I am sourcing a ticketing/asset management/billing/contract management solution for my small IT Consulting company.
As such I need the software we purchase to meet many needs at once. I think this product provides for the catagories I listed but I have a few questions:
1) can I organize assets by client company and import the details from the current excel spreadsheets that contain all the system info for each client.
2) when creating a ticket for a support request is the product intelegent enough to only display users and assets for a particular company.
3) is there any form of integration to popular accounting programs, peachtree for instance, so I can integrate the products and automate our billing.