Business Rule Problem
I have a two levels setup on my system, 'Incident' and 'Service Request' there are also 4 priorities setup, 'Sev1', 'Sev2', 'Sev3' and 'Not Required'.
I have created a business rule that states when a call is logged with a level of 'Service Request' it should automatically change the priority to 'Not Required' The aim of this is to pick up on human errors of forgetting to change the priority. after creating some test calls, ServiceDesk is not actioning this rule and i cannot work out why????
please help!!
cheers
Pete
I have created a business rule that states when a call is logged with a level of 'Service Request' it should automatically change the priority to 'Not Required' The aim of this is to pick up on human errors of forgetting to change the priority. after creating some test calls, ServiceDesk is not actioning this rule and i cannot work out why????
please help!!
cheers
Pete
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