I see cpu/mem/disk usage gauges but no details
I can get the gauges to show the proper values but when I try to see the process statistics I get Process Details are not available. I have RPC, WMI and SNMP are all running. Three other servers work correctly but this one has a slightly different setup. It is running windows 2003 with ISA 2004 on it. For troubleshooting I have allowed all connections from the Agent computer to the ISA server. Is there something else I should be looking for?
External Script Monitors
Hi, A few months ago we purchased OpManager 6 - and it has been running smoothly ever since. I only have one more thing that I would like to monitor: I have writting a WSH script that gets the value of a specific property on a Citrix server. This script returns 1 or 0 depending on the property value. What I would like to do is to be able to have OpManager use this script to monitor the Citrix setting in question and alert me whenever this value changes to 0. Since OpManager does not come with support
accessing my zohovo server from other computer using xampp
dear zoho support, thanks for you all to creat this amazing application. i want ask you something, i've success to installed zohovo in my computer and i want access through my other computer, then i installed xaamp. i set : ZohoVO Server Host Name : 192.168.1.105 (my computer ip number) port : 8080 but when i try to access using from other computer http://192.168.1.105:8080 that don't work. what should i do then ??? thx
OP Manager Free Edition
Is the Exchange monitoring included in the free version? What is included in the free version?
regular repetition
Hi, I'm using a free edition of App. Manager version 6 build number 6056, I defined 5 monitors: 1 for URL, 2 for weblogic servers 8.1 sp 5 on Linux and last one for Oracle 9.2 on Linux. App. Manager machine is Win XP sp2. It happens to me always that each second alert is in "red status" (either response time is very long or by App. Manager all servers are down), apparently it is not true. I set checking interval for all monitors to 1 minute, on the App. Manager machine is running antivirus. Do you
Auto Login
Hey I was hoping to design my own login page which "posts" the username and password to OpManager and logs on. Can this be done? Thanks
header and footer on login page?
Two questions/issues: First, I do NOT want to remove your content on the login page. I already know how to change that logo-plus your logo is fine as it is. (copyright is always required of course) However, per university policy I need to add a header and footer to every webpage...any way to do this? Second-once apon a time-there was a little box with 'first time users' from other threads I found out that it's modifilable by webclient.login.hint=First time users : Use {0} as User Name and {0} as
Network Interface Traffic Details wrong?
Dear Support I've wondered why the network is never over 40'000 kbps on our Cisco 4500 Switch/Router. I copied huge Files from a server to another (over 2 hours) at speed of 9 Megabyes/s . If i go directly to our Switch and enter sh int gig 1/1 i get this: 5 minute output rate 82397000 bits/sec, 11106 packets/sec => whis looks correct On opmanager i get this: Date Time Tx Traffic kbps Feb-3-06 15:43 19457.72 Feb-3-06 15:28 29729.08 Feb-3-06 15:13 25327.22 Feb-3-06 14:58 33419.34 => Never over 4 Megabytes...so
Alarm Managing
Hi, I'd like to execute a program when some alarms are received from a device. Can anybody hel me? Thanks Alessandro
Error upgrading to OpManager 6.0
Hi, Just trying to upgrade our current 5.6 server to 6.0, and I am getting the following error: F:\Program Files\AdventNet\ME\OpManager\bin>set JAVA_HOME=.\jre F:\Program Files\AdventNet\ME\OpManager\bin>echo off Warning: Error registering driver [org.gjt.mm.mysql.Driver] Caused By: java.lang.ClassNotFoundException: org.gjt.mm.mysql.Driver Exception in thread "Thread-15" com.p6spy.engine.spy.P6DriverNotFoundError: Error registering driver [org.gjt.mm.mysql.Driver] Caused By: java.lang.ClassNotFoundException:
Custom event log not working
Hi, I am trying to monitor the event log and alert as follows EventID = 26 Source = Application Popup Event Type = All ticked I can see the event in the event log, but no alarms are triggered in OpManage. I have added the customer filter to the server i am interested in What am i missing?
OpManager V6 SP1 lost conection to MSSQL and service down
Hi Opamanger Gurus I have this problems qith Opamanger V6 SP1 i have a Database MS SQL 2000 SP4 and my Opamanger service down aand every time in the wapper.log i have the message the conection with datra base is lost restar the server. Opamanger lost the MS SQL conection and the opermanager down. Soeme one has the same problems? Sonme boby tell me how are to fix this ? Regards Jorge
Performing bulk moves into different device categories
Is it possible to move many devices between devices categories all at once? For instance, many of my routers are discovered and placed into the Desktop category during network discovery. Is there a way in OpManager for me to select these and move them into the Routers category without doing this one by one?
Reboot notification?
I would like have an email notification sent to me if any of my servers reboot (we have an application that we need to restart upon reboot and it reboots every 5 days). Any ideas on what kind of monitor I could add that would cover a reboot? Maybe there is a service that would stop like the Server service that might best indicate a reboot has occured? Thanks in advance! JAmie
HTML Mail
The HTML mail is still a problem with Service Pack 4. See below: Content-Type: multipart/related; boundary="----=_Part_18_16013333.1142624935500" ------=_Part_18_16013333.1142624935500 Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: 7bit <div id="editDiv" style="padding: 3px; font-size: 11px; font-family: Verdana,Arial,Helvetica,sans-serif;"> Thank you for contacting the Montgomery County Common Pleas Court's Help Desk. Your help desk ticket has been closed. If
Integration with Active Directory
Does exist a possibility to have in SDP the user accounts form AD up to date in real time? Thanks
How to Customize Contact Home Page
How can I take out the quick ticket option or make the details mandatory for clients who log in?
associate hourly rate with Account not Technician
Hi, Is there a way to associate the hourly rate with the Account and not the Technician? thanks.
Web Server
Can you conifigure Windows IIS as the default web server for ServiceDesk? I would like to have external capabilities for requesters to submit tickets but want to do it securely by adding SSL. Thank you.
Business Views & removing device labels
Dont know if this can be done or not, but I have a background that already has site names on it, however when i add a device it always has the device name listed, and I cannot find a way to remove it, so it ends up making the overall image look bad. Is anyone aware of a workaround or have i blindly missed an option Cheers, Bob.
lotusnotes monitor
hi, we just want to montior the lotus notes server. the machine on which the lotusnotes application running is snmp enabled, i just add the lotus notes monitoring by defining the parameter we need. after a couple of hours, it doesn't give us the data. is there something i missed? could you please guide us how to do it. Thanks!
how to free-up the port 162
hi, we tried to configure the opmanager setup by increasing the ping timeout. we stop the opmanager server and later we start it again but when i execute the startopmanager.bat it sez the opmanager cannot recieve traps coz port 162 was occupied. how to fre-up the port 162 or is it ok to use another port instead? if possible how? i suspect also that this is the reason why almost all of our servers doesn't show-up the data even those are snmp enabled and has a correct snmp parameters. pls help!
Translate
Hello. Whether there are translations into other languages? Me Russian interests... If is not present how to make translation most?
HTML Links in notifications
I don't see to be getting notifications sent in HTML. I have double checked my outlook settings and all is good there. The notification that has the link to check ticket status is plain text. I maybe missing something in the config but I am not certain. Thanks, Paul
Email forward - reply generates new ticket
If I forward out a request to another email address. The subject line doesn't get tagged with the ###ID###. If that other user replies it generates a new ticket. Thanks, Paul
support for more than 100 interfaces?
I'd like to know if there are licensing options to support more than 100 interfaces. We have a customer that has been evaluating the trial version of NFA 4 and is very interested in purchasing a license to support more than 50 routers. Thanks in advance Jorge Mora
Attachments problems
Hi all, I'm using the 5003 build and I found some issues regarding the attachments. First of all, on Solutions, the only file types that I'm able to open (after attached) are .HTML or .ZIP files. If I attach a .DOC file and try to open it directly, I receive a page that says "The File was not found". Other issue is regarding the file size, that it sounds be limited by 3 MB. Is there an option to increase this limit? Best regards, Fernando
URL Monitoring Issue
Hi, I'm using URL Monitoring of OpManager 6 to check websites availability. Now my question is this: Is it possible to "record" some actions like login, search and logout to see if its working? Thnks all
ibdata1 MySQL file is HUGE
Hi There We had the logging retension time set to 45 days, and the ibdata1 file has taken up all remaining disk space, currently it is at 49,418.0Mb I have set the retension to 15 days now, made some space and hoped that it would shrink, but it just keeps growing. Please help. Many thanks Tim Stretton
Request ID gone from number 10 to 301 on new installation
We have just stated to use service desk plus and the request id suddenly went from no 10 and then the next was 301. Would have been nice to continue on from 10. Data in mysql also indicates 1-10 then number 301 onwards. Any reason why and if so can this be corrected to flow on from 10
contracts
I'm currently using build 5001. It would be nice if contracts were sorted or sortable by contract "to date". Currently they are sorted alphabetically which gets unusable pretty fast. It would also be very useful to have a report for contracts. For example, I have to manually compile all the contracts expiring in the upcoming quarter and enter them in Excel, sort them by end date, format, etc. Thanks. Dave
SP2 and Licensing
Hi, After I apply SP2 I always get limited (free) edition even if I make upgrade with my licensing file. what I did wrong?
"Jump to " link in NF5
Hi! I have downloaded an evaluation copy of Netflow 5 and installed on the same server running Opmanager 6. When I use the "Jump To" menu at the top of the screen in Netflow 5 (to go back to OpManager) the link points to http://guma:6081. Can this be modified to use IP address or fqdn instead of localhost (guma:6081)? Jump to Link pointing from Opmanager6 to NF5 can be modifiad and is working fine. Thanks, Guma
App Manager under PIII proces and 1GB
Is it possible to have running OK the App Server Manager 6.0 using Windows 2000 server, Pentium III and 1GB RAM ?? I'm asking because you recommend Pentium IV . Thanks in advance ..
Availability of Application Manager for Solaris Sparc
I read from your site that Application Manager can be executed in Solaris. I downloaded you .bin file, and it looks like it's a bin for Linux only. Do you have the installation file for Soalris Sparc? We are trying to review your product. Thanks, ezri.shahputra.ikram@ericsson.com.
Sending mail
We have McAfee Virusscan 8.0 p 11 installed and by default smtpmail is disabled except for those allowed in virusscan. What file/program do i need to allow for sending mail with SD+ ? When I send mail it is also very slow, can take up to 1min sometimes to get the mail on the way? Can you give me some tips here? Regards Stefan
Service Pack
According to the information that we received from ServiceDesk there is to be a service pack deployed on 3/17/06. Since I am waiting on corrections to html e-mails and reports, can you tell me if this is still planning on being deployed tomorrow?
Identical users for one workstation?
Hi, We are currently in the progress of testing the ServiceDesk environment for use in the corporate system. You can scan the whole network for workstations and the matching users. The problem we encountered is that some workstations have two users assigned, but always two times the same user. Is this a bug or something? Many thanks in advance, Kourosh
Escalation level based templates
Hi, We set up different escalation levels and wondered if we could customize the template for the mail sent when escalation is exceeded? Thank you for your time, Kourosh
Scheduled custom reports
I want to add and schedule custom reports, specifically on the status of requests. But the custom report functionality does not allow me to select Status as a relection criteria.
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