A little help with Versions
If I look at my "Support" page of my Monitor I have Build Number 6032 and Service Pack 3.2 But it looks like there is a Release 6.0.3 available. Is this newer than my fix pack?
Header & Logon Logo's
I'm running SD+ V5. I cannot change the header & logon logo's. I've followed the procedure in the admin - General settings. I've copied my new image to the following directory. E:\AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\images\IDC_Logo.gif What could be stopping the new image from appearing.
Unable to open Attachments without safe before it
Hi all I have problem to open any types of attachments in a ticket. If i want to open a attachment i must safe the attachment and then i can open it. When i try to open the attachment directly with the button open and if this file is a .txt file i get the message that the file was not found, want to create a new file ? When i try to open a .jpg my program will be started but not the .jpg file Any suggestion ? Thx, Andreas
Juddery screen when viewing through browser.
Hi all, Strange one, this. When viewing and navigating around the helpdesk system via web-browser (IE6), we start getting the screen juddering up and down. This is happening for both technicians on separate machines. It only happens on the Helpdesk. Any ideas what might be causing this? Many thanks.
email action message field size
Hi I am using the free version of application manager is there any limitation in the message field size of an email action? if so (which I guess it's the case) how would I do to modify it? thanks in advance for your help cp
Email Settings
I'm running the evaluation version of the v5 beta and I'm playing around with the email alerts. Is there a way to configure the "From:" address? By default, the sender is netflowreport@localdomain.com, but I'd like it to be something else. Is that possible? If not, consider it a feature request. :-) Thanks, John
Opening attachments in a case - doesn't work
Hi, when I try to open an attachment (usually a screen shot sent via e-mail) from within a helpdesk case, it won't open. The dialogue box appears asking me to Open, Save or Cancel, but if I hit Open, nothing happens. Saving the attachment to my desktop is a work-around as that's fine, but why doesn't the attachment open as it should? Many thanks.
Possible Agent to scan PC
I know that ServiceDesk and OPManager both use WMI to help with the scanning of PCs. I was wondering if in the road map you will have an agent that can be installed on the PCs instead of agentless. I like the feature of agentless but I don't like the headache of all the stuff you have to do to get it working. I would like to see an agent that listens on a specific port. Then I can allow that port in the windows firewall and I would be done. Thank You, Steve
Administrator login using active directory
When I enable Active Directory authentication, the domain login only recognizes an account named administrator as an admin. I need to have the software pick up the rights associated with each AD account. For example, If Jane Doe has administrative rights across the domain, then I want the software to allow the admin view upon authentication. Please help
MySQL: where does syslog put incoming events into ? Table ?
I was wondering re syslog server - does it put everything it receives to mySQL database - if yes - what table does it use for it ? Alex
how can i send a request via email?
hi.. can anyone give me an idea how i can send and book a request ticket via email even if i am not a registered user?
Cannot connect to server after initial installation
Hello! We've just downloaded and instaleld OpManager under RedHat Fedora Core 4. So far so good, the install appeared to go fine. However upon running the StartOpManagerClient.sh we can't connect to the server (running on the same machine) and are asked by the client app. to "Check whether the server is running". Working our way through the instructions we attempted to start the server using StartOpManagerServer.sh. Should that scipt exit at all? Currently it keeps hold of a terminal session and
OpManager is unable to contact the SMTP server
When I try to send a message test to the SMTP server it shows a message "unable to contact the mail server. Verify if the configured port is working on the server". I�ve this server configured for mail also for a Citrix application and it is working fine. I�ve tried with 2 smtp servers without success. May be there is something wrong on my configuration or a system requirement missed. Your help will be appreciatted. Regards. Dario.
Inventory Scan
We're currently looking for an "agentless" software inventory/audit application, and I'm taking a look at ServiceDesk. My question is, when you schedule a scan, how does that handle say remote machines? If we have a lot of remote users that connect via VPN, I'm assuming if the machines aren't on during the scan time they will be skipped. Is there anyway around that? I'm going to assume this maybe the biggest downside to an "agentless" application.
Purchasing Workstations
How do you receive a purchase order to convert the items to workstations and not assets? Isn't a workstation just a specialized version of an asset?
How to set the domain scan
Well, I'm starting to get real tired. I cant get the domain scan to work any longer in V5, worked just fine in V4, this is just the computers whiut xp sp2. Your documention is not right, in the program it says that COM and DCOM must be started in the client, and WMI services in the "server". In your online documention it says just WMI service needs to be enabled in both the server and the client. Remote DCOM should be enabled in both the server and the client. and I got an e-mail where you say that
v5 Problem sending an Email
Hi, I try to send an email but i always get a failed on sending the notification. The Logfiles shows "Error Code - 1.132.846.879.640" what does it mean, any help? Yours Oliver
identifying mysql db tables
Hi gurus out there, Due to the large number of tables in the mysql db, do you guys know where are all the Specificed data stored in? have added contracts, vendors,POs etc but no where to be found in the mysql tables. Thanks a mil
performing "new scan"
I have done a "domain scan" and picked up a great deal of our workstations, but now am trying to do a scan of a single workstation not previously captured... I enter the IP number of that workstation and everytime I hit scan it comes back and says "Please enter workstation name to scan" - but I don't know the workstation name, just the IP number?? thanks
Cisco Aeronet 1200 not being recognized
I've added all 3 of our cisco aeronets. When i added them they were put as server and as unknown devices. I moved them into wireless and added them as device Cisco C1200 Aeronet. The only thing I'm getting from them is uptime, I'm guessing this isn't normal?
Modules
Hello Can the asset management portion of the ServiceDesk be deployed separately? I would like to roll this product out slowly to the user base. Thanks
Enabling Self-Service Portal Logon for Active Directory User
After importing our users from Active Diretory into Service Desk plus Free Version, the option for self service portal username and password are not there. It is not that they are greyed out, that part of the form is missing. Is this by design?
URL Monitor Ignore Threshold
I was wondering if there was a way to set the URL monitor to only report if the URL fails twice or more? I have a number of URL's that I monitor and I often get a failure from one device or potentially lots of devices at one poll and then it's fine again straight away. I am thinking this is a connectivity issue at our end rather than the URL not being available. With that in mind it would be great if there was a way to ignore certain types of failure unless their is more than one alarm for the URL.
Why do my e-mail url's not show as a link?
Hi all, I have just installed and am setting up Service Desk 5. I want technicians to see the URL of the case when notified. That works but the URL does not appear as a link in the mail, just as text. I'm running Office 2003 with Exchange 2000. I can't see anywhere in the Admin of Service Desk that specifies to send as an HTML (if that's the issue). Could really do with some help as without the URL, viewing cases is a real pain. Many thanks!
technician able to close requests
I have just licensed and installed SD+5 and am only beginning to configure it and fully test it. (just did a very brief peek at the trial version and liked it!!) starting with just one 'request' I was attempting to see the process my technicians would use to complete the jobs... first, is there a way for all open requests to be seen by all technicians and allow them to "self assign" to the request... in other words, all technicians do all types of calls, so auto channeling network problems to technician
OpManager server fails to start
Hi, I'm evaluating OpManager, and it's working fine on our LAN, but when I tried to install it on another box (2003 server) in another LAN we have the server fails to start. It seems like it has problems with Tomcat. I'm running it on port 50080 and we do have another Tomcat process on this box on 80 and 443, but I doubt this is an interfering factor. 50080 is responding with an "Internal Server Error". I have attached the log files from OpManager's internal Apache web server and Tomcat server. A
MySql password
Hello! I've just download this application and I thinking about using this in my father's repair shop although I'll have to complete redesign the UI (my father is not very fond of computers ;) ). Anyway, I'm trying to connect to MySQL using MysQL administrator POrt:33366 server:localhost but I don't know the username/password. Also may I change the UI? Is it legal? Can anyone help me? Thanks! Jorge C. r
OpManager DNS resolution
When discovering devices, many appear only with the IP address and not the name? Can you please explain how OpManager resolves the name, for example, using DNS reverse lookup (IP) or WINS (NetBIOS)? I see from a forum post on Firewall Analyser (http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002677505) that there can be timeout issues. Could this happen with OpManager. Thanks, Mark
OpManager Version 6.0
Hi, I was when the new version of OpManager 6.0 will be released? Will it be released this year in December or will it be in January? Also, what new features (both major and minor) can we expect? Thanks.....great product!
Service Desk on system with multiple IP Addresses
I have a server with 3 IP Addresses. This is because I host the management interface to the server, the Intranet and Service Desk application. How can I change the IP Address for the Service Desk Application to one of the other addresses & not the primary IP of the server? Thanks Tony
Feature Request
Would consider the following two changes for future release. 1.) The ability to lock the dashboard view, so that new interfaces are not displayed. The reason for this is that we regularly have new interfaces displayed, these are always erroneous interfaces, caused by router modifications, and we have to go in and manually unmanage these new interfaces. 2.) On the dashboard view, this shows an instanteous view of all interfaces, could there be an option to view all interface traffic volume over one
No Percentage on Disks....
It would be nice if you could set disks to percentage rates for full rather than for specific GB or MB ratings. It would also be nice if one could set general categories, e.g., "OS Drive", "File Server Drive", etc. and give different values for these types of drives, then rather than assigning "90%" to each OS drive individually you could just set that drive to "OS Drive". David.
Strange values in "IP group" reports
IP group reports has very strange values for traffic and speed counters. You can see all reports in attachments. IM�� the main reason for such values - is sum data from all interfaces/routers for selected subnet. So, if we have netflow data from two interfaces/routers, values in "IP Group" will have double/triple/etc sum value instead real value. In this case (without group by interface/router) this feature (IP group) is completely inefficient. Any ideas?
SNMP Trap Processors don't work
Hi there I am trying to setup some trap processors for a Fortinet FGT-60 device. I am seeing the following in my unsolicited traps view. No Trap Parser defined for received trap: TrapOid : .1.3.6.1.4.1.12356.0.301 Variable Bindings: sysUpTime: 1 day, 22 hours, 56 minutes, 47 seconds. , .1.3.6.1.6.3.1.1.4.1.0: .1.3.6.1.4.1.12356.0.301, When I click the Create Trap Processor button and add that to be marked as cleared the traps keep appearing in Uncolicted Traps. I have tried to disable and enable
Summary - Detail - Traffic count issue
Hi, The first figure shows in the summary page a traffic of 22G to 216.196.109.144 and when i click on the detail, it reports only 5G.... who's right ?
Windows Server 2003 MIBs don't work
Hi folks, We're currently evaluating OpManager for our organization. There are several custom SNMP monitors I want to setup utilizing dhcp.mib, ftp.mib, http.mob, and inetsrv.mib, which are all found under c:\windows\system32 on a Windows Server 2003 install. I copy these MIB files to the $OPMANAGER\mibs\ directory. When I attempt to "Load MIB" within OpManager's MIB browser, it fails trying to load any of these MIB files with the error: "Error parsing MIB: foo.mib". What's the deal? How do I load
Service Desk Plus5 edit "create date" from a reque
hy everybody, i would like to change the create date from requests. it had follow backround: we will use servicedesk also for "change-management" or systemhistorie, example: installation servicepack1 of windows 2003 server on server mars i nstalled the servicepack on Monday 5 of Dec on 1 PM problem is: when i create today 8 of Dec the request, i can not change the time from the request to 5 of Dec 1 PM, it was nice when i can edit the create date from requests to solve the problem, can you pick this
Active directory users not allowed on Self Service Portal.
Hi, I have imported domain/ active directory users in my Servicedesk. But these users are not allowed to login on Self Service Portal. When I switch to Sevicedesk authentication and assign a password, the requestor is allowed to login. As soon as I change the authentication to active directory the user is not allowed to login on self service portal. Any idea why...? Thanks.
Spanish languaje
it will be translated the Spanish? Thanks
Monitoring Cisco 2600
Hi, I have a Cisco 2651 which I was successfully monitoring with Opmanager. Out of a sudden opmanager stopped reading statistical information from the Router interfaces. I have deleted the device and re added it. OpManager detects the router correctly and list all the interfaces but can not get any information other than the IOS version it is running. Other routers on the same OpManager are working fine. Thanks Ramzi
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