Admin Functions Missing
We are about to make this helpdesk system live, however when I clicked on the use active directory authentication the admin button has disappeared from the top of the helpdesk.
The only thing that i can think of is that i created a new technician group so people can�t delete anything. (We can't have anyone able to delete anything jobs/purchase requests ect... ) unfortunately we changed all logins so none of our 3 technicians use the default SDAdmin function
The main thing we need is to make the ADMIN button Reappear
Or how do I change a requester�s permissions outside of service desk
I have emailed Support@servicedeskplus.com but have not heard anything back
The only thing that i can think of is that i created a new technician group so people can�t delete anything. (We can't have anyone able to delete anything jobs/purchase requests ect... ) unfortunately we changed all logins so none of our 3 technicians use the default SDAdmin function
The main thing we need is to make the ADMIN button Reappear
Or how do I change a requester�s permissions outside of service desk
I have emailed Support@servicedeskplus.com but have not heard anything back
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