CPU Utilization on Tru64
Hi, I'm running APPManager7 on Linux monitoring two Tru64 Unix servers, everything is fine BUT the CPU Utilization and Disk I/O Statistics graph are not working, I've read in FAQs and I did not find any information.... I checked the HostResource.xml and I see you used this commands: "/usr/bin/vmstat 1 3" for CPU Utilization and "LANG=C iostat/d" for Disk I/O Statistics I ran these commands as root in the console of both servers and I got the reports .......I don't know why these graphs are not working..
Cisco Switch Monitoring
Hi, I am evaluating the NetFlow Analyzer and I found that on 3550 (IOS 12.1) it does not give protocol wise details ( HTTP - **, SMTP - **, etc) as it gives for router interfaces. How to get arround this? Rgds, Nilanka.
Previous Versions
I am unable to restore my database to the current version (Service Desk 5507). I was hoping that you could help out and send me release 5506 so that i can restore the database and proceed with the hotfix. Thank you for your time. Regards Andrew Brydon
Merge Request
Is there a way to send a a notification to the requestor that their request has been merged with another request and also send the new request id? :roll:
Problem: Out Of Office reopens calls
When a technician closes a call, the requester's Exchange account may send an Out Of Office email to the Helpdesk. Unfortunately this reopens the call each time. Would it be possible to get SDP to recognise "Out Of Office" in email subjects, and to ignore that email? Thanks, Gavin
Servicedesk plus vs. Supportcenter plus
Hello, I like the Servicedesk Plus version, but not that I'am not able to use it for more than one client(It just have departments), as i'am technician and have some customers i need one that can handle more than one clients. I know you have another product, Customer Support.... well that is what i need in general but with the features of helpdesk, so will Servicedesk Plus be able for me to use it for more than one client? ...like your MSP Edition of ManageEngine OpManager....I'am able to serve clients...unlimited
Clear Event Logs?
Is it possible to have Event Log Analyzer aggregate logs and then erase the messages from the event log? David.
Topic Permissions
I'm currently reviewing this product at the moment and I'm looking at the Knowledge Base at the moment and was wondering how others have made use of Topics? I look after a number of clients and was thinking I'd create a folder for each and then relevant sub folders and control what client can get access to what folder ut there doesn't appear any controls for that. How have others made use of this facility as not every solution is suitable for each client (you may have differnt ways of working for
PC Scanning report in NFA! (suggests )
I don't know if it's a stupid question but why don't you add to NFA some report of pcs scanning the network, I mean infested pcs who are scanning the network and report also the port they are using.. something like this: --- this is a part of a report from floow-tools using netflow of a pc infested with blaster I think --- ---------------------------------------- Top inbound hosts by hosts counted ---------------------------------------- Scanner: 172.19.236.236 (172.19.236.236) 64571 hosts touched
Hi
hello
How i Must configure Mail Settings If i have an Exchange
How i must configure the mail setting option if i don't have a smtp server, just an exchange server, course that server has a SMTP. Regards
Company Logo on Purchase Order
I currently have SD+ 5.5 build 5507 and when I tried to change the "Acme" logo under 'Admin, Organization Detail', I'm not getting the custom logo to get imported. I changed the maximum resolution to 120p x 40p and still not importing. Is there a way to add that for our Purchase Order?
'Installation date' of the workstation(s) in Inventory?
Hello, Is it possible to see the installation date of the workstations(s) after scanning? I cannot find a field in the Inventory. (I'm working witk SD+, 5506). Greetings, Ferry
Notification - Requests by Email Only
Hi All, A lot of the users within the company are creating requests by email. Ie) they e mail IT@whatever, and the system creates the request for them. I was wondering if there is a way to notify requesters that are creating requests by email ONLY. I tried the business rule, when mode is email, but for actions it is limited. There is no action for me to send out emails to requestor when mode is email. I also checked notification rules and it seems to be limited as well. Anybody have any thoughts
Scanned Software Report by Workstation
Is there any way to create an audit report of scanned software by workstation in ServiceDesk Plus? I tried the SQL query listed in another post, but it did not produce any data. Thanks Bill Eyler
How to enable MIB or SNMP in Windows
Hi, I have installed the trial version of Opmanager in my Windows 2003 server. I am not able to see the graphs and monitor the desktops and servers. I came to know that i need to configure MIB or SNMP. I tried both but it is not working for me. Can you please guide how to configure the MIB with OID and let me know how to monitor each servers. Looking forward for your reply. Regards, Harish.S
Netflow Analyzer Install
Installing on a windows server 2003 standard box�Administrator has been changed to another username (starts with the number zero) per our security procedures�full rights to all functions, ie administrator group privileges� The error message reads: The InstalShield Engine (iKernal.exe) could not be installed. IKernel.exe could not be copied to 'C:\Program Files\Common Files\InstallShield\Engine\6\Intel32'. Make sure that you have the appropriate privileges to copy files to this folder. (0x20) I looked
unix users login/logout reports
Hello, I'm using Eventlog Analyzer mostly for Solaris systems, even if people are logging in and out of the boxes and this is recorded and sent to Eventlog Analyzer the default reports are blank (top users per login etc) All the logs are in Eventlog Analyzer but it does not see them for the reports. It works perfectly for windows systems. Any idea why? Thanks and best regards
Technical Support
Yesterday I've sent you an email, because our terminal has the necessary hardware confuguration, but it's still very slow. We have another problem that can be connected to this first problem. What happens is that the App shows us some Serves are critical when they are just normal. What can we do to improve that? Thank You, Marcos Antonio Morari Junior Marcos Antonio Morari Junior
Error parsing private MIB
Hello all, I am unable to find information about how to correct errors parsing my private MIB definition file using the MIB browser from Applications Manager 7. I am able to load other MIBs into the browser (like HOST-RESOURCES, etc.). My private MIB was written to comply with SMIv2 (i believe). Is there any documentation on what is expected in MIB format by the browser (or how to make it a little more forgiving on a MIB that I know is working OK already)? Thank you for your help, Dave
Oputils Bandwidth Monitor
When I try to use the Bandwidth monitor it does not give me any information on some Cisco devices. 2 that I tried are the Cisco Cat 2950 switch and the Cat 3512. And the Colors seem to be off in the graph. On the bottom it has red for out and Green for in, but maybe since they are on top of each other the red is dark green and the in is still the same light green. Thanks, Mark
Technical Support
Using url sequence recoder, keep getting Run-time Error 401 after it has logged into a website. This then shuts down the recorder. Version 6.03 Application manager 7 (with latest patch) kevin salter
How to change port 8009 and 8005
Hi, Ports 8009 and 8005 are in conflict with the web interface of "VMware Virtual Center 2.0.x" (based on tomcat). How to change port 8009 and 8005 in Opmanager ? I tried to modify file ../conf/ports.properties, but when I start OpManager, the service hang and I get a web page with "Internal Server Error". Best Regards, DPE
EMAIL REQUEST
Where is the documentation on how to convert emails into helpdesk tickets. I don't see any templates for this in the version I downloaded as a free trial. Thanks, Sean
ASSETS assigning and adding information
we have quite A LOT of assets inside the servicedesk build: 5007 right now i would have to assign each little cable and component manually to each workstation to get a real report on the workstations and their assets. they workaround suggested by creating a separate workstation for the cables is what we are using at the moment. However, it doe not really give accurate information and in the asset tab of the workstation only the first page is displayed with no option to group (in reports it works)
REPORT ERROR WITH DATE BEFORE 2007
Hi I am getting the following this ERROR:Unable to execute report when I select a date before 2007. I appreciate any assistant. Thanks in advance F. Navarro
Domain Controllers
Is there any way to keep my domain controllers from going into the domain controller category view? I do not have licensing for the domain controller monitoring, and want my domain controllers to be treated as regular servers. Annoyingly, I have to move them back to the server category frequently. Could you change the program so that if you do not have a license for the domain controller monitoring, it doesn't automatically discover domain controllers and move them? Thanks! Shawn
Alcatel - Error Parsing MIB
Getting parsing error when attempting to load the attached MIB. Can't find anything wrong. Can someone help validate the contents? Thanks in advance!
Can you delete survey results?
I have preliminary test survey results that I want to remove. Can this be done?
Deleting categori
Hi! We need to re-organize our categoris . Have problem to delete some of them because they are used (connected) to Requests. How to do that? Get error massage all the time when trying to delete them. Please help BR /Meli
Domain Scan
Hi Is there a way how I can limit my Domain scan so I not get all 20.000 workstation but only the 600 I am resposibile for? We have one big domain without OU's . Network scan ex 125.25.118.0 don't let me get any informationn except IP adresss - WMI and DCOM/COM has been enabled on server where Service desk is running
Importing Solutions
How do I import a solution into the mysql servicedesk database? Say something like: Add_To_MySQL "Title","Contents","AttachedFile","Keywords","Topic" Or better yet, since formatting is an issue: Add_To_MySQL TAB_DELIMINATED_FILE.CSV? Any ideas? It'd help us lots in migrating our old knowledge base into service desk. Thanks! Eric
Workstations not showing up in "All Workstations"
Hi, I am having issues with workstations not showing up in the All Workstations page. However, these missing workstations are showing up in the All Assets page. Why is that and how could I fix it?
domain scan over VPN connection
I am connecting to a client's VPN, and attempting to do a windows domain scan over this VPN connection, but cannot get it to show the OU. It jumps directly to scanning, but then shows 0/0 workstations. It scans for a few minutes, then comes back that it is completed, but no workstations found. This domain scan works if I am locally connected to the client's network (already enabled all firewall settings, etc) because we installed the free version on the client server, but we want to manage this information
Adding atachment to a contarct
could not add attachment to a contract :?:
SLA and escalation
I have tried to modify the SLA so that when a problem is not resolved within the specified time it is escalated to a more senior technician. I setup the criteria for the escalation, however, I do not know where in the requests this is triggered. How does a request know which SLA is in effect? and how does it therefore make escalation work?
Reports Rights
Hi I have a role for my technicians, they only can view, add, and edit requests and view, add, and edit solutions. Is there any way to allow them to access to the survey reports and/or a way to see the survey result for each request ? Thanks in advance.
Group attribute delegation
When you delegate group attributes you do not have the option to specify which group you can give permission to delegate. Example. I am trying to create a template for our help desk. It will be limited but coincide with their responsibilities. If I delegate the group attribute to the template, then add a help desk person to the template they could then elevate their domain security credentials through the "Modify group attributes of the users" screen. I need to be able to pick and choose which groups/security
Moving users to new OU via CSV
We have a restructure to be effective 1 January 2007. Currently we have staff aligned in the AD under the current structure. Is it possible to move staff to new OU's via the CSV import facility ?
Exchange Reports suggestion for ADManager
Report for NON-mail enabled and / or NON-mailbox enabled user accounts Wes Logan
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