Monitors not showing any data
Our monitors of our equipment stopped showing any data? Have tried supprt sites to no avail. Can not figure out how to get the data showing again. Opmanager 6.0 build 6005 is the version I am using. Thanks
Online Demo Temporarily Down
Hi, Due to unavoidable reasons, online demo of OpUtils is temporarily down. We regret the inconvenience caused. Thanks & regards, Ananth
Requesters "New request form"
Hey guy, I wondered if anybody could help me with an issue regarding the options for a requester within the request form. Our company uses many different priorities to catergorise jobs. The main priorities are Low, Medium, High and Critical. I would like Technicians to use all of these priorities when they create a request but limit requesters to the Low and Medium priorities. Is there anyway this can we achieved? I looked at the custom request page for and could only find a way of either having
Technician Licenses
we have some technicians who are part time technicians who only require logging onto the system for short periods and not concurrently. Do you have any plan to make the licenses concurrent so two technicians can share a license? ALso - we have managers that may want to view and report on help desk issues for managers meetings - would they also require a technicians license?
Windows authentication
Hello, Is Servicedesk Plus able to use Windows authentication? We would like to use the single sign-on feature of Windows. It is a little bit annoying if a user has to enter his username/password twice.
Change category
Hi! Is there a way to change all requests to empty category? Because if I want to remove a cagegory it needs to be empty. Am I correct? Best regards, Thomas
New ticket creating problem.
I have SD+ installed and setup to automaticlly create a new trouble ticket and issue it to an IT tech when it can not contact a workstation or printer. This is working fine, but when the tech closes the ticket after fixing the problem, the SD+ software issues a new ticket automaticlly saying that the issue has been cleared. How can I stop this or have it close the ticket that it opened orignally if the problem fixes before the tech can get to the workstation?
version 6.0 for SD+
How the version 6.0 is available??
ESP_APP traffic
Hi When I check application utilization using Netflow Analyzer version 5, I see ESP_APP traffic consuming high bandwidth ~50%. Our setup has VPN tunner end-end using 3des and IpSec encryption. Also I could see application traffic apart from ESP_APP traffic. I would like to you "how to calculate the overall traffic "? Do I need to add ESP_APP + Application or any ESP_APP is my total traffic? Best regards Muzaffar
Problem while restoring the Opmanager
Dear Support, I just installed OPmanager in a new machine to test the backup/restore process and found following errors in a "backup_file_name_error.txt" file. Please note that i have created a backup folder in Opmanager root folder and than run the restoredb.bat file in DOS mode. Need your support here. babrus@hotmail.com Yasir ******************************************* Backup File does't exist. Please verify the file name. java.lang.Exception: Backup does not exist at jdbc.RestoreBackup.deCompressData(RestoreBackup.java:993)
Adding printer info
I would like to be able to import my printer information into the system. I use jet admin and would like to import the printer information using the .csv file.
Hotfix (5036) now available... !!!
Hi All, The hotfix (5036) is now available : http://manageengine.adventnet.com/products/support-center/service-packs.html (Hotfix) http://manageengine.adventnet.com/products/support-center/download.html (Full build) This hotfix can be applied over 5032 or higher build and it contains the fixes mentioned here : http://manageengine.adventnet.com/products/support-center/sp-readme.html (Release notes). Regards, Vinu Sreedharan
Is it possible "single sign on" on SD+?
Hy all, I have just installed SD+ in trail version in order to test some specifications b4 to buy it. I have some questions: - is it possible to change the mySQL database to SQL Server? If yes how? - I want to insert SD+ into the intranet, for this action it's necessary for me that the user use windows (active directory) authentification. Is it possible? I just wait your response. Gilles
SD running slow
Since we have upgraded to the latest build Version : 5.5.0 Build Number : 5507 Our SD seems extremely slow when adding new requests, adding notes and entering resolutions. Is there anything known that can cause this problem? Many thanks George
How does the survey calculate ratings?
I can't figure out how the survey calculates ratings? Can someone please explain this?
How to view TOS reports?
Hello. How to view TOS reports in NFA 5.5 (003)?
Eventloganalyzer and Windows Firewall
Hi, I'm actually evaluating the eventloganalyzer program. Could anyone please tell me how to configure the windows firewall (exceptions) to allow the eventloganalyzer to scan remote windows XP systems. Thanks.
Need location of archive of older versions of appmanager
I need the location where I can get version 6600 Service Pack : 6.0 of Appmanager. I called earlier today and got the instruction for moving from one server to another, but it requires that appmanger versions be the same. We are not upgrading the older machine to the newest code, upgrades will be done on the newer machine. Kindly do the needful and provide the web address for the archives for applications manager
Quick Report User Column Unknown
Hi, I am running Firewall Analyzer Build 4022. When I click on the Quick Reports Link the User column is only populated with "Unknown" as the entry. How can I get this column to display actual User or PC information? Thanks
Technical Support
Hi, we are evaluating your product and we have some questions: 1.- Can we customize the main screen? We plan on working with monitor groups and we need more flexibility here 2.- Is it possible to get the status of the monitors in an XML (or CSV) file? Can we get it as a WebService? We need to integrate the product in our CRM and it is the cleanest way. Thanks Oscar Garcia
Dashboard dials not working
Hi there. We had a few servers successfully reporting fully to OpManager including the dashboard status dials, but after a backup and restore of the opmanager MSP server database, now one of the servers which is a DC doesn't show information in the dials. SNMP is configured with correct traps etc and hasn't changed since it was working, and you can go into any SNMP or WMI monitor on the server and it does show all current reporting values and even the Active Directory information is all being successfully
NetFlow service will not start successfully
I have NetFlow Analyzer 5.5 installed on a Windows 2003 server (latest updates applied), and the application will not start as a service. The splash screen appears then disappears around 50%, and this continues until the service has failed to start 5 times. I have read about this problem occurring in Windows XP, but not on a Windows server platform. If I execute startdb.bat and then run.bat, the application starts and I can use it without issue. Please let me know if you need additional information.
Netflow will not load
Hi, I re-installed Netflow Version 5.5, and when I go to start Netflow Server, it hangs on the server load screen. I have rebooted the server and re-installed the product a few times and keep getting the same problem. Any suggestions? Joe
use SD+ with IIS
How is possible to use SD+ with ISS? Thanks
email aliases
I setup serveral email aliases (for one mailbox) to get requests from users to SD+. SD+ allows submit requests by email. But as far as I understand SD+ can process requests which were addressed only to email address which I setup in SD+ (Mail server settings). Is it possible to capture all requests from specified mailbox (which have several aliases)?
Reports Format
Hi: Can we print the OpManager reports in Excel format. Any help in this regard would be appreciated ? Thanks
Notifications Failed
Send Notifications are failing. I have made necessary configurations. Any service to be running at Server side.
Merge Requests Option Unavailable
We are using SD+ 5.5, Build 5507. When we attempt to merge requests, we find that the Actions->Merge Request option is unavailable sometimes. What are the conditions that SD+ uses to display or not display the Actions->Merge Request option? Thanks! Todd
SLA of 30 days
I have tried to make a Priority "Project" that is connected to the SLA "Project" with a due date 30 days out. For some reason it will not do a SLA for 30 days out. I was able to get it to do one for 180 days, so I'm really curious why it will not do the 30 days? Can anyone help with this issue?
Assigning Multiple Workstations as a Department owner
Is there a way to assign multiple workstations as a department owner? Right now I have to click individual workstations and assigning owners by department individually. It would be easier if we can check multiple workstations and have the "Assign owner" feature right at the workstations window instead of opening one by one and assigning the owner. Any help will be appreciated. Chris
Scheduled Scan
Hi There We have the Scheduled Scan setup in the audit settings page, but it does not run. I've tried disabling the scan, then re-enabling it, but still no scans. It used to work, though not sure when it stopped. I've tried daily scan's and weekly scan's, but nothing. A manual scan on a workstation works fine. Any idea's??
Probe Hangs up
Hi folks,i have got the following problem. I use two machines (2003 Server). On one i have installed the central server and on the other one the probe. After generating the key (zip file) and after including it on the other machine (probe). I have got the problem that the probe always hangs (at the startup). The connection between these locations is with an ssh-tunnel. I have opend port 80,443 and the snmp. Finally someone can give me a hint
Email Request Loophole?
Hi, In evaluating SupportCenter Plus, I think I might have uncovered what could be perceived as an issue or bug. Perhaps I am wrong, but I thought you'd might like to know. Say Contact A from Account A has a request submitted with ID = 100. If Contact B from Account B sends an email and edits the request ID in the email subject (for whatever reason) the email will get added to the conversation for request 100, even though Contact B is not a Support Rep nor associated with Account A. This email content
Probe hangs
Hi, i have got a problem. I have installed the central server in our network and the probem in one of our locations, outside. The connection to the probe is with an ssh-tunel. I followed the instructions and i have created an key and i have insered it (meanwhile the installation of the probe) After a reboot of both machines (central server & probe) i want to start the probe. But it hangs always or it seems to start, but the icon in the task is black and in 3-5 seconds you can't see it anymore.
Remote Script Monitor problem
Hi, When setting up a remote script monitor, I'm having some issues... - ssh connection is not working. I can't create the monitor because AppManager can't connect. SSL key issue maybe? - using telnet, it can connect and create the monitor, but it does not run automatically. When clicking Edit then Save, it suddenly says it can't connect, and to "check host settings". Host settings are inaccessible. - How do I remove and/or edit hosts from the Remote Scripts host drop-down? Very frustrating. Thanks
Monitoring Status
I want to monitor the current status of hardware such as hard drives, ok, degraded, etc. but I can't find any way to do this. An example of what I want to monitor and subsequently send notices about if the status changes is the following: OID: .1.3.6.1.4.1.232.3.2.5.1.1.37 Type: Integer Enumerations 1:other 2:ok 3:degraded 4:failed
exchange database size
Is there any monitor to check total database size for each database store? I mean the total size of file.edb+file.stm (not only .edb file), so we can be alerted before it reaches 16gb limit for exchange server standard or 72Gb in exchange 2003 sp2. Sorry for my bad english.
Email notification from switch doesn't include user info
I have changed the "display name" from the default name, ie, fastethernet1, fastethernet2, etc to a more meaningful name but when I get the email error that a port is down, for instance, a user turns off his workstation, I only get the interface number, not the display name so it's impossible to know who or what was affected. I went under admin/snmp trap processors/trap name/link down/and selected "system name" and "system description" but this doesn't give me the display name. How is this resolved?
PDF incomplete to see in Scheduler reports
Hi, Im evaluating App Manager and the PDFs send by scheduler reports are showing incomplete for the summary type report. The bottom part for the disk occupancy appears incomplete in the PDF. Is there any way to fix this ? Is it possible the PDF use 2 pages instead 1 to show the reports complete? thanks in advance.. Omar.
Permission for closing requests - ENHANCEMENT REQUEST
I have inspected supportcenter plus on your live demo system and I have also downloaded it to try it. We liked it, but I have found a feature that did not fit our situation. Is it possible that only specific persons are allowed to close requests? I could not find a way how technicians should be able to modify requests, be able to assign this request to other technicians, but not be able to close the request? I found a place where the technician is assigned roles and permissions, but the roles are
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