Overdue requests w/ no SLA's ?
We have removed all the default SLA's and have 1 custom created SLA for a request within a specific category. However, all requests still come up as overdue within a few hours no matter what the category is set to.
How can I make it so only requests related to that one SLA is ever shown as overdue. Also, the Due By Date in all the requests is blank - so I know its not that.
How can I make it so only requests related to that one SLA is ever shown as overdue. Also, the Due By Date in all the requests is blank - so I know its not that.
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Jguel_me
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