Threading has stopped working..
Ankit:
We are using Version : 5.0.0, Build Number : 5000 for some time now. Until now threading worked very well (when ##ticket## was in the subject).
Since a week or so, threading works intermittently. Inspite of including the ticket number in the subject line, a new ticket is created.
Any ideas what could be happening? Also, if you let me know what does SD+ look for in the subject line or e-mail headers etc in the e-mail when it does a POP3 retrieval i get some basic debugging done. The only event that co-incided with the behavior was a reboot of the e-mail server.
- Manish
We are using Version : 5.0.0, Build Number : 5000 for some time now. Until now threading worked very well (when ##ticket## was in the subject).
Since a week or so, threading works intermittently. Inspite of including the ticket number in the subject line, a new ticket is created.
Any ideas what could be happening? Also, if you let me know what does SD+ look for in the subject line or e-mail headers etc in the e-mail when it does a POP3 retrieval i get some basic debugging done. The only event that co-incided with the behavior was a reboot of the e-mail server.
- Manish