Bug, replying to another reps assigned request
If Support Rep A reply to a customer request that is assigned to Support Rep B the $SupportRep variable in the signature will reflect Support Rep B not Support Rep A.
After the reply is sent the conversation list does properly show the Support Rep A as the "From:" person.
After the reply is sent the conversation list does properly show the Support Rep A as the "From:" person.
Topic Participants
sujayedwin
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