Re-open closed log
Hi,
When we close a support log, and the contact emails back a reply after closure, the log is re-opened. i.e it's status changes from closed to open.
On a few occasions we have seen emails from closed logs appear, and not re-open the log. It seems fairly random. Has anyone else experienced this?
This is fairly important, as we could miss reply's to logs we consider closed.
Cheers
Simon
When we close a support log, and the contact emails back a reply after closure, the log is re-opened. i.e it's status changes from closed to open.
On a few occasions we have seen emails from closed logs appear, and not re-open the log. It seems fairly random. Has anyone else experienced this?
This is fairly important, as we could miss reply's to logs we consider closed.
Cheers
Simon