SLA and Business Rule Feature Request
If this has been requested already, I appologise.
Now running version 5, it has become apparent that perhaps we should be able to assign a business rule to an escalation level so that several technicians could be notified or given actions taken when the SLA is broken.
Regards,
David.
Now running version 5, it has become apparent that perhaps we should be able to assign a business rule to an escalation level so that several technicians could be notified or given actions taken when the SLA is broken.
Regards,
David.
Topic Participants
dcross
ankit
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?