Will SD allow import of old Requests
Hi
I am working through updating SD as this is now a replacement for our existing Helpdesk solution/program. SD is far superior and quicker to use.
I have a question relating to importing old/closed requests from a csv file into SD.
The csv file shows
CALL NO: HA0001x
STATUS :CLOSED
DATE OPENED:
PRIORITY: CRITICAL, HIGH, NORMAL
ASSIGNED: (to which engineer)
USER: (requester)
ITEM NO: (asset, invenory number)
REQUEST SUMMARY: request description
Ideally i would like to carry the history from the old program into SD so we only need to look at one software and not two when is come to old calls
Kind Regards
Saleem
I am working through updating SD as this is now a replacement for our existing Helpdesk solution/program. SD is far superior and quicker to use.
I have a question relating to importing old/closed requests from a csv file into SD.
The csv file shows
CALL NO: HA0001x
STATUS :CLOSED
DATE OPENED:
PRIORITY: CRITICAL, HIGH, NORMAL
ASSIGNED: (to which engineer)
USER: (requester)
ITEM NO: (asset, invenory number)
REQUEST SUMMARY: request description
Ideally i would like to carry the history from the old program into SD so we only need to look at one software and not two when is come to old calls
Kind Regards
Saleem
Topic Participants
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mfrench
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