WISH LIST ITEM - New Category - Thermometers for Data Center
We've purchased TCP/IP connected temperature probes to monitor our data center, and a couple of our MDF rooms. Late Friday night in fact, our airconditioning unit(s) which have no TCP/IP monitoring capability, shut down. (common breaker was tripped). Opmanager began sending pager notiications after servers had already begun shutting themselves down due to thermal thresholds being exceeded. As of today, we have TCP/IP connected devices from Tempager, each with 3 temperature probes on them, located
problems with inventory worksations
Hi, We were testing SD+, and had problems with inventorying workstations, that were all solved besides one. We cannot inventory workstations with VPN-1 Secureremote client installed from Checkpoint. Wen we turn off this service it works, when we turn on it doesn't work. Do you know of anything we could do about this issue? thanks and best regards, Paulo
MySQL on a different server problem - JVM exited unexpectedl
Configuring ServiceDesk Plus to use MySQL on a different server... looking at serverout0.txt I can see that ServiceDesk is having a problem with the tables in the MySQL database. I get a Java Exception in the attached log.
Change Help link to local copy of user manual
Is it possible to change the 'Help' link on the top menu of SD+ to open a local copy of the HTML manual instead of linking to the AdvnetNet help page? I'd like to run the manual locally. I couldn't find the file with the link.
Hide Solution Tab For Requesters
Is it possible to hide the `Solutions' tab from the 'Requester' user type? We do not want Requesters to be able to see the solutions as we want to use the software to deal with multiple clients and we need to have subfolders with the Solutions area named after each client without them beign visible to everyone. We can make Solution items private but that does not stop people from viewing the folders. Thanks BV
JVM exited unexpectedly
Configuring ServiceDesk Plus to use MySQL on a different server... looking at serverout0.txt I can see that ServiceDesk is having a problem with the tables in the MySQL database. I get a Java Exception in the log. [com.adventnet.persistence.service.PersistenceService]|[SEVERE]|[12]|: Exception occured during Persistence start Service|com.adventnet.persistence.PersistenceException: [TableDetails] Exception occured while inserting rows
Bug or feature?
I have noticed a somewhat annoying behavior while working in the inventory module. If I bring up a workstation and edit any of the details, it takes me back to the main page of the workstation details, which it should. But if I assign an owner, once it's done assigning the workstation to said owner, it goes back to the very first page of the inventory list. If I'm working on several workstations in a row, I have to scroll through a few hundred workstation listings to find my place again every time
OpUtils
Good Morning, I work for a very large bank. Because of numerous acquisitions over the past 10 years, we have about 1000 class B licenses. And we don't have a clue how many are still in use today. We do not manage our own network! What I am wanting to accomplish is two fold: 1. Determine what we really have active. 2. Develop a network map. Your product looks like it would be very good for the first step. We do not intend for the tech support folks to use the product on a daily basis, it would be
MSSQL
Hi Everytime i try create a monitor for MS SQL that is installed on the same machine as APP Manager i get the following error Service is not Running. Root Cause: Service port 1433 not accessible from natawneh Any help would be appreciated
Automatic discovery of new workstations
Is there a feature that can make ServiceDesk automatically discover new workstations as they connect to the network? We have a lot of people that are working from customers offices and are dropping by our main office, where Servicedesk will run, every now and then.
Locations
Hello, We are now setting up the the ServiceDesk (Build Number : 5506) environment for our company. I already read that there are a couple of questions about this subject. But: We want to use ServiceDesk in more than one country. I defined the several locations (and departments witch are used in more countries) in the admin. But in the request by 'Requester Details' its not possible to select a location (country). I made an additional field with country too, but that one is not linked to the department.
Disk I/O Statistics on Debian
Hi, I'm monitoring a Debian Server using Appmanager 7, but the Disk I/O Statistics give me this report: Devices Transfers/Sec Writes/Sec Reads/Sec Threshold 6.48 - - - Unknown 6.43 - - - Unknown 7.43 - - - Unknown 2.99 - - - Unknown 2.98 - - - Unknown 2.97 - - - Unknown 3.37 - - - Unknown 2.96 - - - Unknown 3.36 - - - Unknown 2.95 - - - Unknown 2.94 13 719250 78 Unknown 2.93 - - - Unknown 3.33 - - - Unknown 2.92 - - - Unknown 3.32 - - - Unknown 2.91 - - - Unknown 3.31 - - - Unknown 3.96 - - - Unknown
event log changes the characters 2 and a to %
I have event log running on linux and we are evaluating it here. The archive logs look OK but in the viewer with box firefox 2, and IE 6 The following occurs. Local4 Local4 Critical Jan 09 %007 14:%9:%9: %PIX-%-106001: Inbound TCP connection denied from 10.37.85.%50/%741 to 10.66.%06.81/%967 flags SYN on interface Inside 08:29:41 Jan 09 2007
comparing traffic between 2 NFA
Hi, I have the following scenario: I have a frame relay connection with my corporate headquarters, I also have one NFA in both side of my link and I'm comparing the traffic IN/OUT in the interfaces of both routers. I see there are some differences I explain you below. Standing on Traffic Tab (last hour report) on the corporate NFA I see this: Total Max Min Avg 95th Traffic IN 17.18 MB 183.01 Kbps 7.88 Kbps 38.18 Kbps 78.16 Kbps Traffic OUT 116.11 MB 622.74 Kbps 22.4 Kbps 258.03 Kbps 578.02 Kbps And
Fields in Purchase Order Form
Hi support, Is there any way to rename fields in PO form? This is because I want to change the sign ($) to (RM)? :?:
Report to log accesses to a SHARE
Is there a way to get a report that shows succ/unsucc logon events to a particulate SHARED RESOURCE on a particular host? Thanks, J
BUG: Auto-Refresh After "Save and Close" a Ticket
I'm having an issue after using the "Save and Close" (the resolution a ticket) where my request list auto-refreshes, it errors out. We're currently using version 5.5.0 Build 5501. I'm guessing this is because when I just close a ticket, it goes to http://<mydomain>:8080/WorkOrder.do?woID=<ticketid>;, but if I enter a resolution and then click the "Save and Close" (rather that just close), it redirects to http://<mydomain>:8080/AddResolution.do. When it refreshes (assuming I haven't clicked on anything
Contact cannot view Product List in Request Form
I have modified the product list to reflect our company's offerings. However, when a contact logs in, the product list is not shown in the "Product" field of the New Request form. The field is in the Request Form, but when you click on the drop-down list, it only shows "--Select Product--". The list is missing. The products can be viewed under the administrator login in the Request Form. They also show up in the Request Form preview.
Initial Configuration Questions
Several questions concerning configuration: 1) Under the Recommended System Setup: Run EventLog Analyzer on a separate, dedicated PC or server. The software is resource intensive, and a busy processor may cause problems in collecting event logs. My question are: Where would I find the setup procedures for a split configuration? Is there a requirement for both the "collector" and the analyzer to have the same OS? The configuration I am considering is: COLLECTOR: SUN Sparc configuration running Solaris
Logging Service
Hi Using WebNms I create a log user and log messages in a file. Later I want to delete a Log User. Is it possible to delete a log user. Lalitha
Our Servicedesk makes soliloquies...
Hello, we encountered a few problems during our work with ServiceDesk Plus. If you reply to an customer request the ServiceDesk Plus email address is always set in �CC� which is not needed because the send reply is saved as send from the technician, so why the extra mail? Another problem is that the ServiceDesk Plus seems to write emails to it self and so it sends replies to itself. If these requests go unnoticed they gather up to 100 replies per day. We would be happy for any solution to these problems.
Results of evaluation (Suggestions/bugs/features requests)
Hi all, Couldn't find the proper place, so I will give a try over here :-) Tested helpdesk, below a few notes: -Inventory > Edit Asset Product name needs to be a link to the product -Ability, to save/set the default show views per page -Improved filters, like filtering on name and asignments -Navigation is weird 'Inventory > View Assets > Assets' when clicking on Inventory there is no way to find the the 'View Assets page' back -Product needs to have a Display name which can be used to display in
Editing Collected Data
Hi there. We had a problem over the christmas period. We have the MSP edition of the product and before christmas, the probes we have on our customers networks were all working ok, all SNMP and WMI monitors and status's were fine. However over the christmas period the OpManager probes services repeatedly died and upon restarting today they would work for SNMP but not for some WMI monitors, weirdly enough they worked for all exchange monitoring, and even default windows services such as DHCP server,
UPS Socomec mib file
Hello, I am currently testing OP Manager and find it fine. Because we have a UPS Socomec I try to add his mib file to OP Manager and get the following error message : -- Error parsing MIB:NetVision-1.2.mib Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/NetVision-1.2.mib The error occured at the line no: 1835 ,column: 9. The 'ASSIGNMENT' or 'DEFVAL' keyword may be missing. or In case of table entry, the ACCESS value may be other than 'not-accessible'.
UPS Socomec mib file
Hello, I am currently testing OP Manager and find it fine. Because we have a UPS Socomec I try to add his mib file to OP Manager and get the following error message : -- Error parsing MIB:NetVision-1.2.mib Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/NetVision-1.2.mib The error occured at the line no: 1835 ,column: 9. The 'ASSIGNMENT' or 'DEFVAL' keyword may be missing. or In case of table entry, the ACCESS value may be other than 'not-accessible'.
Concurrent\Site Licence
I have a couple of programs that use a concurrent licence server. So I can have 50 client installs of a program but only 10 of them can run simultaneously. I've gone into Tasks - Add Software Licence and it appears I can only add a number of individual licences which is incorrect for this licence type. Is there any way and can assign a different licence type? This is also the same where I have a site licence for a product. I don't have individual licences for the product only one that covers the
Scheduling reports
Is there a command line interface to schedule reports? I have a hundred IP groups and I want to generate reports for most of them but going through the menus is very tedious enering the same thing every time (I've just tried it and after five my will to live was seriously challenged). All I want to do is to create a daily report for an IP/Group for the previous day between certain hours (the hours would be different depending upon the timezone of the remote site being monitored). A CLI for many things
Support Center Active Directory?
I am going to be setting up Support Center Plus for my companies Customer Support group. I noticed that there is no active directory option for importing technicians or for logging in to the application. Is this feature possible to get for this software? I noticed it is available for service desk plus and really could use this option. Unfortunately service desk plus does not meet our requirements like Support Center Plus does
Service Centre - LDAP
Is there a function or add on to service centre plus so that i can have LDAP or Active directory intagration?
Wrong CPU display of a linux server (AMD athlon)
Hi, This is my first day with this soft, I started scanning one server and I'm also logged in and checking the TOP status. The problem is that the application shows 100% of CPU usage at all times and top shows and average of 27.38% (15 mins). What could cause this error?. Best regards, Carla
Combining two interfaces
Hi all I have routers that report IN traffic on one interface and OUT traffic on another... Is there a way to either configure IOS to report this as one interface OR to combine two interfaces into a logical one in Netflow Analyzer (5.5)? Regards, Remo
Change Scale Of Network Utilization And System Uptime
Is there a way to change the scaling on two monitors. The first is a SNMP custom monitor I add which is system uptime in seconds. It is sort of annoying to look at the graph of the uptime in seconds when the number is 1.5884E ETC. Can I modify this to be minutes or even hours? Secondly the graph of network utilization is annoying since I have a gigabit ethernet adapter that thing is always super low, is there a way to scale it down to the max of 100MBS? Thanks?
Starting OpManager In CentOS --ID=0 --ID: Undefined Variable
Hello, I just installed OpManager into CentOS Linux 4.4, all went OK. Currently I have apache, mysql, and php all tested on the operating system, they all work. When I attempt to start OpManager: ./bin/StartOpManagerServer.sh I get the following output and opManager does not start. ID=0: Command not found. ID: Undefined Variable Thanks for any help resolving this issue.
Can't change custom device type icon
I have a custom device type that I created a while ago and have associated to a few devices. I'm just trying to change the device icon image, but can't...if I select a new image file and hit OK, I get a message saying "Device Type modified successfully", but the icon is unchanged! This happens no matter which image I choose to change it to. I am able to change my other custom device type icons without a problem, so it's just related to this one. I took a look at the log files on the server but nothing
Unable to Inventory All workstations on the network
We have tried The WMI, RPC and DCOM setup for our workstations and we are still not able to see some of them in the inventory. Has anyone seen this problem?
Symbol " ' " in username - do not display in Inven
Hi. SD+ 5507 A little trouble founded: when username contains symbol " ' ", this user is not displayed in column "Assigned To" in Inventory.
Setup Products and Categories
I am reviewing ServiceCenter Plus for use as a Help Desk system for our organisation. We have a number of software systems e.g., financials, point of sale, HR as well as infrastructure and I would appreciate some thoughts on how to set up the categories and products. The Help Desk will not have a central manager and I would like each Requester to quickly select the Product and Category so that a Request may be allocated to the appropriate person without further action by someone else. Should I set
SD+ Technical info
PLEASE ASSIST: I have a big presentation to the CIO and this are some of the thing i need about SD+. 1. Max simultaneous connection that can be made to SD+ or the database. 2. Maximum users that can be registered and use the system 3. System (Architectural diagram) diagram of SD+ or similar system to explain the workings or system flow. or any diagram that might assist with the presentation. regards
Can't open file: 'firewallrecords.MYI' (errno: 145) error me
I am receiving this error message in my logs on my server and not sure what may have been changed. I am seeing this event log iten every few seconds. I've tried stopping/starting the services. The file is there, and about 15mb in size. ../mysql/\bin\mysqld-nt: Can't open file: 'firewallrecords.MYI' (errno: 145) Is there a specific cause for this? thanks; chris
install nfa in linux rh 9 - errors
hi, I am trying to install nfa 5.5 onto linux RH9, but I am running into errors. First, I do not have an X installation on this machine, so i ran the installer with the -console option. On the output, all I get is: ./ManageEngine_NetFlowAnalyzer_5503.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ...................................
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