No reports for techs????
Have been on ServiceDesk for about a month now. Considering the low ramp up and deployment curve, I am extremely happy with it. While tightening up SOP's for our techs, we discovered they were not able to run request reports of any kind. This I come to find after riding them for a whole day for usage reports!!!
This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... And giving them admin rights isn't going to work either from an operational perspective....
Ideas or suggestions? Anyone out there also have the same frustration?
This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... And giving them admin rights isn't going to work either from an operational perspective....
Ideas or suggestions? Anyone out there also have the same frustration?