Request Replies opens new ticket.
Hi there,
I have a problem in that if I reply in SD+ to a requestor, when they reply it opens a new ticket.
I've read through the previous discussions and no-one seams to have this problem anymore.
I'm using Build 5003. Not sure if this is why but I have removed the two # symbols from either side of the request ID.
Many thanks
Tim
I have a problem in that if I reply in SD+ to a requestor, when they reply it opens a new ticket.
I've read through the previous discussions and no-one seams to have this problem anymore.
I'm using Build 5003. Not sure if this is why but I have removed the two # symbols from either side of the request ID.
Many thanks
Tim