Queue Management
I would like to be able to have queue admins that can run reports only on their queues, add support reps to their queues and more importantly view all requests their support reps.
Currently, unless they have Full Admin access they cannot run reports, or view tickets assigned to reps that they manage.
One thing I would like to be able to do is see seperate queues and who the requests have been assigned to
If I missed something please let me know.
Currently, unless they have Full Admin access they cannot run reports, or view tickets assigned to reps that they manage.
One thing I would like to be able to do is see seperate queues and who the requests have been assigned to
If I missed something please let me know.