opening and closing calls
Hi - I have been doing some testing with servicedesk and need to know if if is possible to open and close a call from the new request screen? The test i did was to fill in the call details and put a call staus of 'closed' and then clicked add request. this does put the call into a closed status which seems fine, but when i go back into look at the call details it states 'not yet responded to'. why is this? and will it have an effect on reporting? also is there a way of reporting this as a closed
SQL
Hi do you have a date when MS SQL version will be available.?
Reports - this can't be
Okay, we currently own SD+, but will move to SC to better support our customers. But in looking at the demo, i must be missing something... When trying to pull a report, i don't see a way to filter the report by customer Account. Shouldn't it be obvious that for a product used to support multiple customers, I would need a per-customer report??? Surely I'm missing something simple, so please tell me how to run a report for a specific Account. thanks
95th Percentile
I'm looking for 95th percentile bandwidth usages. I looked through your forums and have found that it's in the roadmap. How far down the roadmap is it, and is it possible to get on the testers list as soon as it's setup? We are really impressed with ManageEngine and it works great as an internal tool, but for us to use it as a companywide solution, we need it to be able to accurately report 95th percentile each month (for billing purposes). Thanks, Wyatt
scanning
Under the scanning options was wondering if you could scan just the software list for any inclusions, rather than doing a domain scan for all workstations We do a software check for games etc about every month or less and would be good if I could scan for software and it come up similar to the workstation history telling us that it has detected new software and would list them. Scanning the domain with over 500 machines takes quite a while and having to scan the domain every couple of weeks becuase
DeviceExpert Build 4010 Available!
Hi, Greetings! Thanks a lot for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of upgraded version of DeviceExpert 4 (Build 4010). It is available for download at : http://manageengine.adventnet.com/products/device-expert/download.html Features of this release * Support for more than 100 device models * Enhancements in real-time change detection * Copy running configuration as startup in bulk For more information, visit Release Notes. Download DeviceExpert
Request List views
Hello - I have been playing around with the Request lists and i would like to know if it is possible to view all calls assigned to a specific team and include calls that have been specifically assigned to members of that team? For example, Team 1 consists of two team members, Person1 & Person2. If a call is assigned to Team1 and Person1 then assigns the call to themselve, could Person2 stgill view the call in their call lists? Basically, I want this to happen so if someone is away from the office
Duplicated Names
When I assign a Workstation to a Requester, when I get the list of all workstations in the inventory, some of the names in the field "Assigned To" appear two times. Requester Data is obtained from Active Directory. ServiceDesk Build Number 5003. Where is the problem, in ServiceDesk or in Active Directory data? Thanks.
tru64 and VMS
Hello there , Is there any possibility of the monitoring being widened to include VMS and tru64 as this produce seems to work very well but only monitors 2/3 of the servers we support. Many thanks Lee
vms / tru64
Hello there , Is there any possibility of the monitoring being widened to include VMS and tru64 as this produce seems to work very well but only monitors 2/3 of the servers we support. Many thanks Lee
Improvement request
Hi, We are using ServiceDesk and we like it very much. Just a few remarks/improvement requests: The requests should be grouped by queues. Is would be great if it was possible to drag and drop the request from a queue to another one. The number of items displayed on a page should be stored as a default value. It should be possible to make some fields mandatory (eg: category, priority,...). Regards, CEL
Set a Budget line for the requester
Hi there, we are looking for a way how to set a budget line for the different requesters of our departments that will be automatically reduced by the costs of the technicians. Can you tell me if there is a chance to solve that with the SD+ software? Thank you for your answer. Kind regards Michael
how to run NFA4 as non root user?
NFA4 installed on RHEL 4AS. Install was run under root account how I can startup NFA as non-root user? ( 'nfauser' account for example)
Cannot save the roles
Hi I am test the SDP v5 and after editing the role of SDGUEST or adding a new role I can't save the settings, infact the SAVE button is not showing up. All I can see is CANCEL Can anyone help? Cheers
Conversations under Help Request
Hi ! Is it possible to delete or hide all those System e-mails from Conversation list. I meen if is a long conversation with some requester it can be a loooong list. BR /Amela
netscreen raw syslog hasn't other events than Notification
Thanks your team add the new features in parsing netscreen fw raw syslogs~! But after using a period, I cannot see any other events than Notification. I may expect to see Emergency, Informations or other events. In netscreen raw syslogn, Notification contains only traffic. oh, and another problem: Live Report may "seese" function after a period, around 24 hours. Traffic in the graph drop to zero, which is not the true case. I need to shutdown the whole things and start it again. can you help me about
Data Collection in progress... in weblogic
I'm trying to set up weblogic monitor on Applications Manager 6. It connects successfully but top of the page it complains that "Data Collection in progress.Please wait till the next poll interval". I have waited next and another poll interval but it still remains. I'm trying to get jvm heap usage, etc statistics of weblogic server. I've noticed that in troubleshoot section there is mentioned that if weblogic server is behind proxy it might block connection to weblogic server. But strange here is
Technical Support
Apache Server Monitoring error! we have set the configuration for Apache Server. so, we check and success like follow. http://211.234.96.21/server-status?auto But, In APM, we receive messages as follow. "Service is not Running." It's service port is 80 and subnetmask is 255.255.255.192 What's problem... !! What can we do for the Apache Server and APM... Hurry Response We are Korean company!! David Chang hjchang@tmn.co.kr 02-588-7350 ------------------------------------------------------ This is posted
Technical Support
Error ocurred while connecting to the agent at host halaszbalint2.kfki.corp and port 7001. Please try again. I am using WebLogic 8.1, The error occured while I tried to add a custom attribute I have a found a similar post using WL 9.0. That issue was also sent to support. Any progress, solution, workaround? Balint Halasz halibali@yahoo.com ------------------------------------------------------ This is posted using Application Manager feedback form
Problem on my Dashboard (same as in your Online-demo)
Hello, I have problems on my dashboard after I applied the 6003 patch. [list=1:db5ec3537d] *  The Box which contains "Router with High CPU Utilization - Last 24 Hours" doesn't appear, the box is fully empty but however I get CPU reports on my routers. *  I get a very high response time in Application box on several devices too. NB: I seem to have the same problem than you in your online demo regarding these two problems. Please, can you advise me, if you have any solution for these issues?
Add User & Business Views Java Script Error
I want to create a restricted user only for some specific Network Views. But I have the follow java error when I select the option "Only the selected Business Views". Also I do not have the option to configure and create Business Views... Thanks for you help: Java error: Line: 1973 Char: 5 Error: 'document AddUSerForm.selectedViews.length' is null or not and object Code: 0
Unable to setup mail server
Hi Guys, I am trying to set up mu mail server on Opmanager 6. We use virtual SMTP server on port 25 from exchage server. I tried the connectiona with telnet: telnet <exchange mail server> 25 and it connects successfully. But when I try the same setting in the Opmanager i get following error: "Unable to connect to the mail server. Please check if the Mail service is running on the specified port." Please advise. Thanks in advance Sejal
ServiceDsk Plus for Incident Response Team
Hi all, I am conducting an evaluation of the above. As such, I have some questions I hope someone can help me with. 1. Is there a visual presentation showing the different open cases together with the time left before breaching the SLA? 2. Is there anyway for ServiceDesk to accept an alert from my monitoring system and subsequently automatically create a case? Appreciate all help. Thanks in advance. Regards, viper
Reports by custom fields
It would be nice to have the ability to run reports on "Additional Fields" within Assets, Workstations, etc. Also to have the ability to filter on them throughout the program.
Merge program in Inventory
Hi! I wonder if its possible to "merge" program in the inventory. We have divided the programs into different categorys Like: 1= Full Support 2= Maintence support 3= Prohibited .. and so on The problems is for an example We have Adobe Reader in the category Full support and the users has many different versions of Adobe reader It�s kind of messy to look at this, it would be nicer if all the Adobe readers program was merged into one. Best Regards Daniel
product introduction
Apologize for my ignorance. When was the first release of device-expert product? Does it integrate with webnms? Is it customizable as webnms framework?
Version 5 doesn't start
Installed Version 5. After Starting Container Server, I got the massage Exception in thread "Compiler Thread0" java.lang.OutOfMemoryError:request 32756 bytes for ChunkPool::allocate. Out of swap Space? Please Press a key.... What does it mean? After pressing a key Server stops, and no Netflow DATA is collected, or shown. What can I do??? :?
Scanning software
Under the scanning options was wondering if you could scan just the software list for any inclusions, rather than doing a domain scan for all workstations We do a software check for games etc about every month or less and would be good if I could scan for software and it come up similar to the workstation history telling us that it has detected new software and would list them. Scanning the domain with over 500 machines takes quite a while and having to scan the domain every couple of weeks becuase
Clear Reported Data
Is there a way in OpManager to clear the reporting data for devices without deleting the devices themselves. We don't want to reinitialize the database and have to re-add all the devices. Thanks.
Zone Alarm
Plz any one know some thing about this software plz help me what is it used for?? Thanks
Business view problems
Hi, We have today purchased a license for OpManager and started to configure it to monitor our large scale network. Most of the problems we are facing are in the Map Editor. 1- I cannot add Linux servers to a business view (I have not tried Windows servers yet). What happens after adding the servers, they don�t show up and the funny thing is they disappear from the list of available devices. The business view shows the number of devices equal to 0. 2- If I put a link between to routers but do not
nprobe
We would like to know if netflow analyzer can work with nProbe and if we need any special configuration for nprobe. Is anybody using nprobe with netflow? Regards Luigi
traffic slows down and almost halts on the router
We have a router (2600, IOS ver 12.2) and when I configure the internet (serial) and internal port (ethernet) for Netflow support and configure the router to export Netflow data (source is the internal interface) , the traffic slows down or stops at all. Should I configure the internet interface at all ? Which interface do you recommend to be the source of the packets ? Thanks
Network WAN Bandwidth Managment
Hi I would to have Network Bandwidth Manager software which will control bandwidth on events. (like when particular ip logs in provide full bandwidth, or restrict ) Thanks in advance !!! Nivas nivaspatil@msn.com
Automated Reports
Is there any way to automate reports like your Firewall Analyzer product? Can this implemented in an update to version 5? Automated reports would be a nice feature to have.
Search field in inventory sometimes disappear
Sometimes it just disappeared, I cant get it back. The simple search I can do ( by clicking on the magnifying glass) But the advanced filter is totaly gone. How do I get my search filed back? Best Regards Daniel
out of office replies creates new jobs
Hi I have noticed that when a notification is sent to me that I have job in my queue or that I have logged a job, if I have out of office switched on another job will be logged. Fortunately this is not an infinite loop because it is logged as an unassiged job. Is there any way I can filter through business rules to delete these or stop them from happening altogether. Kind regards germanjoe
ServiceDesk Plus and FreeBSD?
Install and working FreeBSD?
Provide Some Moderator Time to SupportCenter Forum
I've been using the SupportCenter application since around Feb 27th. In that time I've had several questions, concerns or issues. I really like what I see on the demo web site, but my staff and directors would like to see this application working in house. But my issues are preventing this to happen. I understand this version is fairly new, but I would think that more time would be devoted from the moderator of this forum to answer the users questions. And since this product is fairly new, I would
Number of Contacts
Is there a limit to the number of Contacts that can be entered into the Trial/Free version? I am trying to import a 128 record CSV file into the Contacts and only 15 are being captured. If I clear the Contacts and re-import, the same 15 are captured. Thanks David
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