Possibility of interfacing with other system
Hello
We have an external helpdesk that take the phones calls of users having IT troubles. They send us emails listing the troubles, and our local team solve them. We are looking for a software that could integrate the emails automatically and create incidents, then the IT team could use the software to dispatch incidents, keep an history, etc... We don't need the users to use this soft, it would be only for the IT team.
You software seems great, but i would like to know if there's a possibility to interface it easily. We would like it to receive emails and integrate them automaticaly in ServiceDesk, but as well send emails back to our support when and incident is closed for example, or when an update is done on the case. Though it needs to be quite open to modifications.
Thanks for your answer
We have an external helpdesk that take the phones calls of users having IT troubles. They send us emails listing the troubles, and our local team solve them. We are looking for a software that could integrate the emails automatically and create incidents, then the IT team could use the software to dispatch incidents, keep an history, etc... We don't need the users to use this soft, it would be only for the IT team.
You software seems great, but i would like to know if there's a possibility to interface it easily. We would like it to receive emails and integrate them automaticaly in ServiceDesk, but as well send emails back to our support when and incident is closed for example, or when an update is done on the case. Though it needs to be quite open to modifications.
Thanks for your answer