ServiceDesk MySQL install problems
Hi We are trialling the ServiceDesk software but have encountered problems which seem to revolve around MySQL. At first there was a conflict with the port number but I searched these forums and found a solution for that. I have taken to running the run.bat from the bin folder and the message I get now is simply "Trying to start MySQL server failed". The last line in the log file (serverout0.txt) is: [10:13:14:231]|[01-09-2007]|[com.adventnet.db.adapter.mysql.MySqlDBInitializer]|[INFO]|[10]|: Command
NFA crashes in Linux
Hi, I have downloaded and installed a trial version of NetFlowAnalyzer_5503 for Linux. I can start server and see netflow collection is running, I can connect to it and do some management stuff such as modify admin's password, define IP groups and so on. However, most of other steps (i.e. click on just defined group name) causes server to crash and restart. I tried to search any glue in all logs available under the installation directory but I did not find anything useful. Did anyone see this problem,
3 Techincans
Hi there I'm looking at bye Service Desk + but for three technican. What is the cheaps way to do this?? Please help I need to bye ASAP?
history of what helpdesk do
Hello, is there a possibility to view all the history of what my helpdesk team do ? Like reset password, creating account, etc... thank you ! Olivier
Availability servers
Today we suffered from a power outage. While the probe was working again I couldn't see if a server was working again or not. Is it possible to make a change in the maps layout so that you can actually get an overview with ping results? A kind of "alive board" so I get a picture of my network status. Because we have quite a number of servers it was impossible to get an general idea which server was started and which was not. With kind regards, Dimitri Emmen
Antivirus block port 25, fail to send email notification
I am facing the problem where McAfee8.0 blocks the SMTP port 25 & I am not able to send email notification. When i disable the McAfee, the email notification is working fine. What is the .exe file of OPManager that send out the email notification so that i can exclude that particular .exe file in McAfee?
Creating Manditory Fields
I am trying to create manditory fields in the 'Request Form Customizer.' I created a custom field in the "Request - Additional Fields", but how do I make it a manditory field? Example: I want to make a "Contact Phone Number" field in the request that users must fill out in order to submit a new work order.
Monitoring exchange 2003
We have 3 exchange 2003 servers instaled on our network and we want to monitor them but we can't do this. All services on these servers are been monitor well (web, disk use.. etc) but not exchange. We have installed SNMP and WMI on the servers but still doesn't work. �How can we do this?. Thanks.
Not a Router
I am attemtping to use the switch port mapper to resolve the hosts on a segment that does not have a real router. I have a netscreen firewall with a number of cisco switches behind it. I am able to use other products by using a windows machine as the router. What is wrong with what I am doing.
Use of FORWARD option during request resolution
Hi, When I use the FORWARD option during request resolution, this action is not registered into request CONVERSATIONS. Why does this happen? Thanks, Claudio
Bugs in NFA 5.5
Bugs that have been reported in NFA 5.5 If you are running build number 5502 or lesser, exporting v9 flows will report large number of interfaces than the actual number. We have released a hotfix which will fix the issue. Please download the hotfix from the following URL and follow the steps below to apply it. Please do the following steps before applying the hotfix. 1. Disable V9 flow export in the router. 2. Click the License Management Link in the NetFlow Analyzer web console and delete the specific
Anyway to tune default AlarmMessage variables?
Hi all, I'm puzzled with a question. I've configured a custom monitor to monitor Temperatures (in degrees Celsius). After a short while I enabled Thresholds for this monitor. Basically: GenerateAlarm when OID-VALUE/Instance is during 'one consecutive time' greater then Threshold=X, then Severity=Trouble, AlarmMessage='Temperature exceeded ThresholdX C', ClearAlarm when OID-VALUE/Instance is during 'one consecutive time' less then Threshold=X-1. Right now OpManager displays this: Temperature exceeded
Dell PowerConnect switches
Are there any plans to get Dell's PowerConnect switches working with this product? The switches I'm looking to work with are PowerConnect 3324 PowerConnect 3348 PowerConnect 3424 PowerConnect 3448 PowerConnect 6024 PowerConnect 6024F Thank you.
Create Tickets in Helpdesk.....
...how does it work and which Helpdesk software.....as you know u have two diffrent versions of helpdesk Software(Servicedesk plus and Support Center, do both work?)! Yours Oliver
NetFlow Analyzer
Hi, May I know is there a limitation for number of interfaces NetFlow Analyzer can handle. And may know below products are supported * Cisco GSR 12406 * Cisco 7609 * Cisco 7200 * Cisco 10000 * Catalyst 4500 Rgds, Nilanka.
MS SQLServer monitoring
Hi We have an installation of MS SQLServer, but we cannot monitor it properly from OpManager, as we also get an error on the service. We have checked the SNMP, port for service, Windows password, etc, and everything else seem to work fine; also the new update (Jan 2nd, 2007) is installed on the server. Can anyone give a tip on what to check?
Technician notified when user replies
We curretly have Service Desk configured so that if a technician replies to a user via Service Desk the reply email address is ServiceDesk@muchshelist.com. Is it possible for Service Desk to notify the assigned technician if a user replies to an email generated as a reply from within Service Desk?
Dutch Language
Hello, Is there a dutch language pack available? Or is there a way to trancelate it by my self? Thnx, Jos
Active Directory Requester Import Fails
When importing requesters from Active Directory the import begins but after a minute the IE DNS error screen is displayed. If I try to reconnect to the service desk I get the same DNS error. The only way I can get the service desk back up and running is to restart the service. The system does import about 200 of my 3000 users, but always fails at about the same point. Can anyone help? Thanks in advance.
Requester Details
Hello, You can set a computer to a user but when a user makes a request you can`t automitic see on witch computer he is. How can i add the asset to the Requester Details? Thanx, Jos
Requests - Default group
Hi! Is there any way to automatically assign ALL requests to a specific group? I already tried the creation of a Business Rules, but when I create a request using the Quick Create form, the request is not assigned! Thanks
Problem with AIX monitoring
During our test with AIX monitoring, we are getting a high CPU utilization which is correct but when we look at the details what uses most CPU, it doesn't show the correct utilization per process. We are also getting incorrect values both for the disk and memory and it always show 0% utilization, what may be the problem for this? We are sure that the monitors' (via telnet/ssh) passwords are correct. Thanks
problem in generating report
when i generate all device utilzation report , it does not include some device utilization such as netscreen CPU utilization , netcache proxy , some version of PIX how to fix this problem or how to manually select which array of values is xx utilization thx alot
New Feature Request - Links
In business views, I'd like to see links between devices added to a new device group called "Links" or something similar. We could then have a page of links and their states. Next, the link objects could be specified in another device's dependency section, so you could monitor a device only if the link were up! This would also allow one to configure a business view that listed all links that were circuits, which would give you a single page with the status of all your circuits. Since we can add additional
Ap 1100 Mib
Is it posible to add more WIFI option in MSP, in other words. Add the wifi manger into MSP. Within MSP it is not posible to read Cisco IOS Software, C1130 Software (C1130-K9W7-M), Version 12.3(4)JA, RELEASE properly
Acknowledge versus Clear
Hello, We've noticed in the course of our testing that Acknowledging an issue will not stop the escalation process. Is this intentional, and if so, is it configurable? Some issues take longer to fix than the escalation time, but we dont want to clear the error and just have it pop back up every X minutes. We feel that we should be able to simply Acknowledge the message and that should in-turn stop paging. Is this a configuration option I'm missing? Thanks, Pete
Monitoring MSMQ Queue Length with WMI
Is it possible to create a custom WMI monitor to watch the queue length of the MSMQ or other applications or services that do not have SNMP MIB's? Thank you, -Eric.
OPManager service crash
hy everybody, i use OPManager 6 Pro Edition Build 6012 since few days the opmanager windows service "ManageEngine OpManager" crashed, In the wrapper.log file see follow error Connection to the Database is lost. Server is being Shut Down INFO | jvm 1 | 2007/01/08 10:18:20 | Please Restart the server INFO | jvm 1 | 2007/01/08 10:18:20 | ##################################################### this is unportable! since this error i ponder, is this the right tool for us? We have a lot of trouble with it...
Service desk (new Version)
Hi When is the new version of service desk being released and what new features are we to expect on it.
CPU Graph Dial Wrong
Hi there. In the snapshot page of any given server or domain controller, they use different CPU monitoring information to chart the dial graph. On a standard server the CPU dial graph is created using "CPUUSAGE Percentage" which is fine as shown in screenshot "ProcessorTimeRight.JPG". However on a domain controller, it uses "_Total % Processor Time" which is not the same and shows different types of results between servers, some are weird results such as I have attached in the screenshot "ProcessorTimeWrong.JPG"
RepairDB.bat with MSSQL Backend
Hi, I currently have opmanager 6 SP1 installed on a win2003 server with MSSQL 2000 backend data base. After installing the 6012 hotfix, when I logon to the server there is a message saying: "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server" This RepairDB.bat looks like it works for MySQL installations. What can I do to fix the problem with MSSQL? I have run the RepairDB.bat file and restared the server and this has fixed nothing.
Adding specific monitors
I want to monitor performance of Processor and Disk via the processor queue length and disk queue length. I notice that if I change my server type to Domain Controller I do have a Processor Queue Length (WMI) monitor. 3 questions: 1. Is there a way to add the Processor Queue Length monitor to other types (eg. servers)? 2. Is there a Disk Queue Length monitor (I can't seem to find one)? 3. How do I add other WMI monitors (I can add SNMP ones)? Regards, Craig
ASPX Pages?
I can't seem to monitor ASPX pages using OpManager. I thought I saw somewhere that the latest hotfix (6012) corrected this problem? David.
If SNMP required for Interfaces now?
If my memory serves me correctly, shouldn't you be able to monitor Tx and R x traffic without the need for SNMP? I know for a fact I have done this before, as my previous environment prohibited SNMP service being installed on the servers. Nevertheless, I was still able to set up interfaces to have monitored in Opmanager.
SA 2000
Hello everone does anyone know if Eventlog Analyzer work with SA 2000 (Juniper)? if so how can i set it up? Thanks very much for your help Greetings Duncan
Applications manager shuts down after closing console window
Hi I am a new user to this tool. Our Linux server does not have xwindows and i installed and ran the product using Cygwin. I find that when I shut down the Cygwin instance, the entire server gets shutdown. We would need to run this server as a background daemon. Is this possible? Thanks Anusha
Request ID sequence by account
Hi, I would like to know if there is the way to setup or modify the Request ID number to be run in separated sequence by account, instead of use one running sequence for all accounts. Thanks, Prasong E. Bangkok, Thailand.
Cisco Tools
It would be nice to have a way to add devices so when you select the drop down for Device Name/IP Address I can select a device that has been added already. For instance I already added almost 90 routers, having these available through the drop down would be nice.
Procom MIB
Hi all, someones know where I can find some MIB for Procom Netforce 1750 and 1800? I require them to monitor server temperature, but I can't find them, also because the official Procom site is offline long since. Thank you! Daniele
Monitoring WMI counters
Hi, I noticed that for windows machines, I have 2 choices of monitoring the system counters, either thru SNMP or thru WMI interface. Also, for custom monitor, I can also use SNMP to monitor the counters. Since Microsoft does not provide SNMP counters for some of Windows subsystems (eg. MSMQ), can I monitor those subsystems using WMI instead? I couldn't find the procedure to do that using AppManager. Thanks. - irving
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