SMTP Server Problem
Hi, I add a monitor on a mail server. There already have a monitor on the Exchange on this server, put I have more than one serveur SMTP, POP and IMAP on. That's why I want to monitor all the server. Unfortunatly, the monitor saw the server offline whereas I can make a telnet on the port 25, 110 and 443 and it answers perfecly. The server have 4 IP adresses: 172.20.100.100 (SMTP, IMAP, POP) <- want monitoring 172.20.100.101 (SMTP, IMAP, POP) <- The Exchange monitor did it 172.20.100.103 (SMTP) 172.20.100.102
Importing & Mapping Fields from CSV
Hi We have just purchased SupportCentre Plus and need to import both Accounts and Contacts from our previous application, which we�ll do via a csv file. We can only export all Account info to one csv, and all the Contact info to another csv. Once we�ve imported the Account info, is there anyway to import the Contact info and have them automatically associate with the correct Account? (we could add an extra field to the contact csv which gives the correct account name for example). Also, when importing
Custom Reports
Hi there, I have been asked to generate some Custom Reports based on the Monitor Groups and server's uptime and availability within Business Operating hours ONLY (8 a.m. - 5 p.m. EST). I cannot seem to do this with the Reporting functionality you currently have. How would I generate this type of Report and am I able to generate Reports using other tools (i.e. Crystal Reports) and how? Thanks, Joe Joe
Technical Support
1. Version of Product : ManageEngineApplication Manager 7 2. Operating System : MS Windows XP Professional SP2 3. JDK Version : 1.5.0_06 4. Jboss version : 4.0.3 SP1 Details of Problem : I am trying to get managengine to monitor Jboss , but when it tries to deploy the jbossagent.sar that comes bundled with the managengine version, it cannot deploy becuase it expects certain J2EE 1.4 classes. We are evaluating this product with an ami to buy almost straight away, could you please assist. I have attached
Run as Service
I'm trying to figure out how to make the analyzer run as a service. It was orginally installed that way. Then windows freaked out and it's registry lost some information. I want to know if there's a way to restore it to running as a service without losing any previous logs or information like my registration info....
Has anyone used MSAccess to query OpManager DB
I have setup an ODBC DSN and can query using Excel. However, everytime I use MSAccess it crashes... What I'm trying to do is use MSAccess to create custom reports. Is this possible? Has anyone done this before?
Is it possible to generate reports in Excel or Word format?
Is it possible to generate reports in Excel or Word format instead of PDF?
Data Import
I am attempting to reformat "Microsoft Access" Data to prepare for import into the Service Desk system. I would like to use Navicat to do so for the ease of formatting and the importing into the MySQL engine however I cannot connect to the database from Navicat and any help with this issue will be appreciated. Once the import is complete and the testing is done my firm will purchase the 5 technician license but it is imperative that we conduct this test prior to purchasing. Thank you, DMORGAN
Created ticket report?
Is there a way of see who has created the original ticket before assigning to another technican??
SP16
hi can i get a copy of sp16, as this is what our current server is running, i dont want to update to 5507, as the new release is coming out, so i need this SP16 so i can build a test server and have it running the same config as our live server and from here i will do the SD 6 upgrade. hope you can help many thanks Ryan
Self register
Is there a way to have the default logon screen allow a new user to create a user ID and password?
where is the field of location list-description is used ?
where is the field of location list-description is used ?
How can I manually add hardware details
Wondering if there is a way to manually add hardware details to a workstation. We have no scanning software and no really need for it, I don't mind having someone punch in the limited number of assets we have. I checked the forums and the documentation, couldn't find any reference to this. Did I miss something really obvious? thanks /k PS this is a duplicate of an anonymous posting i just made.
Customizing Login Page
We are currently testing the ServiceDesk and are really impressed with that software. I want to edit the login page to see if we can change the links on the bottom right hand corner of the login page to our website and tech support? Please tell me how to change this. Best Regards, Wajid. Nazvik Communications wajidmi@yahoo.com +966502156944
How to manually add hardware details?
Hullo, Wondering if there is a way to manually add hardware details: specifically things like hard drives, NIC, cards, etc. I've looked through the forums and the documentation, I hope I didn't missing something really obvious /kincy
All "fields" available in all sections of system
It would be very helpful to see all of the fields that we create and that the system already recognizes to be available in every segment/process of the System. For example I can not without creating a query run a report on groups(queues). In SLA I can not select groups in any section. In business rules I do not have the option to send additional emails as the action to perform, groups is not available here. Category Status Level Mode Priority Requester Technician Group All additional requester fields
Asset list by department
Okay, I'm on 5007 and want to get this report done for our insurance people. All I want is a list of assets for one department. A little like the time spent report by department, for only one department. How is this done? I've tried creating a custom report on inventory, however this will only allow workstations. Help?
Opmananger see if application is running
Hi, I have the following question. I would like to monitor if an application is running on a server, the application is not running as a service. Kind regards Stan Borden ANAL Plastics
Additional templates for reply to requester
Hi We use SD+ for a number of purposes, and one of them involves manual reponses to incoming email requests - it can be any one of 4 different responses! So, is there any way of accessing a template for a response to a request, perhaps some sort of pick list - we just copy and paste at present which is a bit dull. Thanks Robin
Closing calls without sending closed notification
Hi support, hope your all well, On some occasions it would be useful for us to have an option to close a call without sending a closed notification. For example, when we close a call and the person has an out of office request turned on the call automatically gets reopened. At this point I would like to close the call without sending a notification. I'm sure there are other scenarios where this could be used, but this is obviously a very low priority! Just a thought..... :?:
Device Type Unknown and WMI monitors working
Hello, I am with the IT department with my company. Recently I have been tasked with trying to find a solution for our need for an Event Log / Syslog collections service as well as a system that can monitor each workstation and sever in our domain. OpManager seemed like the correct choice. However, I am experiencing problems getting it to work correctly. My problems are as follows: Upon entering the various subnets to be discovered, and waiting the appropriate time, OpManager discovers our workstations
Plain Text Passwords
Today I realized that authentication to SDP occurs in plain text. If integrated in ActiveDirectory authentication this is a big security leak. How do I manage SDP to work SSL encrypted ? Regards John
Request by Email
Email fetching and sending (including SMS notification) is working great, which makes me very happy while testing this product. But, when the request shows up in the requests' queue, all looks good except the Group column. It places the request in the first group that is defined in the Groups' list, in my case is called "Clinical Systems". I would like the default group to be "none" or some other more appropriate defined group. So, how can I define a default group for requests that are posted by
Trouble messages in opmanager
Hello all, I got trouble messages from a few of our servers: AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.2 Servername Hardware: AMD64 Family 15 Model 5 Stepping 10 AT/AT COMPATIBLE - Software: Windows Version 5.2 (Build 3790 Multiprocessor) Why do I get this messages ? What can I do to prevent it ? Thanks a lot Regards Kai
Problem using remote mysql server
Hi i tried to use mysql server in another machine i change nms-service.xml and mysql-ds.xml the server start, but i tried to add lea client (checkpoint firewall, i create .conf and get certifate). in web console show infite refresh and serverout0.txt show error: [08:06:49:641]|[12-19-2006]|[com.adventnet.fa.server.lc.TriggerTasks]|[INFO]|[21]|: Hei !!! Good Starting Generating Reports ============>>>>ReportGenerationThread For FirstResource for :::ReportGenerationThread For FirstResource| [08:06:49:642]|[12-19-2006]|[SYSOUT]|[INFO]|[21]|:
can not connect to OPmanage webclient console
Hi, there: I've installed OP manage 6.0 on Win2003 R2 platform for one of my clients( they are licensed). I initially installed it as 30 day trial version then applied the license file. It was working fine for at least more than one month until recently my client told me that it's not working. When I use webclient I got this error message: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator,
SMTP
The email portion of this product doesn't work. We have other monitoring tools that use the same configuration but the same config doesn't work with OpManager. What could be the likely cause? Theo
network workgroup scan
I am trying to config the network scan on the SD+. I have 12 remote locations running under workgroup. I want to do a inventory/asset scan on those locations. When I put the public ip address, it scan the whole subnet. How I can scan those workstations?
Bypass Authentication
Hi, Is there any way to remove or bypass the authentication screen? We need this for our own monitoring purposes. Kind regards, Rolf
Need location of archive of older versions of Opmanager
I need the location of the web archives of the older installation of Opmanager. I need to migrate to newer hardware, and I do not want to upgrade our current version till we move over to the need hardware. I need the location of the files for build number 6003. Kindly do the needful and provide the location of the files on the web.
Moving SupportCentre to different DRive
Hi A simple question, I hope, and I think I have the answer but I need some reassurance. I installed SupportCenter on our server's system drive without thinking. This drive is very low on space and I really should have it on our application drive. I think that I can do this by backing up, uninstalling, reinstalling on the correct drive, and restoring. Question 1: Is this safe, or is there an issue I have not thought of? Question 2: Is there a better way to do this? I don't want to just move the data,
Database + Customization
Hi, I am analyzing the ServiceDesk Plus Product as per the requirement. But i am unable to find it Database. Then i found a Sybase database. Is this software only uses sybase database or it can use SQL Database? If yes, then how? I am also looking into the ways by which i can customized the product as per my need. e.g. i want to change the caption of LEVEL field in the Request window to URGENCY... How can i achieve this. I also wanted to add some more reports. Is this possible or not? Would request
SD+: Ticket Report with Details
Adventnet, Is it possible to pull a report for a range of tickets with the details of the ticket captured in the report? We need to look at a number of tickets from a high level perspective and do not get enough information by just looking at the title of the ticket. Any help on this would be much appreciated. Regards, Justin
Scheduled report emails blank
Has anyone tried the scheduled report email function only to have a blank email end up in your inbox? Is there a fix for this?
How to avoid import log duplicates
I have IPCOP firewall running squid proxy. First of all, IPCOP only accepts SFTP connections and your product only does regular FTP. Second what happens to the old log file. If you import the access.log file in the morning and then in the evening won't you have duplicates? Does your import utility delete the old access.log file? Does it only import the new records. Please clarify. - David
(Un)Ability to copy/adjust/use custom monitor
Hi all, I've run into a very annoying and inconvenient problem. A short while ago OpManager Support helped me out with some custom monitors. These are to monitor AKCP Environmental SensorProbes (and if I succeed to copy-adjust-use in another way for Powerware UPS's). My problem first is about the AKCP-probes. With OpManager-support help we created custom monitors, added them to devices and started gathering data from these probes. So far, so good. Then I tweaked the custom monitoring with thresholds.
Telnet CLI logging or debug mode
I have tried adding a new CLI Telnet monitor but all I get is "This monitor did not respond to the test request". I have added it per the instructions in keven's post and the KB article. The username and password are correct as I can see on the remote system that opmanager is authenticating correctly. Where or how can I see the output of the command line session to ensure opmanager is parsing it correctly? How would I turn on CLI debug to get more troubleshooting information?
Disable Probe Showing on windows login
Hi there. When a probe is installed on a customers server, when the ManageEngine Probe service is started and then the customer logs in, the OpManager software window appears, loads the little green icon in the taskbar, then auto opens up a webpage to the local probes web interface. We do not want this happing when our customers log in to their servers, as we don't want them trying to get into their local probe interface or to constantly see the software running, we wish it to be a silent monitoring
Notification profile not shown
Hi, I have this problem... New created notification profiles are not shown on the notification profile window, nor when assignign them to computers. If I try to recreate the same notification profile (the same name) OpManager says that it already exists. Note: In the EventAlertFilter table (SQL) the new created profiles do not appear. The ones created several days ago do. Nothing changes on OpManager, that I'm aware of. Need help on this. Thanks and best regards. Rodrigo.
"Import requesters from Active Directory" feature
Hello folks, i just 'found' a bug on the "Import requesters from Active Directory" feature that is kind of stoping my evaluation of this software for wide use on my company. the bug can be reproduced following these steps: On the Active Directory, Create an OU with the slash character, for example: [Active Directory Users and Computers] [-] |_ mydomain.local | [-] MyDepartment | |_ _ _[+] Staff/Bananas | | |_ _ _[+] GeneralUsers | | [+] OtherDepartments On this structure, all the OU's will show on
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