Does netflow analyzer work on a Cisco 2950 Switch?
Does netflow analyzer work on a Cisco 2950 Switch? As the ip flow-export is not supported on my 2950 switch. The IOS on my switch is IOS (tm) C2950 Software (C2950-I6Q4L2-M), Version 12.1(20)EA1a Thankyou
Monitoring Virtual Interfaces
Hi Pals I am using the NFA for the for monitoring Interfaces on the routers. I have configured the NFA on Cabletron (Enterasys) routers. Its is working fine. I wanted to know If NFA can monitor the virtual Interfaces (VLAN) on the routers. Regards PS - We are having Cabletron SSR 8600 routers
Viewing items by Requestor
Dear Support I am currently evaluating your excellent product. As a Technician is it possible to view in one place all the items (requests, assets, etc) for a particular Requestor (similar to if I logged in as that Requestor)? On the same theme, when logging in as a Requestor, I cannot see all the assets assigned to me the Requestor. Is this possible? If not, this ability would be of particular advantage when asking Requestors to return items as they could simply log in an see exactly what those
Deleted Netowrks Stay
I'll delete a network from the discovered networks, the page refreshes, they're gone, close browser, reopen still gone, BUT they will reappear upon system restart/restart of the OpManager Server. Any ideas of the cause? Notes: I'm not using the default 'admin' account-but I am using an account with all the admin privlidges. Any idea why the database doesn't 'keep' my networks list? If I add a network it will stay just fine-it's removing them that I'm having issues.
DNS Resolve under TCP App Window
Hi, Currently, there is no way to resolve Ip addresses under the TCP_APP/UDP_APP window. This could be a usefull tool to rapidle categorize some kinds of traffic regards Cedric
Some clarification needed with syslog
Hi all, Continuing with the EventLog evaluation (on Linux) I came across two issues while creating new hosts: - Is there any way of creating a host which goes to the WindowsGroup? In my particular evaluation scenario, all our windows boxes have a syslog client and act as a Un*x system, but we'd like to have them in the WindowsGroup just to tailor their syslog messages accordingly while defining alerts. - Why the Eventlog Server needs to connect to the syslog daemons of the remote hosts? I'd thought
Avaya S8700 MIB
I am receiving and Error parsing MIB when I attempt to load g3mib20_ASN1.txt. Has anyone tried to use this MIB ? Thanks
database
Is it posible to work with another database engine like SQL Server?
Requester Issue
I have been running SDP through a bunch of scenarios and have discovered what I believe is a couple of bugs. 1. If I delete a requester ID then recreate it with the same info SDP will fail to create the requester ID. (I haven't found a fix for this) 2. I pasted some HTML code in the "acknowledge requester reply template" and found that SDP was not able to format the email as expected. Further more the "fix" was to remove and reinstall SDP. The product is Great and full of useful features. I am not
Permissions issue...can't send e-mail
I set up a new role for our Techs, called it SDTech...only gave them full control on Requests. They can do everything they need to with the requests/tickets except send email...they get send mail failed error. However, if I give them the SDAdmin role(default role) it works fine. Which permission needs to be enabled to send mail? Is this a bug? Thanks,
Export SD+4 Info for Fresh SD+5 Install?
Our self-imposed time-limit has come (December 9) for backing out of our recent purchase and install of SD+4. Anybody know of a way to export SD+4 data so that we can import it into SD+5? We would like to do this right away so we can start taking advantage of SD+5 features (We only have about 3 weeks stored data and will re-create the rest). Thanks, Dan -- AFTRA Help Desk helpdesk@aftra.com 888-892-3872
v5. Assets. Want some features
1. I want to assign asset to asset. Is it possible in future? It's userfull for cartridges and printers for example. 2. Is it possibe to make a history log for assets for any changes? 3. Is it possible to make a simple documents constructor? For example, document that will change some fields in assets. story: I have a user filed "warehouse". I have a 50 cartrides A. When I need to move this cartrindges from one place to other, now I need to edit each field in each cartridge (asset). If I will have
Users - Technicians
FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.134.134.261.312. X I can�t include one technicians in more group.
Install failed
I have installed Service Desk 5 on an esmith Linux server but am getting an error Database creation failed when trying to start the service; log shows the following; [05:24:19:880]|[12-09-2005]|[SYSOUT]|[INFO]|[10]|: [JBOSS] DeploymentTopic: Bound to JNDI name: topic/DeploymentTopic| [05:24:19:883]|[12-09-2005]|[com.adventnet.notification.service.Topic]|[INFO]|[10]|: TopicConfiguration NOT BOUND IN JNDI| [05:24:19:990]|[12-09-2005]|[com.adventnet.notification.ConnectionFactory]|[INFO]|[10]|: NotificationConnectionFactory
new install problems
I get this in my event logs when i go to fire up the servicedesk application on a Windows 2003 Server. "Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them" any suggestions?
Unable to delete Requesters
When I imported from AD I got some users that are no longer at the organization. When I go to delete them I get the following message: type Status report message Invalid path /http://localhost:8080/SearchRequester was requested description The request sent by the client was syntactically incorrect (Invalid path /http://localhost:8080/SearchRequester was requested). Can someone please help me? Thanks, Mike Lebanon County Area Agency on Aging
Unable to get SD+ to pull email from Exchange 5.5
The username/password in mail server settings succeed. Even though there are several email in the exhchange mailbox, no requests ever get generated by them? What am I doing wrong?
ServiceDesk Plus License is about to expire in -13123 days
We just bought this program, but How do I fix this problem?
Remove My Tasks / My Details tab
Couple questions: 1) Is there a way to remove the My Tasks section and the My Details tab from the Requester view? 2) Is there a way to have an automatic resolution of the requester's username when they enter a quick request? So, they type in their first and last name and ServiceDesk auto resolves it from the list of requesters when they hit Save. Love the product so far. Thanks. -John
snmp on 3com superstack
I am trying to add snmp based traffic monitoring to a 3Com supersatck 4900 switch. when adding traffic monitors -> Interface RxTraffic, interface Tx Traffic etc and run test monitor, I get an error message saying no response from device and with possible resons: Snmp not enabled etc. When I go to the mib browser and use RFC 1213, go to ifInOctets etc and do a get, I get a response with the counts for the traffic. (so I suppose it is not a problem with the passwords and community strings?) The swich
Monitor Temperature
Hi, I wanna know if OpManager can monitor the temperature of a device. Thank's
Service desk 4 , 5 roadmap
As an existing reg user of SD4 (and others from your range) , it goes without saying this is a great product and SD5 should be even better. However the endless lack of clarity and communication from Adventnet is beginning to wear very thin. As several commentators have postulated , release date slippage is nothing new in this business. Significantly , there is NO meaningful communication about the future of the product . 1) No Upgrade Pack for the product , When , How , Limitations etc 2) Bug Fix
MySql coding
As the reports I want are not currently available I have been investigating MySQL tables but can not see how a creation date of 08:42:41 on Monday 31st Oct equals 1130748161712 ? I need to be able to report on times created, responded, closed? Can anyone help out there?
Can't change admin password
I am facing a crazy situation, I cannot change the admin password . I have integrated the software with my ADS and I dont see the chage password link in the admin login. I have already browsed through the forum and could not find a solution for my problem, I also mailed the servicer desk helpdesk but received no reply from their side. My mail id is dhiraj_gaur @ gmail.com. Kindly reply soon. Regards DHIRAJ GAUR
Setting up Service Desk on a server to be remote accessible
Ok, I may seem stupid when I say that I'm new to web servers, but I've been assigned to find out how to set up Service Desk Plus on a server in our network and make it remote accessible to groups we service without having to enter the box through remote desktop connection. Any ideas on how I would do this. Bear in mind I dont know how to set up a web server to host service desk plus to make it publically accessible. I have a website that can link to it, but the website is through an affiliate. Any
Mail Server Settings not Pulling emails
I just downloaded SD5 for evaluation. I've setup a mailbox on Exchange 5.5 and configured the Mail Server Settings in SD5. I get a successful test and start fetching. I never get any email into the Requests queue even though I can see email coming into the mailbox on Exchange. I've tried POP and IMAP to no avail. any suggestions? Thanks
Ad import
I`m testing linux version of service desk plus and i want to import AD users. How to import the requester details using the Import from CSV option ??
E2002: Specified OID is not implemented.
hello, i have installed a trail version of ManageEngine OpUtils 3 on PC and start snmp service on other PC run windows 2000 pro sp4 , i want to monitor the cpu usage of that node , but when i enter the ip address and press "show" , an error : E2002: Specified OID is not implemented. how can i make it ??? thanks!
Cannot add new windows service monitor
It says: Error # Access is denied Help would be appreciated
3COm superstack SNMP Monitoring
Hi I am trying to get a 3Com Supersatck 4900 switch monitored with SNMP using OPMANGER. When I go to the Traffic monitors Rx traffic TX traffic etc and click the edit button and run Test monitor I get "monitor does not respond to test request". I have got this running correctly for a similar switch before but now cannot figure what is wrong in the present case. Any suggestions much appreciated.
Multiple Queries and some possible bugs?
Hi, We implemented SD+ about 4 weeks ago now and have been using it regularly. It is very effective thus far for us and fulfilled a lot of our requirements. However, we are having some problems. I'm not sure whether these are due to shortcomings in the current version or bugs. Also, some of the items listed here are ideas we have on how the system could be of more benefit to us: 1) Is it possible to make entering a 'resolution' mandatory before a Request is closed? 2) Is it possible to enforce a
Localization of the Russian version of the program
At a forum, you spoke that in the third version, there will be a support of Russian, but, we so there and have not found her. Tell please, whether there will be in the program, a support of Russian?
Adding Powerware PowerMIB (XUPS.MIB)
Hello. Can someone please tell me how I can add XUPS.MIB ? Is it possible ??
Avaya Cajun P330 and P550 switches
Hi, I am wondering if it's possible if you can manage Avaya Cajun P330 and P550 switches. If I put them in Opmanager but then you only can see if the switch is responding but not see other features..
Req. Info
hi i m unable to see cpu usage from opmanager . it shows me mem,disk usage .but in case of cpu it shows 0% always . currently i m using debian servers. i have configure monitor in opmanager snmp based. pls replay regards: jitender
Views and login page.
Opmanager has these sections by default: Servers, Routers, Firewalls, Switches, Printers, Desktops, URL How can I change or add to these? This is what I would like Servers, Routers, ColoServers, Switches, URL I don't need Firewalls, Printers or Desktops. How can I change this stuff? Ok now the login page says: First time users : Use "admin" as User Name and "admin" as Password to login. How do I edit this page? We allow our customers to login with a user name and pass and would like to put that there
refreshing of page
dear support, why is it that unless i refresh the page, i wont be able to see the changes in the screen? like when an alarm goes off, i will not know unless i refresh the page. Am i missin something? Apart from alarm escalation, i would wanna see the alarms on the screen without me refreshing it.
Cannot unmanage all the desktops
Is there a way to unmanage all the desktops at once
SD Plus 5 Upgrade Release
So - Here we are in the "Next Week". May we, your customers, know when the upgrade is going to be released so we can - 1). Schedule system downtime 2). Generate Reports that we have been getting bugged about 3). Get this major monkey off our back Thanks!
Remote Access monitor
Hi I would like to monitor remote access connections (RAS) to my windows server 2003. Information as : who are connected, how many users and for how long time ?? I can find some of the the information i Microsoft performance counters, but i can't seem to find it in Opmanager....
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