(HeaderDataTag.java:81)
Inventory.
Hi, in my inventory I have workstations that are listing multiple times. Why is this happening? The network is scanned once a week. Thanks in advance.
Alert definition: Regular expression supported?
Hi there, I'm evaluation Eventlog Analyzer on Linux and I'm wondering if in the alert definition section there is the possibility of using regular expressions in "Log message contains" field. In affirmative case, which ones are supported? Thx and regards, Josep
Problem with Fedora Core 4
Hello all, I've just installed AppManager on a Fedora Core 4 system (standard installation). The installation went smoothly (I let the installation to install appmanager under /root as it suggested). However, when I exec the start script command, I get the message "WARNING: There is not enough space to continue". Then, it launches all the java stuff without errors but when I try to access with my browser to localhost:9090 I get a HTTP 403 forbidden error. I believe is a permissions problem but after
Opmanager to monitor the CPU usage of Linux server (re-post)
(The last post seems had problem, so re-post again) I use Opmanager to monitor the CPU usage of Linux server, but the result always show "-1". Is the opmanager setting problem ? Thanks ~
tcpConnState: 4
Hi Folks, I keep getting these error messages from Cisco 3550 switches. What does this mean? And I was hoping anyone knows how to fix this. Thanks in advance for any insight. AY>
ServiceDesk Plus Blogs
Hi, We are glad to launch the ServiceDesk Plus Blogs. Why did we start this now..... check it out Alex
Build 4002: Does it support VPN logs yet ?
Hello there, Just wondering if you have VPN logs enabled in your 4002 Build version? If yes - what should I specify on PIX in order to send them to FW Analyzer ? Thanks, Alex
Add file to solution
I attach a file in the solution, this is not a problem. But when I'm tryaing to open it och says: "File was not found" Should I place the file on a different place or is there some kind of a limit?
Monitoring of multiple drives
Hi, I'm a OpManager newbie, and currently in an evaluation process. Very impressed so far. One question though; how do I specify monitoring of multiple disk drives on a single server? I found this topic: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002634231, and the respond <quote> 1 . Host Resource Graphs - Uses SNMP to query the Data. 2. Windows Performance Counters - Uses WMI 3. Linux Performance Counters - Uses Telnet/SSH 4. Solaris Performance Counters
Being logged out
Hi, I have set up Eventlog Analyzer on a WinXP Pro workstation and have successfully accessed it from a few other workstations on the network. My problem is when I log on to it from any workstation other than the one it is installed on I keep getting logged out whenever I try to navigate when I log onto it from the local machine running it it is fine; For instance I have a laptop setup for testing purposes I can access the web page, log on but when I click on compliance reports or anything else I
International charset support
There are some problems with international charset support. For example, traffic report (/jspui/traffic.jsp) look like this: Traffic IN Details Time Traffic ???-18-05 09:50 6.59 KB ???-18-05 10:30 41.91 MB ???-18-05 10:40 41.93 MB where instead '???' must be short month name '���' (cyrrilic/windows-1251 charset). Also there are problem with international chars in some titles like: '???? - Dashboard View', where '????' is international chars. For PDF exported reports also there are problem with international
How to customize own viewing?
I found all view are pre-defined, do you have any feature where admin can create their own view?
Audit Active Directory Changes
Good Day, I have setup monitoring of my 3 Domain Controllers, but I cannot run any reports to view Access Changes, such as changes to user group access, etc. Is this possible? Thanks!
Bug - Multiple requests generated
*Edit*This may be related: to http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002659217** Thank you for the great software. I hope I am helping your company by posting this information. I have found a problem with our copy of SD+. We are running the free version 5, XP Professional SP2 as the server, XP Pro SP2 and IE 6 on both the requestor and the administrator machines. Multiple requests are created after a new request is replied to by an administrator.
Linux Agent in OpManager
I have a problem for using OpManager. I have installed opmanager in one linux server and want to use it to gather other linux server's CPU, Harddisk and RAM information. I tried to install net-snmp and AdventNet SNMP Agent for Linux in the linux servers. My OpManager can only recognize that the servers are Linux OS, but it cannot get any information of CPU, Harddisk and RAM. How could I use OpManager to get the CPU, Harddisk and RAM information from Linux Server? Thx!
Cannot Start OpManager
From the web browser I receive the error message "Error in downloading client files from BE". The server where opmanager is running shows the splash screen with "Configuration completed" and some dots on the bottom. This does not seem to be active. Help Server: Windows Server 2003 with SP1 Opmanager 5.6
OPManager 5.6 default "admin" user
hy everybody, it possible that delete the default user "admin" ? or change the access from full to limit? thanks for help, chris
Maximum number of devices (interfaces) supported
Hi, What is the maximum number of devices that can be monitored and reported with the following configuration? Pentium 4 3 Ghz 2 GB RAM Thanks, :?
ZyWALL and opmanager
I just started to implement OpManager at my work, and i discovered a problem, we only use firewalls from Zygate, and when i add our ZyWALL, i get a firewall with 12 ports, and 9 of them are down, and one is unmanaged, and only 2 ports is online and working. There are about 7 ports in this ZyWALL, how do i correct this issue?
Netscreen 208 MIBs
Hi, We have received new mibs from Juniper to monitor the Netscreen 208 firewalls. I am having problems loading the mibs into OpManager. The error message I am getting Error parsing MIB:NS-VPN-PH1.mib I downloaded the mibs from http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002635077amp;highlight=netscreen but I am still having the same problem. Attached are the mibs I received from Juniper Thank you Ramzi
Call batch file with arguments
Hi; How would I pass the 'error' messages to a batch file (c:\alert.bat) in the notifications. I would like to pass in all the same things you can access from the email profile: Message: $message Device: $displayName Category: $category Error Condition: $stringseverity Generated at: $strModTime Thanks Aubrey
Friendly Name in Reports instead of Device Name
In the server availability report, I would prefer to display the name I have entered for the server instead of the name it picked up from the reverse lookup. Is this possible? This is the case in most of the reports.
Receiving alert on a non monitored port
Hi, i still receive link status alert for a non monitored port on a 3750 cisco switch. SNMP trap is on (snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart) but not for the interface 8 . I have : interface FastEthernet1/0/8 no snmp trap link-status And I still receive : Trouble d�c. 01,2005 02:12:43 PM .1.3.6.1.4.1.9.9.41.1.2.3.1.2.543: LINK, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.543: 4, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.543: UPDOWN, .1.3.6.1.4.1.9.9.41.1.2.3.1.5.543: Interface FastEthernet1/0/8,
Email Alert Messages Need Improvement
Below is an example of a email notification from opmanager for a threshold violation on a router. Message: Threshold violated : InterfaceInUtilization , Instance = 15 : Curent Value : 82 : Threshold value : 80 : Severity : Attention : Rearm Value: 75 Device: <omited by me> Category: Router Error Condition: Attention Generated at: Dec 05,2005 02:14:20 PM Given the number of routers and therefore interfaces we have in my organization its not practical for me to memorize what "instance 15" is on this
Downtime sheduler of OPManager
hy everybody, it consists possibility when i set a downtime shedule, that i a ordained group of serveradmins exclude. that is: these group becomes a device down message. backround: many of the watched server with opmanager starting new in the night. we have a lot of serveradmins, any wants the "device down" mail, other admins, don't like the daily down message! i know it realise with two notification profiles, one with trigger device misses 1 polls for the group that wants the "device down mail,
Clear HP 2824 password without reseting switch configuration
Can I clear HP procurve 2824 password without reseting switch configuration? Thanks for comment
Real Server
I have a number or redhat ES4 servers all running the Helix service from realnetworks. How do I get the SNMP info from them. Cheers
Error message for technicians
My technicians received the following error and I was wondering what it meant? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException: User : {0:unknown} do not have permission to access table. Access
filter requests by region
We are evaluating this product for purchase. I see that you can filter Requests by the type of request. However, we have three different campuses - Dallas, North Carolina, and Orlando. Can the requests also be filtered by location such that the technician at each center first filters their requests by their own location and then filters request according to filter type?
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