Opmanager speed
Hi, I've been running opmanager for just over a week now and its pretty much fully populated and i'm now experiencing serious performance problems. The system its running on is a 512mb Xeon 3GHZ with a small 80GB mirrored array and whenever you do requests its running at 100% CPU for quite a long time and now certain reports are timing out and are no longer available. The port reports for switches ( top error lists etc) now sit processing at 100% for a bout 2-3 minutes before IE gives up. Listing
Road Map
There are a lot of responses refereing to features being on the road map. Is there a public road map available that would let us know what features are on their way. If so, I am sure a lot of us would provide suggestions and requests specific to upcoming features.
Requests by mode report.
Is it possible to create reports on requests broken down to the different modes? In my setup of SD+ I have -in addition to the default modes (e-mail, web form, telephone), added "In Person" with the description "Tap on the shoulder". I guess all IT-workers know what I am talking about here. Also, it would be interesting to get reports on request mode by requester. I.e.: "Bob keeps tapping me on the shoulder in stead of using the web form." This way the user education would be easier to direct towards
report with solution
Hi Is there a way to make a report of the Requests and put also the solution on the report ? Thks a lot. Geert
Active Directory Authentication
I have imported users from AD but when i hit the button enable the AD authentication it gives me the follow error: "Could not enable Active Directory Authentication. Ensure Domain Controller is configured for atleast one of the Public Domains." What i can do to solve it?
Mail Server Settings
Hello, when i try to set the incomaing mail server settings i receive the following error when i click save: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox I checked my configuration over and all the settings are correct. did anyone else run across this problem? thanks Al
Internationalization Russian
When SD+ will be available in Russian language? Maybe, we will help with translation. This way, it is possible to speed up it?
SD+ data migration win->linux
Hello, I need to migrate SD+ from windows do linux. Simple backUpData.bat -> restoreData.sh dosn't work. I suppouse that restoreData.sh does sth more than restoring data After this procedure SD shows white page. Does anyone know proper procedure ? Piotr
Assets warranty expiry date
Hi, I am testing the software at the moment and would like some more information before going ahead to buy it. I cannot find the asset warranty expiry date in any forms, but when i import a csv file for the assets, i can see a warranty expiry date. Where should i can go to see this field? Is there any other way to see when an asset reach its warranty expiry date, i cannot generate a report that shows that information. How will i know when an asset is not covered anymore by warranty? Many thanks,
Connecting with Pix515E
What is the process with the pix to connect ? i have tried telnet and ssh with no success... regards
Bad Model - Edit Properties
It would be great at least to be able to change manually a model after discovery. (only OS version can be modified) My switches have been discovered as 3750G_24TS but a sh ver show me : WS-C3750-24P regards
Upgrade causes higher CPU utilization/
I just upgraded to NF 5 and noticed an ever increasing amount of memory utilization. It used to hover around the low sixties, but not ever since the upgrade, its moving up 1 to 2 percent daily (now aroun 75%). Is there a tweak I should utilize to limit this growth? Is this normal? This server has 1 GB of memory.
Mail fetching stopped
Mail fetching stopped all of a sudden. After restarting the Support Center Server, fetching started normally. But the downside of this is that the Request ID jumped by 300 count. This is becoming annoying. Please rethink your idea of increasing request id.
Ignore Out of Office AutoReplies
Just came across a major annoyance today. Close a ticket, system notifies user who is out of the office with autoreplies turned on. Autoreply opens ticket. Have to disable notifications, close ticket then re-enable notifications in order to actually close this ticket.
DMS automatic startup for debian
Hi, I have just recently install the ManageEngine_OpManager_MSP.bin for linux onto a Debian system. After playing around trying to get it started (apache kept breaking) I have it working and working fine. The only problem now is that I would like to start it from the rc2.d. In the forums we have a couple of examples of using the opmanager.txt file, but this dates to 2005 so is not relevant for dms. How do I get startdms.sh to fork to the background? Geordy
Setting default User Template
I cannot find how to set up the default user template when creating a single user. I know you can choose a template when doing bulk users, but how do I change it for single user?
Reporting format? Hard to read
Hello..evaluating this product right now and the reporting tools seem good in giving the information..but in presenting it for someone else (the output) it's rather..well..ugly. The PDF/XLS even print views are hard to read and messy. Am I missing something or is there no way to format this so it's easier to read or at least easier on the eyes? Thanks Val
business rules
is there a way to configure SDP to NOT fetch a certain email, I tried to define a business rule but that did not work.
Another enhancement request
While viewing all assets or in the asset screen I would like to be able to filter the view by "Product Type". That way I can list all printers or all servers or all Software.
SD+ suggestions
Suggestions for ServiceDesk Plus Description -departmental sorting -more details on location and search by location -Workstation should be consider an asset and be linked to the users. Therefore you can see what all the items the user owns. -if new information is being updated on requesters detail it does update the requesters information on the open ticket. -On Quick Create Request, ability to seach directly for someone by their last name without having to put an asterick in. -When a requester makes
AD Manager Plus OU's
When I look at the available OU's, AD Manager Plus still has old OU's in it that were either deleted or changed, I went into domain settings and tried to re-sync the domain, but the old OU's still remain. How can I delete them.
truncate email at --
It would be great if the email import truncated emails at -- so as to get rid of excessive email footers.
resource monitor display NA ,but it used to work .
i am using opmanager 6.0 ,which was updated from 5.5. and it works well for long time,but i found lots of resource monitor doesn't work,and if i delete the server ,and add it again , it can display well. but the history will lost! what can i do? thanks!
A potential new client with a question
I am currently checking out your free 15 day trial version to gather some information about your product. We are a mid sized bank on the east coast and the need for AD reporting is very important to us. As I am sitting here going through some of the report options I have been noticing that the inactive users report seems to be taking a VERY long time where the other reports typically would populate right off the bat. Even if there were 200 + pages that it eventually had to add to the report it would
Problem with date fields
Hi, Vinu. There is a couple of issues with additional date fields. 1. In some situations (which I can not yet define) when you insert a new date into a date field, it always reverts to 01.01.1970 and you cannot change it no matter what. 2. While editing date fields, when you press and hold ">>" the years that show in the drop down menu depend on the year you are currently on, with one peculiarity: if the year you are currently on is even, the drop down shows only odd years; if the year you are currently
Correct <type></type> values for existing resour
I'm trying to create Custom Monitors which are copies of existing Resource Monitors. I know I have to change the <type></type> values for them in the opmanager_graphInfo.xml file, but I don't know what the correct types are for the following monitors: Monitor Name: CPUUtilization Protocol: SNMP OID: .1.3.6.1.2.1.25.3.3.1.2 Units: Percentage Monitor Name: MemoryUtilization Protocol: SNMP OID: .1.3.6.1.2.1.25.5.1.1.2 Units: Percentage Monitor Name: PartitionWiseDiskDetails (C Drive) Protocol: SNMP
In Correct Alarms raised for Thresholds
I have set some thresholds for Disk Usage at 90 (90%) but Op Manager is not working out the percentage correctly for any of our disk volumes using SNMP. Should we be using actual MB as the unit measure ? If so that would mean we would have to manually change all these if we ever increase the capacity of our disk volumes. please advise. regards - glen
Opmanager MSP - Router not shown in Central, just in Probe
Hi, I used opmanager MSP trial version, add router manually from central and assign to customer A. All cisco router, about 60 successfully added and appear in central and probe. I got one problem, one cisco router just appear in probe, not in central. I already deleted the router from probe and add manually from central, same problem. So i would like to know, is there any database problem or other problems? any sugestion? Fyi i installed central and probe on same server.
Foreign caracters into solution search field
Hi vinu, I try the Support Center, and I saw the following issue with the search tool for solution searching. It's not possible to do a search with some foreign caracters, like �, �, � .... into the search field. Only standard caracter from american keyboard are accepted for searching. But for european keyboard layout, the story is not the same :-) Please have a fix or date to fix this issue into the actual Support Center 5.0 . And also have you now, a date for the new version which includes foreign
Capture URLS
Hello All, We are using Fortigate Firewalls in our office. Is there a way to capture the URLS rather than the IP addresses in the logging? As you know, the IP Address when you do a Reverse DNS lookup does not always relate to the url that was typed in to access that site. Thanks. Matt
reporting and table info
Hello - does anyone know where additional fields for new requests are stored? I have looked in the workorder_fields table as thought they would be in there, but there is no data at all. I am also looking for the department details for requesters, but cannot locate that either.. thanks PEter
Keep Request but Hide if from all Stats
I wonder if it's possible to Close a request and move it to an area/queue so that it doesn't pick up in ANY stats and doesn't show up anyway BUT is still viewable by technitions. Our ICTSupport email account is used for more things than just Helpdesk requests. This means that we often get Information Emails (From Dell Technical Support) or Printer Warning Emails which we'd like to file away, but not be counted in the Helpdesk Stats. Is this possible?
User request, technician and manager
hi.... i m new to Service Desk Plus. I've recently started exploring it. I once read somewhere on this website that IT dept manager can view how many requests have been assigned and to which technician i.e. he is able to get a global view of all the requests that have been either been forwarded to technicians or are yet to be assigned. i just don't get how this is done in help desk. Do i need to assign the role of administrator to the manager? Secondly, if there are two managers and both are interested
Enhancement request
Would like the ability to track maintenance for an asset. For example today I had 14 printers serviced but still need to keep the details in a paper binder. It would be very helpful If in the asset screen there was another tab that logged performed maintenance.
Custom field data lost across a different tab entry save
I had a custom asset field Purchase Order Intangibles under the Text tab with a picklist showing contract and service as my entries. I selected other entry types under that Text tab (single and multi-line), but then picked a different tab to go over to the date-formatted fields. I created one there, and hit save. It erased my data seen in the Text tab. The issue is that the SAVE button would imply that it would save what's seen on your screen, not the stuff seen under a different tab as well. Hope
Getting a View Action from the Database
When a person goes of call we currently change a Action from our own pager number to the person coming on call. This action is used for all production systems and is needed 24x7. What I would like to solve is: I want to set up automatic paging on the development systems from the hours of 8-17 on M-F only. Each of the team members has our own pager (and hence a unique pager number). I written a script to run under the Execute Program Action. I would like to have this script select the current pager
OpManager MSP
Hi, We have a requirement for OpManager MSP edition, we would like to offer it to our clients who have broadband connections that only support DynamicDNS. Our Broadband connection also only support DynamicDNS. Will OpManager MSP work in this environment, and how can we get it to work ? We may also have to redirect to another http port due to having only 1 external IP address. Many Thanks Iain South Africa
NTLM Authentication Failed
Hi, Appliaction Manager 6.1 was able to perform NTLM authentication under HTTP URL sequence monitoring with Service Pack 5.5. After I patched Service Pack 5.6, NTLM authenticatio failed with this error message "Exception while trying to acces the url java.io.IOException". I rolled back to previous stage, by re-installed Application Manager6.1, patched Service Pack 5.5 but NTLM also failed. I have also uploaded cryptix-jce-provider.jar. Please can you advice? Thank you.
software and hardware details after a domain scanning
Hi, After running a domain scan, some work stations are not populated with workstation, software and hardware details. The error below is displayed after the scan is completed. FAILURE :Connection to RPC server in the workstation failed. Any ideas why this is happening? Thanks.
ServiceDesk Linux auto start-up at boot time
How do I configure so that SD start up automatically at Boot time? Thanks in advance.
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