Need access to other Notification templates
We are testing the escalation of service requests; however, the email that is sent to the person getting notified of the escalation is not very intuitive...
'Request Overdue E-Mail' is probably not appropriate.
We would like to be able to administer a template for escalation notifications and any other default notifications that are sent.
'Request Overdue E-Mail' is probably not appropriate.
We would like to be able to administer a template for escalation notifications and any other default notifications that are sent.