Assigning of Call
Hello - Whenever a call is raised and passed directly to a technician during the inital logging process, the Queue is left blank. Is there anyway to make sure the queue is changed to the Queue the technician is a member of?
I ask because if a call is placed in a queue and that person is away on hols for a week, then the rest of the team members will not know it is there.
Thanks
Pete
I ask because if a call is placed in a queue and that person is away on hols for a week, then the rest of the team members will not know it is there.
Thanks
Pete
Topic Participants
petera
kkevin
scotthiggins
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