Show when a ticket is updated
I know that the technician can see when a ticket is updated, but as a manager, I would like to be able to scan the Requests List and have the items bolded when a note is added, so that I know to go in and see what the technician wrote. As it is now, I have to manually go in and out of tickets all day long to stay on top of updates by my technicians.
Thanks,
Matt
Thanks,
Matt
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