I am Satyajit(09339775598) of CMS Computers Ltd. Kolkata. Please be informed that we are trying to push this product to one of our Valued Customer. While testing I fould there are certain Addition/Modification required on Report part.
1) Duration/Time Spent on a Call to be included. 2) Time Spent is being calculated beyond the office hours.
Requesting you to kindly confirm whether this can be incorporated or not.